Always get to speak with knowlegeable people who are always polite,and willing to assist. Having switched my pugs to this brand several years ago we have never looked back.People always comment h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania. Everyone there was extremely helpful and knowledgeabl... See more
Company replied
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has d... See more
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I’ve been feeding my boy Zeus on ProDog Raw for a while now and I’ve never seen him get so hyped for dinner. He absolutely loves it, bowl’s gone in seconds every time. His coat’s shinier, he’s got lo... See more
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Company details
Written by the company
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contact info
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, United Kingdom
- 01278556155
- support@prodograw.com
- prodograw.com
4.5
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great quality dog food
Really pleased with the product my dogs love it
September 8, 2025
Unprompted review
Reply from ProDog Raw
Hi Jason,
Thank you for your lovely feedback. We’re so pleased to hear your dogs are enjoying our food and that you’re happy with the quality.
Please do not hesitate to get in contact if you've any questions. We're always happy to help.
Best wishes
Team ProDog
First time raw food buyer
First time raw food buyer. Had some initial questions as have a bulldog with allergies. Spoke with a Nutritionist who asked relevant questions and advised the best place to start. Order my first trial box and Dennis loves it so far.
September 8, 2025
Unprompted review
Reply from ProDog Raw
Thank you for sharing your first experience with us. We’re so glad our Nutritionist could guide you through the best starting point for Dennis, especially with his allergies.
It’s wonderful to hear he’s enjoying his trial box already. We look forward to supporting you both on your raw journey. Please do get in touch with any queries or questions so you're confident in all you feed Dennis.
Best wishes
Team ProDog
Prodog Raw Review
I used this dog food provider for circa 3 years for their pure rabbit meat products.
Prodograw is one of the only raw meat providers that supply pure single meat protein. Most raw food providers use mixed raw meats to make up the weight, which does not suit all dogs and can result in allergies.
Unfortunately, the 80.10.10 (meat, offal, bone) ratio stated seemed incorrect and my dog frequently suffered with constipation, even when extra water was added to his feeds he produced hard yellowish lumps, or dry sand texture poops - indicating extremely high calcium levels. I recently changed my provider and now mix the meat ratio myself.
The result being on the same 1.5Kg of daily feed, his output is now back to a healthy texture and colour and surprisingly he poops around twice per day instead of six.
Frequently after defrosting the food for feeding the container was reduced to a watery mush, which weighed far less than a kilo.
The deliveries are usually on time and reliable, but hot summer weather can severely impact your work.
The process for applying discount Woofurrals Rewards is not a straightforward process and does not work when buying dog food online. This always requires a phone call to customer service.
It would be nice if Prodograw would consider a recycle program that would help reduce wastage and damage to environment by reusing the delivery vans to coolect and reuse plastic food containers to reduce high toxic gas emissions in the environment.
August 6, 2025
Unprompted review
Reply from ProDog Raw
Hi Drew,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve appreciated our single-protein options and reliable delivery over the years.
We’re very sorry to hear that the 80:10:10 ratio hasn't work for your dog recently and caused digestive issues. Every dog is unique, and it’s important to find the right balance that suits their individual needs. Your experience highlights the importance of monitoring your dog’s response to diet. Please do contact us if you are open to a conversation with our canine nutritionist; she will be more than happy to discuss with you.
Regarding defrosting issues, hot weather can indeed impact frozen raw food, and we’re continually looking at ways to improve packaging and delivery to minimize this.
We also hear your feedback about the Woofurrals Rewards system and recycling initiatives. These are areas we’re actively exploring to make the experience smoother for our customers and more environmentally friendly.
Thank you again for your honesty and for being a long-term supporter. Your insights help us improve both our products and our service.
Best wishes
Team ProDog
Fabulous company
I'm writing this review to express my sincere appreciation for Prodog's product and services, having been a loyal customer for several years.
The range of raw dog food is truly excellent, offering a variety that caters well to the needs of my dog. The quality and nutritional value are great and I have found no reason to consider any other brand.
The customer service team are fabulous and highly responsive. It's a pleasure to interact with such a professional and attentive support team whenever I have had any queries or required assistance.
The delivery options are both convenient and reliable. The user friendly online platform makes ordering straightforward and efficient.
My experience has been nothing short of fantastic. I wholeheartedly recommend the products and services to others and will continue to remain a customer.
September 5, 2025
Unprompted review
Reply from ProDog Raw
Hello Wendy,
Thank you so much for your wonderful feedback and for being such a loyal customer over the years. We’re delighted to hear that both our raw food range and our service have consistently met your expectations.
Our team takes great pride in ensuring every part of your experience is positive, from product quality and nutrition to customer care and delivery. Knowing that you and your dog are happy truly means the world to us.
