London Rug Company Reviews 

172
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful products, mentioning that the gorgeous rugs and fragrant diffusers look truly luxurious and easily elevate their living spaces. Consumers also appreciate the excellent quality, stunning aesthetics, and wide variety available, making it simple to find items that perfectly match their home decor. However, some customers also noted frustrating issues concerning delivery delays, damaged packaging, and couriers leaving parcels unattended outside properties. A few people were dissatisfied with tracking problems, unresponsive shipping updates, and exceptionally long waiting times for their online orders to finally arrive safely.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the quality and design of... See more

Quality

Clients share positive opinions on quality, highlighting gorgeous aesthetics and excellent value for money.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a split opinion among consumers. Many... See more

Order

People report mixed feelings regarding their order experiences. Many consumers highlight fast delivery, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier

Rated 5 out of 5 stars

The service was flawless and delivery as expected. The quality and aesthetic of the rugs are amazing! We got the HELEN, EMMA and JENNIFER. All 3 are beautiful and elevate our spaces.

Rated 5 out of 5 stars

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... See more


Company details

  1. Rug Store
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Interior Designer
  6. Living Room Furniture Store

About London Rug Company

Written by the company

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Contact info

4.0

Great

TrustScore 4 out of 5

172 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(172)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely rug

Lovely rug , just what we were looking for , very comfortable and good value 👍
Delivered on time 😊

October 15, 2024
Rated 5 out of 5 stars

Great rugs!!

Purchased a new rug after seeing them online. Delivery was really quick and the rug is great quality, wouldn't hesitate getting another in the future

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a rug for my living room

Purchased a rug for my living room. I’m so happy with it. The quality is unbelievable for the price. Looks exactly like the website. Delivery was super quick. Very happy

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Love my rugs !

Love my rugs !! Can’t wait for new releases ! They are the best versatile rugs I have had everyone I bought would have worked in both my bedrooms or my living areas they are just perfect .

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Really helpful from the start, ordered a bigger size after speaking with their customer service team. Excellent quality rug, especially for the price. Would definitely recommend 💕

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely adore our new rugs!

Adore our new rugs!

We have recently purchased indoor and outdoor rugs from The London Rug. And wow! Amazing service from start to finish. The quality if the rugs are second to none and a beautiful range to choose from. We were spoilt for choice.
Highly recommended!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning Rugs!!!

I recently purchased 7 Rugs from London Rug, and I couldn’t be more thrilled with my experience! From start to finish, the process was smooth, and the attention to detail was second to none.
The quality of the rugs are absolutely outstanding—they are even more beautiful in person than I expected. The craftsmanship is impeccable, and the materials feel luxurious and durable, perfect for my new home! You can tell that they truly care about the products they offer, ensuring every piece is made with precision and care.
Not only is the product amazing, but the service was exceptional as well. The team was incredibly helpful and responsive, answering all my questions with professionalism and even helped me choose the correct rugs for each room. They guided me through the selection process, making sure I felt confident in my choice. Shipping was prompt, and the rug arrived beautifully packaged, showing the company’s commitment to every detail.
If you’re considering a purchase from London Rug then I highly recommend it. They truly offer the perfect combination of quality, value, and service. I’ll definitely be a returning customer and have already recommended them to my friends and family!

Thank you London rug for transforming my space with your beautiful rug!

October 3, 2024
Unprompted review
Rated 3 out of 5 stars

Returns issue

I have purchased 2 rugs. Both lovely quality. The issue is with returns. You have to organise your own return. We tried to contact the company. There is no phone number. We emailed and got no reply. I messaged on Instagram and got a reply. They arranged collection of the rug for £20. Rug was not collected on the arranged day. It’s all a bit of a hassle. Please sort out a good returns process.

October 4, 2024
Unprompted review

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