ProDog Raw Reviews 793

I've been using this brand for a few years now and have recently taken out a subscription for one of the single protein options (as I have one dog with allergies). Customer service has always been very helpful in sorting out any changes I have needed to make.

All my dogs love the food, the packaging is robust and delivery is efficient.

I reached out to the nutritionist before making any purchases as new to feeding raw and I wanted information and guidance. That was exactly what I got. Alison is very helpful and informative. Also patient due to overprotective dog mum. I valued her guidance. My dog has been on raw for 2 weeks now. He loves it, licks the bowl clean and just seems lighter/happier. He has allergies and anal gland issues so getting as much information as possible was critical. I am a very happy dog mum.
P.s there was a slight issue with the delivery on the part of DHL but all was sorted as soon as possible and a check up phone call to make sure all was good was truly appreciated.
Excellent service

My Collie absolutely loves this food, always licking her bowl clean several times! Her coat is shiny and healthy and her teeth are gleaming white! This is ever since she started on raw food. I don't have a big freezer so the subscription with ProDog Raw makes it easy to reorder at the right time. A few times I've needed to ask for advice and the customer service is the best I've ever come across; helpful and prompt replies.

Great selection of complete meals for my puppies which they love. The treats are also a hit, we use a lot in training them! I also experienced a problem with one order not arriving which was the fault of the courier. A short telephone call to this company and their efficiency meant it arrived the next day. I am more than happy to recommend Pro Raw as an excellent all round organisation.

Product is spot on. My dogs love it. They are one Complete Raw. Two out of the three have health issues so after an email to Customer Services and a very prompt reply from Alison, I knew exactly what and how much they need daily. Follow up from her too so shows they really care.

I have a little Romanian rescue dog who can be very fussy when it comes to food. I have tried almost every brand there is but he loves ProDog! He's got an intolerance to chicken so being able to find a bundle that can cater to his needs is fantastic. I appreciate they do subscription discounts and I only once had an issue with delivery (it wasn't their fault) and their support team were quick to resolve it. A good honest company with great food and great customer service.

We heard about ProDog through a friend, his dog is the most beautiful staffy-mix, thanks to ProDog he’s in wonderful condition, so I knew when we got our girl, we would use ProDog.
We’ve been using the service for around 4 months and it’s been impeccable. Their delivery is always prompt, with you being sent updates from their selected courier on what time the food will be delivered. It’s packaged really well, we’ve always had every container intact. Once we got a free rabbit ear, which my girl was very happy about.
It’s super easy to navigate the website, and the raw food calculator is very helpful.
Our dog loves every single meal she’s had, especially anything with tripe.
Our girl has the most stunningly shiny coat, her breath never smells, her toilet business is something to envy. She’s the happiest healthiest girl and I’m so grateful for ProDog. She’ll be 6 months old tomorrow, and the vet has said she’s a perfect example of a golden retriever, beautiful.
P.s their customer service is really fast, I had an email back within a few hours!
Highly recommend.

Disappointed is an understatement. Have been ordering prodog for over 2 years. Recently I have ordered 27.5kg of raw food. This got split into two smaller parcels - two small ice packs in each. On the outside parcels looked perfectly fine. I was home during the DHL delivery, opened the parcels and was ready to restock my freezer but guess what - every single tub was completely defrosted. Two little ice packs in a cardboard box is not enough to keep it frozen. If defrosted wasn’t enough - all tubs were room temp as well. I am not going to risk my dogs wellbeing refreezing that and feeding it to her as suggested. Prodog then responded with store in the fridge and use within 3 days. My medium sized dog gets 380g/day - how do you expect me to feed her 27.5kg in under 3 days? No offer of rearranging new delivery or a refund. Sent multiple photos and videos of the food being defrosted which got a response of “I can see ice crystals, it’s safe to refreeze”. No it is not. It was warm at arrival and completely defrosted! Are you going to cover my dogs vet bill when she gets ill from eating food that arrived damaged? More proof of damage goods sent - no further response from the company.

Appalling customer service. This was the last time I have ordered from this company. Do better and take responsibility for poorly packed products ProDog.

Great choice of product, easy to order, delivery always on time and packed really well.

My dogs love the different options of food and we always have clean bowls, they have much softer fur and shiny coats.

