Good product, good price, fast shipping, transparent "issues" with the product. Only thing they could have done different is use transparent tape and not brown tape.... Other then that really happy.
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See what reviewers are saying
Product was delivered fast and in good condition. I had a question about the Bluetooth performance which seemed not stable and they offered me direct return/refund if I would want that.
Recently in purchased a refurbished honor 200 model phone from productpine, it was as described, they said was in a very good condition, but was so surprised finding this phone in an excellent or min... See more
Company replied
Received the product quickly but did not serviced my needs. The return has been handled very quickly as well, as promised. Very nice and reliable shopping experience.
Company replied
Company details
Written by the company
Productpine is dé plek voor retour- en refurbished elektronica. Shoppen met een beter gevoel begint hier. Tweede kans, eerste keus: zorgvuldig gecontroleerd door specialisten en altijd met garantie. Minder verspilling, meer voordeel voor je portemonnee én de planeet.🌱
Fast and free shipping above € 20
Shipping within 1 business day.
Service with a personal touch.
Contact info
Muntplein 10 B, 1012 WR, Amsterdam, Netherlands
- +31682370956
- info@productpine.com
- productpine.com
4.7
Excellent
3K reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy
It was easy. The trash can is as described. Perfect for the price. Quick delivery.
July 11, 2025
Unprompted review
Reply from Productpine
Hi Isabelle,
Glad to hear everything went smoothly and that the trash can matched the description. Great that you’re happy with the price and delivery too. Thanks for your review!
Best regards,
Jamil - Team Productpine
Poor delivery experience
I placed my order on July 7 but only finally got it today, July 15, so it's unfortunately not as smooth as the 1-2 day delivery promised. Customer support responds fast but takes no accountability.
When my order was shipped, I didnt receive any notification. I contacted support to ask about my order since it's been a week without hearing anything, and in 2 days they responded that they got in touch with the courier for investigation. The next day they sent me the track & trace link and that my package was sent to a random address in my street (not even the houses beside me). The unit# they shared didnt even exist so I had to check with several houses with the number. This is not ideal for electronics I paid €180 for. There was no explanation why and on the shipment link I could even see that ProductPine sent the wrong address to the courier which was different from the address I put on my order.
When I finally got the product, it was at least satisfactory and accurate from the listing description.
Overall, I unfortunately will not buy from here again because although they sell products that are a bit cheaper than brand new products, I would rather pay to receive products in my address without hassle especially for electronics that are not cheap!
July 15, 2025
Unprompted review
Reply from Productpine
Dear Victoria,
Thank you for sharing your experience. We’re sorry to hear about the delivery issues you encountered.
Your order was shipped on time, but unfortunately, the address was not filled in correctly, which caused the package to be delivered to the wrong location. We understand how frustrating this is, especially when it comes to valuable electronics. Our customer support acted quickly to investigate and provide you with tracking information as soon as possible.
We appreciate your feedback and will review our processes to help prevent similar issues in the future. While we are glad the product itself met your expectations, we regret the delivery experience did not meet the standard we strive for.
Thank you for your honesty, and we wish you all the best.
Kind regards,
Jamil - Team Productpine
Reply from Productpine
Hi Emiel,
Great to hear you’re happy with the products and the quick delivery. Thanks a lot for your review!
Best regards,
Jamil - Team Productpine
Reply from Productpine
Hi,
Great to hear you’re satisfied with the quick delivery, the product, and our communication. Thanks a lot for your feedback!
Best regards,
Jamil - Team Productpine
Received a perfectly working product…
Received a perfectly working product with some signs of use as noted in the discription
July 14, 2025
Unprompted review
Reply from Productpine
Hi Bjorn,
Glad to hear the product works perfectly and that the condition matched the description. Thanks a lot for sharing your experience.
Best regards,
Jamil - Team Productpine
Reply from Productpine
Hi Tim,
Great to hear you’re happy with the product and our fast service. Thanks for your review!
Best regards,
Jamil - Team Productpine
Defect product refunded
Used Productpine for their refurbished options. I got my package delivered within 15 hours of placing my order. When I got the Package I tested out the product and realised it was defect. I had sent them and email asking for a solution. They told the seller to contact me which after 4-5 days they still didn't. I then sent another email to Productpine explaining the situation and I got ordered a full refund if I would sent the defect product back.
Class Customer Support on their end!
July 11, 2025
Unprompted review
Ecological, polite, correct people
Information regarding your ecological investment, timely informations regarding delivery status, polite and correct.
Would have given 5 stars if they were able to deliver the product, but nobody's perfect :)
July 10, 2025
Unprompted review
Reply from Productpine
Hi Ron,
Happy to hear the delivery was quick and that you’re satisfied with the product and price. Thanks a lot for your review!
Best regards,
Jamil - Team Productpine
Product work fine and is easy in use
Product work fine and is easy in use.
Order and delivery process was clear and fast
July 1, 2025
Unprompted review
Reply from Productpine
Hi John,
Great to hear the product works well and is easy to use! Also nice that ordering and delivery went smoothly and quickly. Thanks a lot for your review!
Best regards,
Jamil - Team Productpine
A quick helpful response when required
July 9, 2025
Unprompted review
Reply from Productpine
Dear Gary,
Thank you for your kind words. We are pleased to hear you found our response quick and helpful. We strive to provide the best service possible and look forward to assisting you again.
Kind regards,
Jamil – Team Productpine
Excellent Buds3 Pro
The product was delivered very fast in the precise conditions described in the site. Fantastic value for money to have the electronics for a bargain
July 3, 2025
Unprompted review
Reply from Productpine
Dear Bruno,
Thank you for your positive feedback. We are glad to hear the product was delivered quickly and met the exact description on our site. It’s great that you found excellent value for your money. We hope to serve you again soon!
