Ambient Lounge UK Reviews 47

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and comfort, especially for items like dog beds and lounge furniture. Many consumers found the ordering process straightforward and efficient, expressing satisfaction with their purchases and often recommending the products to others. However, some people were dissatisfied with aspects of the delivery service, citing issues with incorrect information, delays, or damaged packaging upon arrival. A few customers also mentioned problems with the product not meeting expectations, such as discomfort or issues with the filling process, and some experienced difficulties with customer service regarding returns or conflicting information about product availability.

What people talk about most

Product

Users describe positive interactions with product. Many consumers are delighted with the quality and comfort... See more

Quality

People report positive experiences with quality. Many customers praise the durability and comfort of... See more

Delivery service

Consumers have mixed experiences with delivery services. Many reviewers praise the fast delivery, with some... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the great service, quick delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased two lounge pods. Very straightforward ordering process. Got delivery of my items within the timeframe they've set out on their website. Its been 6 months since I've gotten the pods and can s... See more

Rated 5 out of 5 stars

Love this furniture, easy to fling around, very comfy to sit/chill out on. Did have a bit of an issue on last purchase, it was more label printer/courier issue/missing parcel 2 of 2, but ambient loun... See more

Rated 5 out of 5 stars

Just like to add to my previous review. The staff at Ambient lounge are attentive and very professional. We found a problem with the zipper on our dog bed when changing over to a new cover we ordere... See more

Rated 5 out of 5 stars

This is our second purchase of a Large Rebound foam mattress dog bed for our Bulldog. Our Rottweiler loves hers so much that our Bulldog keeps getting in too. We are so happy we have ordered the 6... See more


Company details

  1. Furniture Store
  2. Childrens Home
  3. Decoration and Interior Design Store
  4. Interior Architect Office
  5. Interior Designer
  6. Pet Supply Store

Written by the company

Ambient Lounge® is now a global brand sold in most developed countries, and is focused on industry leadership and continual ground-breaking innovation. Industry leaders agree that Ambient Lounge® bean bags are a paradigm shift in the evolution of bean bags; creating a style used in high-profile projects for designer clubs, cafes, penthouses, cinemas and luxury apartments - as well as student dorms and Airbnb housing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant bed

Brilliant bed, I chased delivery due to needing the bed by a certain date and the team were excellent at keeping me informed. The bed itself self is great, my pup loves it, I love the fact it looks good and each bit can be cleaned!

February 25, 2026
Rated 5 out of 5 stars

Brilliant service

Really pleased, my order came in a few days and love what I bought and will be purchasing more, love the dog beds they look stylish and comfortable and not too pricey.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is our second purchase of a Large…

This is our second purchase of a Large Rebound foam mattress dog bed for our Bulldog. Our Rottweiler loves hers so much that our Bulldog keeps getting in too.
We are so happy we have ordered the 6 seater indoor/outdoor modular set too and look forward to receiving this also.
Can’t fault the quality so far.

February 27, 2026
Rated 5 out of 5 stars

Bed is huge!!

Bed is huge!!! Easy to fill , my 13 yr old mastiff loves it and he gets lost in it! Plenty of of room and super comfy , you can ask my 9 yr old who now has sleep overs with the dog! I have also noticed that the bed doesn’t smell! Every dog bed starts to smell even after washing, this one doesn’t! We love it! I am considering buying 1 for my son!!!

February 27, 2026
Rated 1 out of 5 stars

I was mis-sold a lounge chair set.

I was mis-sold a lounge chair set.

The website, while it states FoamMix, the chain is just a bean bag.
Raised it with the customer service, but they don't care. I got a refund on the item, but had to pay for the delivery.

The product is an overpriced beanbag. I went with another great company, and it was a much better value.

The delivery company were also horrendous, lied.

December 12, 2025
Unprompted review
Rated 4 out of 5 stars

Ordered a couple of loungers

Ordered a couple of loungers. I needed to follow up on when the delivery would take place. The information given about delivery time was wrong, as they were delivered the following day. Great products, well packaged, easy to order, just need to ensure their team members give the correct information to customers. Overall good experience.

February 3, 2026
Rated 2 out of 5 stars

Disappointing

I found the product quite lumpy and uncomfortable to sit on. Looks ok but comfort levels are very disappointing. Would return if had the option

February 2, 2026
Rated 5 out of 5 stars

A-Star*

Purchased two lounge pods. Very straightforward ordering process. Got delivery of my items within the timeframe they've set out on their website. Its been 6 months since I've gotten the pods and can safely say that they are of utmost quality and it still looks relatively new despite being used on a daily basis! high recommend buying their products for sure!

February 5, 2026
Rated 4 out of 5 stars

An absolute catastrophe

An absolute catastrophe! The ordering process was chaotic; one representative claimed the item was available, while another said it wasn't. Later, they mentioned it was on an incoming shipment, only to announce it was discontinued. The endless email exchanges were overwhelming. When the order finally showed up, filling it was incredibly messy—beads scattered all over. After my kids used them a few times, significant indentations appeared where the beads had compressed. Steer clear of this company, as both their service and product are dreadful.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery. Only managed to fill one of the loungers so far. It's quite tricky doing it on your own and it would have been great if they were already filled, but I guess that would make delivery of them harder because of the size. However, I love them, very comfy.

December 1, 2025
Rated 5 out of 5 stars

Love this furniture

Love this furniture, easy to fling around, very comfy to sit/chill out on. Did have a bit of an issue on last purchase, it was more label printer/courier issue/missing parcel 2 of 2, but ambient lounge staff got it sorted and missing item 2 arrived quickly ✌️

November 17, 2025

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