Good product, good price, fast shipping, transparent "issues" with the product. Only thing they could have done different is use transparent tape and not brown tape.... Other then that really happy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Product was delivered fast and in good condition. I had a question about the Bluetooth performance which seemed not stable and they offered me direct return/refund if I would want that.
Recently in purchased a refurbished honor 200 model phone from productpine, it was as described, they said was in a very good condition, but was so surprised finding this phone in an excellent or min... See more
Company replied
Received the product quickly but did not serviced my needs. The return has been handled very quickly as well, as promised. Very nice and reliable shopping experience.
Company replied
Company details
Written by the company
Productpine is dé plek voor retour- en refurbished elektronica. Shoppen met een beter gevoel begint hier. Tweede kans, eerste keus: zorgvuldig gecontroleerd door specialisten en altijd met garantie. Minder verspilling, meer voordeel voor je portemonnee én de planeet.🌱
Fast and free shipping above € 20
Shipping within 1 business day.
Service with a personal touch.
Contact info
Muntplein 10 B, 1012 WR, Amsterdam, Netherlands
- +31682370956
- info@productpine.com
- productpine.com
4.7
Excellent
3K reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Productpine
Dear Bram,
Thank you for your positive feedback! We’re glad to hear you’re happy with the fast delivery and the product. We hope to serve you again soon.
Kind regards,
Jamil – Team Productpine
Within one week my dream came true
Within one week my dream came true, after buying my favorite electric tool at Productpine: a thickness planing machine. Delivery in time, everything according to the agreement, high quality. No problems, a happy man.
June 25, 2025
Unprompted review
Reply from Productpine
Dear Peter,
Thank you for your wonderful review! We’re thrilled to hear that your dream came true with the purchase of your thickness planing machine. It’s great that everything went smoothly, from the timely delivery to the quality of the product.
Wishing you lots of satisfaction with your new tool, and we look forward to seeing you again at Productpine!
Kind regards,
Jamil – Team Productpine
Fast delivery
June 16, 2025
Unprompted review
Reply from Productpine
Dear Sanne,
Thank you for your feedback! We’re glad to hear you appreciated the fast delivery. We look forward to serving you again soon.
Kind regards,
Jamil – Team Productpine
Just what you expect from a webshop
Fast checkout, fast delivery, good description.
(One thing they can improve. Because it is a site for returned items, the pictures that show the traces of use could be more clear/larger/detailed)
June 18, 2025
Unprompted review
Reply from Productpine
Dear Wibo,
Thank you for your great feedback! We’re happy to hear that you had a smooth checkout and fast delivery, and that the product description met your expectations.
We truly appreciate your suggestion about improving the detail and clarity of the photos showing traces of use — that’s very valuable input, and we’ll definitely look into how we can make those images more informative.
Looking forward to welcoming you again soon!
Kind regards,
Jamil – Team Productpine
They dont take Responsibility
I have Bought a polk R400 center speaker.
Recievd it damage with also the box being more taped up than protection with dpd ofcourse.
I have been in contact about 3 times via Mail and non of them take full
responsibility becouse the product was original from 2dekansje.com and productpine.com did the dilivery (Do note i bought it from Productpine.com)
While also in contact with 2dekansje.com they only send out automated E-mail replys after sending proof of the damage box and Polk R400 center speaker.
Now here comes the fun part im soly Responsibly for getting the package there without damage cause that would be my risk and i also need to pay for a shipping label while the Center Speaker is damage and mostly the box exsist out of 90% tape and 10% Box.
(Also DPD or DHL wont take the pakage becouse the box has to much damage witch would lead to more damage during shipping it back)
Sended proof in form of fotos this has been taken longer then 1 week (7 days)
And now they are not responding or taking responsibility.
So now im sitting with a damage Polk R400 and a bill i need to pay for what?
Is this 10/10 or 5 stars i would not recommend buying from Productpine.com. 0/10 when it comes to taking care of your customers they are not home.
Edite Date 01/07/2025:
After 2 weeks still no Solution
Only getting offerd a 20% Discound 59 Euros or full Refund upon returning the Item that is simple not possible Since again DPD/DHL wont accept a badly damage Box thats 14/16 Kilos witch could lead to more damage..
and you even said it yourself Productpine.com.
