Can't give 0 stars unfortunately. Ordered a mega doughnut for Son's birthday. Got confirmation and they took my money. No delivery. Numerous emails and Facebook/Instagram messages sent. No reply. Gues... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Large cookies & cream doughnut ordered for an 18th birthday delivered on the right day & travelled well which is crucial. Absolutely delicious and still tasted good when it was finished 2 days later.... See more
Company replied
Sent doughnuts to friend as birthday gift, unfortunately DPD went to wrong address & so she didn’t receive them. Tried in vain to resolve this with DPD. Although Project D weren’t available to help me... See more
Company replied
Fuming!!! Ordered a celebration doughnut for my daughters birthday on the 17th August fir delivery on the 14th September, I paid for Saturday delivery. It hasn't arrived. I waited all day for it. I ch... See more
Company details
Written by the company
Project D is an artisan doughnut bakery based in the UK. We pop up at events and locations across the UK with our handcrafted creations. We also offer a nationwide postal doughnut delivery service and we've got plans to reopen our shops when possible. www.instagram.com/project.doughnut www.projectdoughnut.co.uk
Contact info
Derby, United Kingdom
- info@projectdoughnut.com
- projectdoughnut.co.uk
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love these so much choice reasonable…
I love these so much choice reasonable price for huge 🍩. Just placed 1st online order.
February 10, 2022
Reply from Project D
Thank you very much Sarah!
Cornerstone FS plc - 1 Poultry, London
Excellent service, delivering exceptional doughnuts for our monthly team event. Keep that growth curve going - Stephen
February 10, 2022
Reply from Project D
Hi Stephen thank you very much for your feedback we appreciate it.
Ordered my doughnut for someone’s…
My initial order was destroyed in transit but project D made sure to get my order out to me again at my chosen date with some free doughnuts also! Thank you :)
February 9, 2022
Reply from Project D
Hi Rhiannon, we are really sorry to hear this about your delivery, we apologise if our couriers failed to deliver your parcel on the correct day. We never expect our customers to have the same goods if they are late, we will always deliver a fresh box to anyone who doesn't receive them. We have been trying to contact you by email to resolve this issue but can't seem to reach you?
Excellent service and the doughnuts…
Excellent service and the doughnuts were delicious 😋
February 9, 2022
Reply from Project D
Hi Kelly thank you very much for the feedback we are so pleased you enjoyed them.
We loved your doughnuts so much I have…
We loved your doughnuts so much I have ordered 2 lots wich I'm taking them to belgium this weekend to share with my son and my grand cildren
February 9, 2022
Reply from Project D
Hi Carol that's great news! There is a leaflet in the box about how to store them and freshen them up too. We do hope your trip goes well! Many thanks
Your doughnuts are the absolute best
Your doughnuts are the absolute best. Delivery and the products are all on point.
February 9, 2022
Reply from Project D
Hi Helen thank you very much we are so pleased.
Doughnuts were incredible and easily…
Doughnuts were incredible and easily 5*. However packaging came extremely damaged so they took a bit of a battering.
February 9, 2022
Reply from Project D
Hi James, we are so sorry to hear this about your parcel and that it was damaged in transit but we are thrilled you enjoyed them. We will drop you an email about the couriers. Many thanks
Absolutely gorgeous
Absolutely gorgeous donuts and great delivery service. Highly recommend
February 8, 2022
Reply from Project D
Hi Ruth, thank you so much we are thrilled you enjoyed them!
Reply from Project D
Hi Janine, thank you so much we are thrilled you enjoyed them.
Project D have great product and good…
Project D have great product and good customer service. When they ran out of a product they rang me to inform me, however they quickly solved it and delivered it on time.
February 8, 2022
Reply from Project D
Hi there, thank you for your review we are so pleased that things were sorted out for you.
Big value doughnuts!
Good size, value for money, crazy flavours/combos, lovely soft doughnut base, only thing not too sure on was the cooking oil used but that was just my personal preference. Definitely worth a try.
February 8, 2022
Reply from Project D
Hi Dominic thank you for your feedback we appreciate it.
Reply from Project D
Hi Robert, thank you very much!
We ordered the OG box and WOW it was…
We ordered the OG box and WOW it was amazing.
Best doughnuts I have ever had 🍩😍
February 7, 2022
Reply from Project D
Hi Christina thank you so much we are thrilled you enjoyed them!
Project D Doughnuts are the best!
Project D Doughnuts are the best! There delivery services are great too! Looking forward to trying my valentines red velvet box! ❤️😊
February 7, 2022
Reply from Project D
Hi Nancy, thank you for the lovely feedback.
I’ve ordered from Project D in the past…
I’ve ordered from Project D in the past and they have been great but my last order was a large Doughnut for a birthday. It was delivered by DPD who were swinging the package around whilst waiting for me to answer the door (all caught on cctv) then the presentation of the packaging was just a simple brown box. The doughnut was considerably smaller than previously, out of shape and no way near as fresh tasting as in the past. Definitely won’t order from them again.
February 7, 2022
Reply from Project D
Hi Sarah, we are really sorry to hear about your experience with the order and the couriers with your parcel. The large doughnuts have been reduced in size and price compared to the ones we offered before, so they travel better in the reinforced boxes we have for delivery. We aren't able to put them in the pink boxes for home delivery sorry, they are not strong enough unfortunately. However we do expect the couriers to handle the parcel in a safer manner and we always expect our doughnuts to be fresh and wonderfully tasting, we sell many thousands of these and pride ourselves on the feedback of how delicious they are, so this is disappointing for us! We will contact you directly by email to resolve this issue. Many thanks
Absolute perfection
February 7, 2022
Reply from Project D
Wow! Thanks very much we are so happy you loved them!
Fab Friday treat for my sister and her…
Fab Friday treat for my sister and her family
February 7, 2022
Reply from Project D
Thank you very much for your review, so pleased they went down well!
Amazing service and donuts 🍩 ordered…
Amazing service and donuts 🍩 ordered to be delivered to dad for his birthday on Saturday and they where there first thing.
February 7, 2022
Reply from Project D
Excellent! We are so pleased you enjoyed them.
Lovely doughnuts
Lovely doughnuts, delivered in perfect condition. Good value for money.
February 6, 2022
Reply from Project D
Hi Scott thank you very much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.