We greatly appreciate your recommendation and look forward to continuing to support you and your dog for many years to come.
Best wishes
Team ProDog
Been using this for months
Been using this for months, superb product, with such variety. After using many other high quality brands, our golden retriever frequently got bored and was going off her food. Since using pro dog Daphne licks the bowl completely clean, really higher quality with a huge selection. Not cheap but you get what you pay for and as long as she is happy we are happy.
regards
August 26, 2025
Unprompted review
Reply from ProDog Raw
Hi Mark,
Thank you so much for sharing your experience with us. We’re delighted to hear that Daphne is enjoying her meals and that the variety is keeping her excited at mealtimes. It’s wonderful to know that she’s finishing every bowl and thriving on the quality.
We completely agree that our dogs’ happiness and health are worth it, and we’re pleased to be part of Daphne’s routine. Give her some extra cuddles from us.
Best wishes
Team ProDog
…Brilliant
Have used this company for quite a few years now and my babies love it. Service and price are great if I have an issue it is always dealt with quickly and professionally. Plenty of variations to choose from mine are on the chickenless bundle due to our pocket bully having an allergy to it and it has sorted her out I usually defrost a couple of different flavours so I can appease all my fussy pack. Can’t recommend this business enough just brilliant.
September 3, 2025
Unprompted review
Reply from ProDog Raw
Hello Christine,
Thank you so much for your lovely review and for being with us over the years. We’re thrilled to hear your four-legged friends are thriving on the chicken-free bundle and that it’s helping your pocket bully with her allergy.
It’s always our goal to make mealtimes easy, tasty, and stress-free for both dogs and their humans, so we’re glad the variety is keeping everyone happy. We truly appreciate your recommendation and continued support.
Best wishes
Team ProDog
Prodog chicken complete.
Prodog chicken complete is the only food I've found that my dog can tolerate and I've tried alot!
My dog has several food intolerances,sensitivity and allergies. This single protein raw food had no nasty additives or bulking ingredients, it really is the best out there.
The website is easy to use and has plenty of information along with excellent customer services, should you need them.
I have a regular subscription which has free delivery and means I don't have to worry about running out, once you set it up Prodog do the rest.
I highly recommend the food and the company. I wouldn't use anything else.
My dog is now healthy and thriving and she seems to really enjoy it, empty bowl everyday!
Only the best for my dog!
August 26, 2025
Unprompted review
Reply from ProDog Raw
Hi W.B.
Thank you so much for sharing your experience. We’re delighted to hear that our single-protein Chicken Complete has made such a positive difference for your dog, especially with her sensitivities and allergies. Knowing she’s now healthy, thriving, and enjoying every meal truly means the world to us.
We’re also pleased that you’ve found our subscription service and support team helpful. It’s our goal to make things as easy as possible for you. Your recommendation and trust mean everything, and we’re honoured to be part of your dog’s mealtime routine for better health.
Best wishes
Team ProDog
Great service…
great service any problems are dealt with promptly. Dogs love the food. Ordering is easy and as we live near we can pick it up. What more can I say apart from I recommend.
August 29, 2025
Unprompted review
Reply from ProDog Raw
Hi Mrs M,
Thank you so much for your lovely review. We’re delighted to hear your dogs are enjoying the food and that you’ve found the ordering process simple and convenient. It’s great to know our service meets your expectations, and we truly appreciate your recommendation.
We look forward to seeing you again soon.
Best wishes
Team ProDog
Excellent quality food that my dog loves
The food is very good quality and the ingredients are clearly labelled. The food is always delivered on time. If I have a query the team always responds quickly.
Most importantly of all my dog loves it and is in very good condition.
September 1, 2025
Unprompted review
Reply from ProDog Raw
Hi Louise,
Thank you for such a wonderful review. We’re so pleased to hear your dog is thriving on our food and enjoying every meal. It’s great to know you value the quality of the ingredients and our service. We’ll always be here to help whenever you need us, and we really appreciate your kind feedback.
Best wishes
Team ProDog
I’ve been using Prodog Raw for nearly 6…
I’ve been using Prodog Raw for nearly 6 years for my 4 boxer dogs and is a great quality raw food my dogs love every single flavour so I buy multiple bundles, their customer service is fantastic and efficient and knowledgable wether it’s about your order or if you need advice they reply to any query very quickly I highly recommend this company
August 27, 2025
Unprompted review
Reply from ProDog Raw
Hello Kelly,
Thank you so much for your amazing feedback and for being with us for nearly 6 years. We’re thrilled to hear your boxers are loving every flavour and doing so well on our food.
It means a lot to know you value both the quality of our meals and the support from our team. Your recommendation and loyalty are truly appreciated. Give those four gorgeous boxers a cuddle from us.