June 20, 2025
Unprompted review
Reply from Productpine
Dear Robin,
Thank you for your review, and we’re truly sorry to hear about your experience with the damaged Polk R400 center speaker.
We understand how frustrating this situation must be, especially given the condition of the packaging and the confusion regarding the return process. Please know that we are already in touch with you via email and are actively working with the responsible seller to resolve this issue as quickly and fairly as possible.
We take full responsibility for orders placed through Productpine and are committed to ensuring that every customer receives proper support, regardless of which partner fulfilled the item. Your feedback has been shared internally so we can improve how situations like this are handled in the future — including packaging standards and communication across parties.
We truly appreciate your patience so far, and we’ll continue to stay in contact until a suitable solution has been reached.
Kind regards,
Jamil - Team Productpine
Reply from Productpine
Hee,
Great to hear everything went smooth!
Met vriendelijke groet,
Jamil – Team Productpine
I experienced fast service with the…
I experienced fast service with the right information and correct delivery of the ordered product. Excellent!
June 21, 2025
Unprompted review
Reply from Productpine
Hee Jarno,
Thank you for your positive review! We’re happy to hear you experienced fast service and received the product exactly as expected. We appreciate your trust in Productpine and hope to serve you again soon!
Kind regards,
Jamil – Team Productpine
first time purchasing from productpine
first time purchasing from productpine. i bought a used washing machine. price is good, but i haven't tested it yet because i still need to hire someone to move it upstairs. it would be great if they offer additional services such as moving within the house and/or removing the old appliance. i don't mind paying a bit more for this service. the delivery company they use is nice, you can track the driver live and select within a 2 week window your preferred date.
June 9, 2025
Unprompted review
Reply from Productpine
Hee Jon,
Thank you for sharing your first experience with us! Great to hear that you’re happy with the price and the delivery process — we agree, live tracking and flexible scheduling make a big difference.
We really appreciate your suggestion about offering in-home moving and removal services. That’s valuable feedback, and we’ll definitely pass it along to the team. It’s something we’re actively exploring, as we know it can make things a lot more convenient — especially with larger appliances.
Hope the washing machine works perfectly once it’s in place! If you need anything in the meantime, feel free to reach out.
Met vriendelijke groet,
Jamil – Team Productpine
Value for consumers and environment
I wasn’t familiar with Productpine but the reviews were positive so I thought I give it a try. I found what I was specifically looking for at Productpine at a very good price. It was clearly mentioned these are returned products but the product was still in very good shape. I appreciate Companies who do something for both environment and consumers (cheaper prices makes it affordable for more people) so definitely a thumbs up and 5 stars. ⭐️
June 11, 2025
Unprompted review
Reply from Productpine
Hee Jeroen,
Thank you for your thoughtful review! We’re happy to hear you found exactly what you were looking for at a great price and appreciate our commitment to both the environment and our customers.
Met vriendelijke groet,
Jamil – Team Productpine
Productpine rules
When looking for a specific product, Productpine was an easy to find website that does justice to the idea of sustainability and the well-being of the future of the earth. For a nice price.
I will definitely check the site more often if I need anything. Thanks for the pleasant experience!
June 17, 2025
Unprompted review
Reply from Productpine
Hee Petra,
Thank you so much for your kind words! We’re glad you appreciate our focus on sustainability and that you had a pleasant experience. We look forward to helping you again in the future!
Met vriendelijke groet,
Jamil – Team Productpine
Reply from Productpine
Hee,
Thank you for your great feedback! We’re glad you appreciated the deal and the quick delivery.
Met vriendelijke groet,
Jamil – Team Productpine
Stuff is ok but it is never nice to…
Stuff is ok but it is never nice to find out that the product you buy is new in any shop at least 30 but sometimes 40 euro less
So I will maybe still shop here after I looier all over the net to compare the prices
Was my own fault so I can only blame me
June 6, 2025
Unprompted review
Reply from Productpine
Hee Frank,
Thanks for your honest feedback! We understand it’s frustrating to find a better price elsewhere after purchasing. We and our partners always aim to offer fair pricing, but prices can indeed vary across shops and over time. We’re glad to hear you’re still open to shopping with us, and we really appreciate you taking the time to share your experience.
