London Rug Company Reviews 166

As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier

Excellent service. Really pleased with the Rachel rug.

Ordered a rug and was sent tracking information that just never updated. Emailed several times with no response, no contact number on their website. Then about a week later they replied to my email and said the rug was damaged in transit (read other reviews about the same story) so it’s a regular occurrence and no other stock remaining. Cancelled, what a waste of time & very frustrating.

If the aim was to create a diffuser that looks disappointing, scratches at the slightest touch, and loses its scent almost instantly, then job done.

The bottle is made from very thin glass, scratches ridiculously easily, and the fragrance certainly doesn’t last. Add in the poor communication and the whole experience feels like a waste of money. There are far better companies out there, so I’d save yourself the disappointment and shop elsewhere.

Quick delivery. It was a repeat order. Diffusers are both stylish & smell lovely.

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again.
Yours sincerly.
Della Donnelly.
Ireland.

This is the second order I have placed. First time the rugs arrived but took weeks and lots of chasing. This time I ordered a replacement rug to match another in our open plan living room/diner. Ordered in January, chased beginning of Feb to be told DX collecting rug Monday. Now Thursday and being told DX not got and they cant find it and have no more in stock so pick a different one I have replied that this is not an option as I need it to match the one I have. Shock horror no response. Communication and service is shocking.

I am extremely disappointed and frustrated with London Rug Company. I ordered a rug in mid-December (Order #3316) and I have been waiting for it for two months now.
​Initially, the communication was okay, but since January 22nd, they have completely disappeared and are ignoring all my emails. They claimed that DHL collected the rug, but tracking shows only "Label Created" in Manchester since January 6th. DHL confirmed to me that they never actually received the parcel.
​It is heartbreaking because I had been looking for this specific rug for an entire year, only to be met with lies and total silence from the customer service team.
​Pros: None.
Cons: Fake shipping updates, terrible communication, and zero respect for customers.
​I have now formally requested a refund and will be escalating this as a chargeback through my bank. Save your money and your nerves—shop elsewhere!

Ordered a rug which was unfortunately too light, trying to return but cannot get a hold of anyone regarding instructions for the return! Shocking customer service! Sent 4 emails no reply!

I ordered a rug nearly 2 weeks ago , the rug has still not arrived , it was stated the delivery time is 2-3 days , I have sent a number of emails and had no response , I am not happy with the customer service at all . There is no contact number to speak to customer service , they don’t answer emails , it’s so frustrating!

This is my second purchase from The London Rug company - easy to order, fast delivery and great protective packaging. The quality and gorgeousness of these rugs is insane!

I initially intended this as a Christmas present, but unfortunately, the box arrived damaged. Nevertheless, I adore the fragrance and definitely plan to buy it again. I just hope future deliveries are handled with more care.

Great quality, looks amazing in our lounge. Would definitely buy again.

Ordering online easy / plus tracking gave me peace of mind / thank you a good service all round

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It was going to be a Christmas gift but the box was badly damaged.
Love the smell etc and would purchase again.
Just hope the courier takes care with deliveries.

Very quick delivery and beautiful product will definitely be ordering more.

When given description of product on line with video true to form , loving the diffusers

The service was flawless and delivery as expected. The quality and aesthetic of the rugs are amazing! We got the HELEN, EMMA and JENNIFER. All 3 are beautiful and elevate our spaces.

Absolutely beautiful rug! 20% discount code too!