Project D Reviews 

3,678
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Can't give 0 stars unfortunately. Ordered a mega doughnut for Son's birthday. Got confirmation and they took my money. No delivery. Numerous emails and Facebook/Instagram messages sent. No reply. Gues... See more

Rated 5 out of 5 stars

Large cookies & cream doughnut ordered for an 18th birthday delivered on the right day & travelled well which is crucial. Absolutely delicious and still tasted good when it was finished 2 days later.... See more

Company replied

Rated 5 out of 5 stars

Sent doughnuts to friend as birthday gift, unfortunately DPD went to wrong address & so she didn’t receive them. Tried in vain to resolve this with DPD. Although Project D weren’t available to help me... See more

Company replied

Rated 1 out of 5 stars

Fuming!!! Ordered a celebration doughnut for my daughters birthday on the 17th August fir delivery on the 14th September, I paid for Saturday delivery. It hasn't arrived. I waited all day for it. I ch... See more

Company details

Written by the company

Project D is an artisan doughnut bakery based in the UK. We pop up at events and locations across the UK with our handcrafted creations. We also offer a nationwide postal doughnut delivery service and we've got plans to reopen our shops when possible. www.instagram.com/project.doughnut www.projectdoughnut.co.uk


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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No recent history of asking for reviews

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3.2

All reviews

(3,678)

1 review in the last 12 months

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Rated 1 out of 5 stars

A finger nail was found in a doughnut

A finger nail was found in a doughnut, now even though project D acted and responded quickly to my complaint and I recieved a full refund, the finger nail should never of been in the doughnut in the first place!

February 14, 2022
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Reply from Project D

Terribly sorry to read this, we are very surprised by this and as disappointed as you by this incident Angela. We are investigating this fully within our Bakery as all our staff wear full PPE and we follow strict health and safety guidelines. We have tried to call you to discuss this, but are having trouble getting through to you? We understand that we have rectified this with you, but are still very upset by this issue.

Rated 5 out of 5 stars

Good product

Arrived on the date it was booked for
Looked exactly how they did online
Good size and delicious worth the price

February 14, 2022
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Reply from Project D

Thanks Kieran we are so pleased you enjoyed them!

Rated 5 out of 5 stars

Exceeded expectations!

I wasn’t sure about ordering doughnuts online for delivery - how fresh would they be etc…. BUT these are amazing! They were well packaged, looked and smelled fantastic, and most importantly they taste delicious! So soft and fresh. I will definitely be ordering again - thank you!

February 14, 2022
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Reply from Project D

Thanks Sam we are so thrilled you enjoyed them!

Rated 3 out of 5 stars

Driver left donut outside door on the street and delivered in tatty packaging.

Ordered one of the giant donuts for Valentine’s Day for my other half. It arrived today on the day which is brilliant, so thank you! However, I was sitting in the front room all morning specifically to be ready to collect the delivery and I got a text to say it had been left in our “front porch.” The driver never knocked and we don’t have a front porch - our living room opens out directly onto the street (terraced house). Thank God I had my phone on me to see this as else it probably would have been nicked. Also the donut was delivered in just a plain cardboard box without the nice pink presentation box packaging I’ve seen they usually come in which is a shame, it’s such a lot of money to pay for a donut and it looks a bit meh just sat in your basic slightly bashed and dirty brown delivery box. I bet it’s going to taste amazing but I don’t think I’ll order again, sorry!

February 14, 2022
Unprompted review
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Reply from Project D

Hi Liz thank you for your feedback we are sorry that the courier didn't take the time to contact you properly we will take this up with them. Unfortunately the pink boxes don't travel so well but we are sorry you are disappointed. If you could contact us at our email address we can reply to you as we can't see your details on here sorry. Our email is info@projectdoughnut.com Many thanks

Rated 5 out of 5 stars

Exactly as expected

Ordered weeks ago, turned up as expected at the time advertised. Spot on - happy lady on Valentines Day

February 14, 2022
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Reply from Project D

Wow thanks so much!

Rated 5 out of 5 stars

Outstanding

Fast delivery, well packaged and absolutely amazing quality delicous donuts. Will be back again when we need a sweet fix :-)

February 13, 2022
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Reply from Project D

Fabulous! Thanks so much

Rated 5 out of 5 stars

These are the most wonderful doughnuts…

These are the most wonderful doughnuts you can buy.so much choice and the flavours are devine.i am Derby born and bred and have now moved to Kent so i am so happy you now have a deliver service so we can always have a taste of home.

February 13, 2022
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Reply from Project D

Wow great news! Thanks for the feedback.

Rated 5 out of 5 stars

Did not disappoint!

I’ve had ‘luxury’ doughnuts before and was disappointed. These were not those! Well packaged, fast delivery and fresh as well as tasting and looking amazing! Will definitely be ordering again, thank you!

February 13, 2022
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Reply from Project D

Thanks so much Lucy we are thrilled you enjoyed them

Rated 4 out of 5 stars

The donuts were nice

The donuts were nice. The only thing I didnt like was the delivery. They put the parcel in the bin outside

February 11, 2022
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Reply from Project D

Hi there we are so pleased you enjoyed the doughnuts but disappointed like you about the couriers this is not acceptable. We will be taking this up with them. A member of our customer service team will contact you by email about this. Many thanks

Rated 1 out of 5 stars

Sadly this isn’t really project D’s…

Sadly this isn’t really project D’s fault as I had emails from DPD with date and time of delivery and the guy turns up, he’s clearly rummaging in back of van for parcel, must not have found it or had it on van then drives off!! Shocking didn’t even approach house or leave a card

February 11, 2022
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Reply from Project D

Hi Sean we are sorry to read this about the couriers and your delivery we will certainly be speaking to them about this issue as this is not acceptable at all. We do apologise that you didn't receive your order. We understand our Customer Service Team have been in touch to resolve this for you now.

Rated 5 out of 5 stars

Devine Doughnuts

It was very good doughnuts full of flavour a tons of option to choose I would highly recommend Biscoff.

February 11, 2022
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Reply from Project D

Hi Finn thanks very much for this.

Rated 5 out of 5 stars

Was served by the lovely Kendal today…

Was served by the lovely Kendal today at project D made a beautiful milkshake and served it with a smile! Will be coming back again!

February 10, 2022
Unprompted review
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Reply from Project D

Thank you Sarah for your lovely review we will let Kendal know.

Rated 3 out of 5 stars

Delicious but pricey

The doughnuts arrived on time and in good condition. They are larger than most doughnuts and tasted good, plenty of filling. Perhaps a little too big and got sickly toward the end but better than too small. The service was as expected from experience of ordering from other companies. I chose to try PD as they offer packs of 4 instead of only larger amounts.
Cons... expensive doughnuts. As my order was only £2 under their free postage amount I had to also pay a fiver delivery. Nothing I could add on to make that up without buying too many doughnuts and paying even more.

February 10, 2022
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Reply from Project D

Hi Bonita, sorry that you feel that the doughnuts are pricey. We find that they are really competitive in the market for the size and quality of them and that the delivery for next day is reasonable compared for example to royal mail for a similar sized parcel. However, thank you for your feedback we appreciate all comments from our customers. Many thanks

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