Kind regards,
Jamil - Team Productpine
Product was good as expected
Product was good as expected. Well packed and shipped on time. 0 complains, great product.
June 1, 2025
Unprompted review
Reply from Productpine
Hee Roger,
Thank you for your positive feedback! We’re glad the product met your expectations and that the packaging and shipping were satisfactory. We appreciate your kind words!
Met vriendelijke groet,
Jamil – Team Productpine
I was searching for a bicycle helmet
I was searching for a bicycle helmet, Lumos Ultra MIPS. I stumbled across the Productpine website through Coupert for a cheaper deal. It was a recent returned product, and it would save me 50 euros from the original price. After reading about Productpine, I decided to order to help save the environment. The package arrived within 2 days, and the helmet matched the description; brand new. Everything was included in the box and including a warranty. I am very pleased with the product delivered and the services provided by Productpine. It helped me to save my wallet and at the same time helped the environment; a win-win situation. A fantastic working concept. Please keep up the good work. Highly recommended to other online shopper.
May 30, 2025
Unprompted review
Reply from Productpine
Hee James,
Thank you so much for your thoughtful and positive review! We’re delighted to hear that you found a great deal on the Lumos Ultra MIPS helmet and that our sustainability mission resonated with you. It’s wonderful that the product and service met your expectations, and that you feel good about saving money while helping the environment—a true win-win! We appreciate your recommendation and will definitely keep up the good work.
Met vriendelijke groet,
Jamil – Team Productpine
Great product in perfect condition
Great product in perfect condition. Recommended !!!
June 5, 2025
Unprompted review
Reply from Productpine
Hee Kyosuke,
Thank you for your positive review! We’re glad you’re happy with the product and appreciate your recommendation.
Met vriendelijke groet,
Jamil – Team Productpine
Very important in our fight against…
Very important in our fight against carbon pollution.
Refurbished materials and machines are a very good and proper solution at a fair price.
May 22, 2025
Unprompted review
Reply from Productpine
Hee,
Thank you for recognizing the importance of refurbished products in reducing carbon pollution. We’re proud to offer sustainable solutions at fair prices and appreciate your support in this mission!
Met vriendelijke groet,
Jamil – Team Productpine
Productpine is precise and punctual
Productpine is precise and punctual. Delivery of goods fast. Products are in the quality as described. Top!!
Even the return service is of outstanding quality.
May 28, 2025
Unprompted review
Reply from Productpine
Hee Peter,
Thank you for your wonderful feedback! We’re glad to hear you appreciate our precision, punctuality, product quality, and return service. We strive to deliver the best experience possible!
Met vriendelijke groet,
Jamil – Team Productpine
The product was very nice
The product was very nice, in good shape. And it works fantastic!
Only one small disappointment, the two batteries which were enclosed did both not work :(, otherwise it would have been 5 stars....
June 1, 2025
Unprompted review
Reply from Productpine
Hee Anneke,
Thank you for your kind review! We’re glad to hear the product is working well and met your expectations overall. Sorry to hear about the issue with the batteries — that’s definitely not what we want. If you haven’t already, feel free to reach out to our support team; we’d be happy to look into a solution for you. Hopefully, we can still earn that fifth star! 😊
Met vriendelijke groet,
Jamil – Team Productpine
I did not recieve what i thougt to…
I did not recieve what i thougt to recieve. The discription was not clear and on the picture was not representing what i was thinking to buy.
June 2, 2025
Unprompted review
Reply from Productpine
Hi,
Thank you for sharing your experience. I can't find any communication between us.
It's never our intention to create a false expectation of what a product is.
Please contact us on info@productpine.com.
We'd like to know how your expectation was compared to what your received. Then we can come to a fitting solution.
Regards, Wouter - Productpine
I don’t recommend to buy from this site
I don’t recommend to buy from this site
They do not respect their condition return back within 30 days.
May 26, 2025
Unprompted review
Reply from Productpine
Hi Ali,
This is not accurate. We responded to your email the next day.
We forgot to add a returnlabel to our email but the email said the following:"You will find a return label attached to this e-mail. You can use this to return the package free of charge."
It's clear that it was our intention to share a label with you.
After you indicated that you didn't get the label, we corrected our mistake and sent you the label.
We would appreciate it if you remove this inaccurate review.
Regards, Wouter - Productpine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.