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icon (formerly BeanBagBazaar)  Reviews 14,308

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and often exceed expectations. Many consumers highlight the super fast and efficient delivery service, with orders frequently arriving sooner than anticipated, even during holiday periods. People also appreciate the ease of the ordering process and the overall positive purchasing experience. However, some customers mentioned issues with the delivery service itself, such as packages being left on doorsteps despite specific instructions, or tracking numbers being incorrect. A few reviewers also found the process of filling bean bags to be challenging, with some experiencing bags exploding during the process. There were also isolated instances of damaged packaging upon arrival, though the product inside remained intact.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers frequently praise the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy ordering process, quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, fast... See more

Based on these reviews

Rated 5 out of 5 stars

I honestly couldn’t believe how fast the delivery was it arrived so much quicker than I expected! I was kept updated every step of the way too! The Newcastle United bean bag chair itself is absolutel... See more

Company replied

Rated 5 out of 5 stars

Firstly the delivery was next day. Brilliant. Secondly I loved that it wasn't full of the beans and it had a massive bag of beans enclosed so you can decide how much you want to fill it up accordin... See more

Company replied

Rated 5 out of 5 stars

Really good choice of products which are of excellent quality. Ordering was easy & goods were dispatched very quickly and arrived securely packaged. Very happy with purchase and would recommend this c... See more

Company replied

Rated 5 out of 5 stars

I purchased this product at what I considered a reasonable price, quality good, only wished the beans were contained within their own bag so you could wash the outer in a washing machine, good size an... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Furniture Manufacturer
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

Written by the company

Welcome to the home of feel-good comfort. Since 2005, we’ve been delivering soft, squishy joy to homes across the UK and Ireland. Our mission? Simple: to make people feel good, every single day. From casual seating to cosy soft furnishings, our curated collection is designed to help you create a space that feels effortlessly like home.

Super Comfy Bean Bags. That’s what we do 🫧

Written by the company

Rated 5 Stars for a Reason 🌟
Our friendly Customer Experience Team is here to help Monday to Friday, 9am–4pm. Need support? Drop us a message anytime at sales@beanbagbazaar.co.uk – we’ve got you.
Next day delivery on us ⚡
Unrivalled comfort, delivered fast. Order today and get your Icon favourite at your doorstep by tomorrow with FREE next-day delivery - Monday to Friday, at no extra cost. T&Cs apply.
Something for Every Space 🏠
From cosy corduroy to luxe velvet, our bean bags and soft furnishings come in trend-led colours, shapes, and fabrics - designed to suit every style, room, and corner. Find your perfect match with Icon's bean bags.
Customer-First Comfort 🫧
Your feedback matters. Always. Every review is seen by our Comfy Team (yes, even the negative ones), because we’re committed to making things right. Need help or have a question? Reach out any time at sales@beanbagbazaar.co.uk — we’re here for you.

Built to last 💪

Comfort made for real life

No matter how much you kick back, our seats have double stitched seams and double zips. Plus, all our bean bags have a 1 year guarantee.

Contact info

Create a space, create a feeling ☁️

Join the Cosy Club! Discovered the magic of soft seating today.

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Inferior product with good delivery

Well packed and delivered, but product is inferior to expectation. It has no shape, with lots of empty, inadequately filled.I ordered Xl expecting better filling. Felt ok for first few days, now I need to adjust the beans every time I sit. While sitting it feels comfy.. The shape looks ugly too. Not sure how this product has such good reviews.

April 6, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey Vijay,

We're so sorry to hear your bean bag isn't as squishy as expected.
Our Team will be in touch as soon as possible to sort this for you.

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Some of the best customer service I’ve…

Some of the best customer service I’ve come across from any company thank you so much!

March 26, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks so much for your glowing review - it really made our day ❤️

We're so pleased our Comfy Team could help resolve everything for you.

Hope to welcome you back soon,
The icon Comfy Team

Rated 5 out of 5 stars

Good product and good price

Good product and good price . Needed to do a bit of a mix and match bundle when ordering the bag and foot stool and they went out of their way to help. Cheers 🙂

March 26, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear you are enjoying your new bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

The beanbag was a hit

The beanbag was a hit! Well priced in comparison to other sites and delivery was prompt. Thank you.

March 26, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey Steph,

Thank you so much for your review!

We love seeing how our bean bags look in your space - don’t forget to tag us on socials, @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent delivery time

Excellent delivery time, good quality bean bag & reasonable price.

April 9, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey Nicola,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Bean bag is good quality and price

Bean bag is good quality and price - good communication &delivery was free

April 9, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Ordering was Very easy and…

Ordering was Very easy and straightforward .
Came within few days and on allocated time.

April 7, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Amazing service

Amazing service, very fast delivery, great bean bags ,hight quality

April 8, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 4 out of 5 stars

This is largely positive- the beanbags…

This is largely positive- the beanbags are very comfy and ours is used daily. My only slight annoyance is that we’ve had to add extra filling once already and will be needing to do that again soon. However, it does get heavy usage hence only dropping one star.

August 30, 2025
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey Julia,

Thank you for taking the time to leave us a review – we really appreciate your feedback.

If there’s anything we can do to make your experience even better, feel free to reach out at sales@beanbagbazaar.co.uk.

Wishing you a lovely day,
The icon Comfy Team

Rated 5 out of 5 stars

Perfect bought for my granddaughter…

Perfect bought for my granddaughter birthday she loves it(leopard print bean bag ) arrived on time

April 7, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your granddaughter is enjoying their bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

all very good .. product .. value & delievry

all very good .. product .. value & delivery

March 24, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks a million for the review! We’re over the moon to hear your bean bag has found its happy place ❤️

Don’t forget to tag us in your comfy setup – we’d love to see it over on @iconHomeHQ!

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Good quality beanbag

Good quality beanbag, great size for adults and a nice colour. Lighter than expected which was helpful.

April 7, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hi,

Your review means the world – thank you for taking the time to leave one. We’re delighted your bean bag is everything you hoped for ❤️

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Had a really great experience

Had a really great experience. Easy to order and fast delivery. One of our items were left in the delivery van and the issue was sorted immediately. Fast response and very polite.

April 6, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey Eloise,

Thank you so much for the kind feedback! We’re so happy to hear your bean bag has found its happy place.

We’d love to see how you've styled it over on Instagram - @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Thanks

March 22, 2026
icon (formerly BeanBagBazaar)  logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your review ☺️

We're so pleased our Comfy Team could help resolve everything for you.

Warm wishes,
The icon Comfy Team

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