Best wishes
Team ProDog
Have been using Pro Dog Raw for quite a…
Have been using Pro Dog Raw for quite a few years now, never had any issues with the product or delivery, apart from my last one which arrived late and partly defrosted. Contacted customer service who were extremely helpful and reassured me all would be well. Raw diet is the best for your dog.
August 28, 2025
Unprompted review
Reply from ProDog Raw
Hello Jane,
Thank you so much for your loyal support over the years and for sharing your experience with us. We're really pleased to hear that you’ve consistently been happy with both our product and service, and that our customer care team were able to reassure and assist you with your recent order. We’re sorry again for the delay and partial defrost, but delighted we could quickly resolve things for you.
We completely agree, a raw diet is one of the best things you can do for your dog’s health and happiness. Thank you for trusting us with their nutrition
Best wishes
Team ProDog
Excellent customer service
My dog loves ProDog, we switched to them after our last product changed recipe. There have been a couple of occasions when I made a a mistake with my online order, their response was quick and helpful and corrections easily made. Highly recommended
August 24, 2025
Unprompted review
Reply from ProDog Raw
Hi Sarah,
Thank you so much for your kind words. We’re delighted to hear that your dog is loving ProDog and that our team has been able to provide quick support whenever you’ve needed it. We know mistakes can happen, so it’s great to see the process felt easy and stress-free for you. We really appreciate your recommendation and your trust in us.
Best wishes
Team ProDog
Multiple stolen deliveries - Never trusting them again.
Food is decent, but the support is terrible. I've had the delivery drivers leave the package in the street!! calling it "front porch" (to avoid going around back to actually put it in the recomended slot which take 3 mins more..because low cost deliveries..yeild low value results) . First time,the support people appologised profusely and sent me a replacement. Then they used a different company, and I gave them great feedback for switching. Now they are back to the old, i've had my parcel stolen..again, and not a peep from my support ticket. Guess i am now just out of 60+£ and worse than that, my pups have to go on other type of food until i find a raw food replacement. Never ever ever buying from them again. Is it that difficult to actually deliver the goods? Even amazon has this figured out.
Update: the team commented i had no delivery instructions, but i did (as you see in the original review too) and I can prove with a screenshot. They just sent me away without asking me this. Also, it was the 3rd time this has happened so I wanted to give the 1 star and make sure everyone knows this company is not to be trusted and I will not order from them again. They have interacted 3 times more so far on this review than on my support ticket. What does that say about their priorities.
August 28, 2025
Unprompted review
Reply from ProDog Raw
Hi Ana,
Thank you for your feedback, we’re really pleased to hear you rate the food so highly. We’re very sorry for the frustration you’ve had with the delivery. We did reply to your support ticket to explain that a safe place had not been advised to the courier company, which unfortunately meant the driver had no instructions to follow on your recent delivery.
We always recommend updating delivery preferences directly with the courier in their app with the email you use for ordering your food, so your parcel can be left safely. By doing this, the delivery details, including your safe place will remain on your account with them.
We completely understand how disappointing it is when deliveries don’t go smoothly, especially when it impacts your dogs meals, and we’ll continue doing everything we can to support you and will also raise this with the courier as feedback for them.
Best wishes
Team ProDog
Love ProDog
Love ProDog, have been using them for years now and my dog is so healthy, lean, with good teeth and plenty of energy. I was really pleased to find these guys at a pet show at the NEC years ago and have not stopped using them since. It's so convenient too, deliveries to your door with a subscription so you never run out and never have to remember to order it. Just can't fault them.
August 20, 2025
Unprompted review
Reply from ProDog Raw
Hello Abbie,
Thank you so much for your wonderful review. We’re absolutely delighted to hear that your dog is healthy, lean, and full of energy on ProDog, that’s exactly what we love to see.
It’s great to know you first discovered us at the NEC and have been with us ever since. Your loyalty means the world to us.
We’re thrilled that the subscription service helps make life easier, too.
Thank you for trusting us with your dog’s nutrition, and here’s to many more happy, healthy years together.
Best wishes
Team ProDog
Subscription ProDog
We've used ProDog for years now my 2 love the different verities of meat and thrive on it we also asked questions regarding different bundles and chose the one we thought was more suitable for us its easy enough to chose a bundle request a delivery automatically and pay for the order you get a 5% discount and a points system that helps save more money the company are easy to contact for issues and always helpful 😀
August 20, 2025
Unprompted review
Reply from ProDog Raw
Hello Wendy,
Thank you so much for sharing your experience. We’re thrilled to hear that your two are thriving on the different varieties and that you’ve found the bundles and subscription so easy and convenient. It’s great to know that our discount and points system is also helping.
