Project Reclaim Reviews 

179
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I am over the moon with my beautiful shelves and the service at project reclaim! I wanted someone sustainable, actually seen wood rather than claimed to have, supported an indie business and id... See more

Rated 5 out of 5 stars

Excellent, beautifully made tables. Well chosen timber and the finish is top. Really easy to put together too, loving the pre-drilled holes! I managed fine with a manual screwdriver, no need for... See more

Rated 5 out of 5 stars

I looked at many companies offering similar looking products but really wanted to ensure my purchase was sustainable and helping a small business if possible. Luke at Project Reclaim was helpful in a... See more

Rated 5 out of 5 stars

We have been so pleased with our table. We spoke to Luke about our specific requirements and he did exactly what we'd asked. It had it's real road test over Christmas and not only did it look lovely (... See more

Company details

  1. Furniture Maker

Written by the company

Bespoke Rustic Reclaimed Wood Furniture


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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4.7

All reviews

(179)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Reclaimed Table

I ordered this custom made table specifically because they use reclaimed wood. I asked for a central hole so that we can use a parasol we already own, and we were able to choose the style of the legs. The table arrived quite quickly, bearing in mind it has been made as a one-off. It has good, wide planks, and the hole in the middle! We’re very pleased with it. Our only small niggle is that we think it might have been sanded down a bit more to be smoother, but it’s perfectly liveable with and we’re very glad to have it. It’s different, individual and sustainable: all pluses!

September 8, 2022
Rated 5 out of 5 stars

In love with our kitchen table ❤️

Luke and his team made us a new kitchen table to our exact requirements - such great communications and a very caring and patient company to deal with. We had a little problem with the courier and some table legs but persistence and professionalism won the day and everything very happily sorted. The table is just perfect, fantastic quality and the absolute finishing touch for our new kitchen. Wish I could attach a photo here! But if you like what you see on Project Reclaim’s website photos I confirm this is what you will get and you can order with confidence. A quality piece of unique furniture. Thank you Luke!

August 30, 2022
Unprompted review
Rated 4 out of 5 stars

Outdoor table and benches…

We love our outdoor table and benches but there were some challenges getting them delivered as Xpert delivery let us down several times cancelling delivery slots at the last minute. This was outside our or Project Reclaim's control but is the reason for not giving 5 stars

August 19, 2022
Rated 5 out of 5 stars

Love it!

I absolutely love the desk that I bought from ProjectReclaim. The wood finish is exactly as I wanted it, it was made to measure a small nook I have in my lounge and it fits perfectly. Delivery was pretty quick too - around 3 weeks. Highly recommended.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Project Reclaim definitely 5 stars ⭐️⭐️⭐️⭐️⭐️

Project Reclaim have been fabulous!!! Easy to order & really responsive. I needed the table early, they kindly arranged express delivery for me, the table arrived exactly when I was told it would so I would be able to use it for a family gathering. The table is beautifully made, looks fantastic and is exactly how it was described.
Brilliant product, brilliant service & brilliant to deal with…definitely 5 stars ⭐️⭐️⭐️⭐️⭐️
I ordered an outside table…love it so much that I’m considering ordering again to update my inside dining table.

July 16, 2022
Rated 5 out of 5 stars

Amazing

Amazing! Great quality table and superb value for money. Luke is a real craftsman and delivers a top quality product. Would highly recommend Luke, you won’t be disappointed. Will definitely go back, for other items, once the decorating is finished. So pleased 😃

July 7, 2022
Rated 5 out of 5 stars

Super product, super service

The tables are exactly what we hoped for. Buying something like this on-line is something we did not expect to do. But the service both before and during the sale was excellent. Tables were ready in the minimum stated time. They are really fab; arrived well packaged, easy to put together. And now in garden already being used! Would highly recommend this company and their products

May 31, 2022
Rated 4 out of 5 stars

Great table and legs

Great table and legs - just what I wanted. Would have been 5* but all corners slightly damaged through delivery

May 21, 2022
Project Reclaim logo

Reply from Project Reclaim

Hi Nikki, thank you for the review. Please do get in touch regarding the damage caused by the courier so we can get that sorted for you.

Hello@projectreclaim.co.uk

Unfortunately couriers can be hit and miss at times with their handling, but we're constantly looking for better ways to protect our items, to help reduce damage like this happening during transportation.

Rated 5 out of 5 stars

This arrived when Luke said it would…

This arrived when Luke said it would and was well packaged and protected. It was extremely easy to put together but is a 2 person job.It is everything and more that I wanted, perfect size using their place settings guide and very well constructed. If your after a generic perfect factory type finish then don’t buy an item using reclaimed wood!I adore that the wood on my table had a past life and it smells wonderful.I looked at other online reclaimed furniture and this was value for money and will be loved and used by the whole of our family.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow!! Amazing customer service and experience.
Beautiful shelves, made with love and care. Arrived promptly and when expected, well packaged and with a good courier service.
I even received after care tips and advice.
Can't wait to finish my decorating and put them on the wall.
Thank you Luke!! 😊

April 24, 2022
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Very disappointed with the dining table I ordered. Had cracks, paste, uneven surface, blackened parts. Just awful. Had to waste money sending it back because the company didn’t cover returns and had to really make a case for them to even refund me (which they did in the end) but not before lots of emails, photos and the guy trying to make excuses and to mansplain what reclaimed wood was supposed to look like. Really wanted to love this table and support this company but unfortunately was let down. Do not recommend.

April 17, 2022
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Reply from Project Reclaim

Apologies you were not happy with our service.

We requested further photos and correspondence as the original claim was that the table top was made with 'rotten' wood. We couldn't see any evidence of this in the photos nor when inspected upon its return.

However we did offer a full refund as we do understand reclaimed wood furniture is not to everyone's taste.

As bumps, dents, 'blackend' knots, rusted old nail holes, old stains and naturally occurring cracks are the beauty of reclaimed wood, and by not using mass manufactured perfectly straight timber, unevenness is to be expected.

Thank you

Rated 5 out of 5 stars

Beautiful table, great products.

Beautiful table, easy to put together, promptly delivered. An ethical (reclaimed wood) and small business, which deserves to be supported.

April 7, 2022
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Reply from Project Reclaim

Thank you for the review and supporting our small business. Really happy you like our tables and ethos!

Rated 5 out of 5 stars

Great looking furniture, would recommend

Great looking furniture, glad I decided to wait for these as they look fab in my new office! Great communication too :) Would recommend

March 21, 2022
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Reply from Project Reclaim

Glad you like your desks, and really appreciate you supporting our small business.

Rated 5 out of 5 stars

The table is exactly as ordered

The table is exactly as ordered, very well made and wonderful to look at.

The table came within the estimated manufacturing window

March 9, 2022
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Reply from Project Reclaim

Thanks Joel, glad we could help

Rated 5 out of 5 stars

Great service, great table. Will buy again.

The service was excellent and the table that arrived was fantastic. We are going to order a desk from Project Reclaim after seeing the quality of the dining table & bench we received.

March 1, 2022
Unprompted review
Project Reclaim logo

Reply from Project Reclaim

Thank you for supporting our small business

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