Kind regards,
Jamil – Team Productpine
Very good price and fast delivery
July 3, 2025
Unprompted review
Reply from Productpine
Hi Wouter,
Thank you for your positive review! We’re glad to hear you were happy with the pricing and the speed of delivery. We appreciate your support and look forward to serving you again in the future.
Best regards,
Jamil - Team Productpine
Watch out: order cancelled, item relisted for more
Update to my experience — extremely poor handling and no support on warranty
Thank you for your response, but it does not address the full situation.
After my initial order was canceled due to the so-called “pricing error,” I actually chose to purchase the same soundbar again at the higher price, despite the inconvenience. This shows I was still willing to give Productpine a chance and pay the correct amount.
However, when I received the soundbar, it arrived damaged. I immediately contacted your support team to request a return or a warranty claim. At first, I received some replies, but now I am being completely ignored.
What is even more unacceptable is that you are refusing to accept the warranty claim, even though the product clearly arrived defective. Instead of offering a proper solution, Productpine has chosen to stop responding altogether.
I have not reported this new situation (after purchasing the soundbar) to ConsuWijzer yet, but I am strongly considering doing so if I do not receive a proper resolution soon.
This shows a serious lack of responsibility and customer care. Not only did you cancel my original confirmed order and relist at a higher price, but after I still decided to support you as a customer, you failed to honor the most basic guarantee: support when something goes wrong.
I strongly advise future customers to be extremely cautious when dealing with Productpine. Once they have your money, you may not receive any help if your product arrives damaged or has problems — even if it should be covered under warranty. After a lot of back and forth I was finally refunded .
July 5, 2025
Unprompted review
Reply from Productpine
Hi Teshen,
Thank you for sharing your experience. We’re sorry to hear about the disappointment surrounding your recent order and appreciate you taking the time to bring this to our attention.
We understand how frustrating it must have been to receive a confirmation, only for the order to be cancelled afterward. The pricing error in this case was indeed very significant and unfortunately fell well outside what we can reasonably honor — something we sincerely regret. As soon as we became aware of the issue, we corrected the listing and informed all affected customers directly.
Regarding the relisting of the item at a higher price: this was not an attempt to mislead, but rather a correction to reflect the actual intended pricing for the product. The item shown may have appeared identical, but it was updated in line with the correct pricing guidelines from the seller.
We completely understand that this situation felt unfair, and we’re sorry for the inconvenience caused. As a gesture of goodwill, we offered a €15 voucher, though we realize this may not fully resolve the frustration.
We respect your decision to escalate the matter and will cooperate with any inquiries from relevant authorities. Feedback like yours helps us improve, and we’re committed to learning from it.
If there’s anything else we can do to assist you further, feel free to reach out directly.
Kind regards,
Jamil - Team Productpine
Quick and true to description
Quick and true to description
In the description, it was very clear what to expect from the product. The damages mentioned and on picture were more subtle in real life. So, I'm very happy!
July 3, 2025
Unprompted review
Reply from Productpine
Dear Hester,
Thank you for your positive feedback! We’re glad the product met your expectations and that the condition was even better than described. We appreciate your trust in Productpine and hope to assist you again soon.
Kind regards,
Jamil – Team Productpine
easy to order and fast delivery
June 28, 2025
Unprompted review
Reply from Productpine
Dear Martin,
Thank you for your feedback! We’re happy to hear that ordering was easy and the delivery was fast. We look forward to serving you again.
Kind regards,
Jamil – Team Productpine
Reply from Productpine
Hi Bernard,
Thank you for your review! We’re glad to hear you were happy with our communication and the fast delivery. Your feedback means a lot to us, and we hope to welcome you back soon.
Best regards,
Jamil - Team Productpine
Fast and reliable
I needed a new phone, found product pine online and saw they had good reviews. The phone was very cheap, so I was a bit weary. But to my surprise, the phone came in better conditions than first expected. Everything was very fast, delivery in one day.
July 2, 2025
Unprompted review
Reply from Productpine
Dear Daiane,
Thank you for sharing your positive experience! We’re glad to hear the phone exceeded your expectations and that the delivery was fast. We appreciate your trust in Productpine and hope to assist you again soon.
Kind regards,
Jamil – Team Productpine
airconditioner delongi
bought a airconditioner; good price with only a minor cosmetic scratch. complete package pre opened.fast delivery, good communication.
June 23, 2025
Unprompted review
Reply from Productpine
Dear,
Thank you for your great review! We’re happy to hear you’re satisfied with the price, condition, and our fast delivery and communication. We hope you enjoy your air conditioner and look forward to serving you again.
Kind regards,
Jamil – Team Productpine
Used item, incorrect description and unsatisfactory support
I bought a Ring video camera which was still registered on the user that sent this item back. The answer of the support team was to await de 15 day notice period Ring applies for a handover... no reply on my remark to return the item.
June 25, 2025
Unprompted review
Reply from Productpine
Hi Dave,
Thank you for your feedback, and we’re sorry to hear about the inconvenience you experienced with your Ring camera.
When a product like this is returned, it can indeed still be linked to the original owner’s account. In such cases, Ring has a standard 15-day notice period to allow the previous user to release the device, which unfortunately we cannot bypass.
We understand your concern and are sorry if our response felt incomplete. If you wish to return the item instead of waiting for the handover period to end, you absolutely can and we’ll gladly assist you with that.
Please feel free to reach out again to our support team, and we’ll make sure this is resolved for you as quickly as possible.
Kind regards,
Jamil - Team Productpine
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