We really appreciate your loyalty over the years and are always here if you need any advice or support.
Thank you for being part of ProDog.
Best wishes
ProDog Team
So far, so good!
So far, so good. After a fair bit of research in to raw dog food, I decided to go with ProDog as I like the look of the choice, the subscription service and the general feedback.
Received my order this week in good time, ive used things like muscle food in the past so have a good expectation of food deliveries, and the dog food came in good condition, slightly defrosted but nothing a refreeze wouldn't sort.
My only recommendation would be another cold pack I think would keep it completely frozen, and the website isn't the best to navigate, looks great, but found it a bit laggy and lacking in order and delivery details.
Other than that, I pick up the puppy tomorrow and as long as she likes the food, I'll be back for more.
August 27, 2025
Unprompted review
Reply from ProDog Raw
Hello James,
Thank you for taking the time to leave such detailed feedback. We’re really pleased to hear your order arrived in good time and that you’re happy with the quality of the food.
Your suggestion about adding an extra cold pack is really helpful. We’ll make sure to pass that on to our packing team. We also appreciate your comments about the website, as we’re always looking for ways to improve the online experience.
How exciting that your puppy is arriving tomorrow. We hope she loves her ProDog meals, and we’ll be here to support you both every step of the way.
If your pup has been on raw since being weaned, this should be straightforward. If your little one has been on dry or wet food, it's a big change and slow switch may suit best. Moving home is challenging for many pups, so please, if you would like support with feeding or behaviour, do get in touch, our in-house behaviourist, Caroline Spencer, will be more than happy to advise you.
Best wishes
Team ProDog
Really impressed
Service was great. Delivery was literally next day and everything was still frozen even the ice packs. I really like the tubs it comes in as it make life easier. Most of all the quality of the meat it's self is 2nd to none and our brand new 9 week old puppy makes it disappear in seconds and spends a few minutes licking the bowl clean. I will definitely be using prodog for the foreseeable future.
August 20, 2025
Unprompted review
Reply from ProDog Raw
Hello Wayne,
Thank you so much for your lovely feedback. We’re thrilled to hear that your order arrived quickly, perfectly frozen, and that the tubs are making mealtimes easier for you. It’s wonderful to know your new puppy is enjoying every last bite (and even licking the bowl clean). We really appreciate your support and look forward to being part of your pup’s journey with ProDog for many years to come.
Best wishes
Team ProDog
Very impressed
This is the third raw food product I have used over the past 10 years and so far I am extremely impressed. Lots of choice and I especially like the bundle options and the subscription discount. More importantly our two wire haired vizslas seem very happy with the new food and especially the new variety of flavours. Packaging is excellent and the consistency of the food is the best I've used. Not at all watery and sloppy. Customer service has been great and the online ordering process very easy to use. Having a chat with the in house nutritionist was also very useful and helpful.
August 22, 2025
Unprompted review
Reply from ProDog Raw
Hello Louise,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you and your two wire haired vizslas are enjoying the variety, quality, and consistency of our food. It’s wonderful to know that the bundle options, subscription savings, and support from our nutritionist have been helpful too. We really appreciate your feedback on the packaging and ordering process as well; it means a lot to our team. We look forward to continuing to keep tails wagging in your household.
Best wishes
Team ProDog
Great quality food
Easy to use site. Order arrived on time and well packaged. Plenty of variety. Good individual packaging. Most importantly both my dogs enjoy it and look great and are full of energy with healthy, shiny coats and eyes. Would recommend
August 7, 2025
Unprompted review
Reply from ProDog Raw
Hello Deborah,
Thank you for your fantastic review. We’re so pleased to hear that your order arrived on time, well packaged, and that you’re enjoying the variety and convenience of our meals. It’s even better to know your dogs are thriving on our food, full of energy with shiny coats and bright eyes. Your recommendation means a great deal to us, and we’re delighted to be part of their health and happiness.
Best wishes
Team ProDog
Variety and Quality dog food at good prices.
We have two 12 year old dogs who have been fed raw all their lives. We find that the quality and variety of meats that Pro Dog Raw provide are favourites with our dogs and it shows in their zest for life and energy they still exude. They also appreciate Pro Dog treats too. We are very happy to recommend Pro Dog raw and will continue to buy for our dogs.
August 9, 2025
Unprompted review
Reply from ProDog Raw
Hello Malcolm,
Thank you so much for your wonderful review. We’re delighted to hear that your two 12-year-old dogs are full of energy and thriving on our raw meals. It’s lovely to know that both the variety and quality of our meats, as well as our treats, are such favourites with them. Your recommendation means the world to us, and we’re honoured to be a part of your dogs’ lifelong health and happiness.
Best wishes
Team ProDog
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