Great choice would recommend

Firstly my dog loves the food and really looks forward to his meals. He looks great on it too, his coat is super shiny. I’ve had a couple of issues with the delivery drivers, NOT Prodogs fault, which I have raised with them. I always speak to a human being, very rare these days and they are all very helpful, understanding and deal with the problem. They are great to deal with and I highly recommend them….my dog would too!

My dog loves the treats which are very good afternoon a walk.

My dog found the food very appetising to look at and he usually ate the food straight away, although need to find the right one for him.

Customer Services are extremely helpful and polite. Alison very good in helping out as well as Caroline for behaviour issues.

All in all I can fault the product or Customer Services.

Great variety of mixes in the bundle and convenient and fast delivery. I like the piece of mind of the subscription to make sure we don't run out of food. Always super frozen when arrives, even if I only unpack it after a day at work. My dog likes the food (and he is very fussy!) and it agrees with his stomach so the quality is great. Ability to pause the deliveries in the account is useful for holidays.

My dog really enjoys ProDog Raw and I enjoy the great service I get from them. I was worried about my delivery thawing on route during the heatwave but an email to them resolved the matter and the food will be delivered next week. I also had a poorly dog with pancreatitis and they helped me choose low fat options and supplements. Thanks ProDog Raw, you're all doing a great job.

Great dog food, reliable delivery, excellent customer service. The dogs love all the different flavours, have lovely shiny coats and loads of energy. So I pleased them to prodigiously raw from their previous food.

I have used this company for some time with absolutely excellent service. On the few occasions I’ve had to get in touch, mainly to change a delivery date, I’ve received nothing short of friendly and professional service. Much appreciated.
My dog Benji, a labradoodle with a couple of food issues, loves his food and he leaves nothing in the bowl. Happy dog =Happy owner
Thank you all at ProDogRaw.

Have been a customer for over 4 years spending over £300/ month. During that time there have been a number of issues around delivery and missed delivery dates and yet again I have not had a delivery which I should have received yesterday. I was further advised by DHL that it was delayed by 24 hours and would be delivered today but no delivery has appeared and I’ve received no additional communication from DHL.
We are on holiday so have had to track down local suppliers of raw dog food. This is my last order with Prodog Raw and certainly wouldn’t recommend them as a supplier. The food is expensive compared to many brands and the delivery service is unreliable therefore not value for money.

We brought the Sample Raw Food Packs for Dogs - Puppy Pack ‘ great value for
Money for our new Yorkiepoo puppy ‘ the info supplied In the box is very informative’ the only problem we found is the size of the frozen blocks ‘ we are both in our 60s and found it hard to cut up into the size we want ‘ our pup eats a very small amounts so it’s not a case of taking the whole block out to defrost as the fridge life is only three days so it would be thrown away ‘ we found Pets at home do nearly the same thing but already cut into cubes and frozen so will probably be buying that in the future’ it’s a shame as the dog loved the food from Prodog as well ‘ surly you guys @ Prodog have a machine in your Arsenal to cut the frozen block pack into cubes ?

Having followed the suggestions of friends and neighbors, I am delighted with the change.

My dog was previously eating very expensive McAdams kibble, costing £70 for a 5kg bag, and he seemed quite uninterested in it. I was purchasing a bag approximately every four weeks.

Since transitioning to Pro Dog food, my dog has shown a remarkable change and becomes incredibly excited at mealtimes. As soon as I retrieve the food tub from the refrigerator, the yellow box seems to captivate him, much like candy would for a child. He then sits excited awaiting his meal.

He is now a very happy dog, and the customer service has been exceptional. I am genuinely pleased with the switch, and it has proven to be more cost-effective than the previous kibble.

The variety of flavors in the tubs is excellent, as it prevents him from becoming bored with his food.

I highly recommend giving it a try; I believe you will be very satisfied.

thank you
Raj

I have 2 dogs; one puppy retriever and one 6 year old Samoyed.
We were on ProDog for a few months in 2024 then moved off when we got the pup in favour of one that was a bit lower priced now we had 2.
Omg I’ll never do that again, it was a pain getting their poos right, always ill, not eating etc.
Moved back onto ProDog end of 2024 and will never change, dogs are so happy, healthy and are obsessed with their food.
We have subscriptions running to make sure we always have enough in the house for the month and the team are always so on top of emails when I’ve had a question.
Amazing product, amazing customer service.
Grateful for our happy doggos. Thank you!

Good bundles good prices great food and excellent customer service