Prominence Support Reviews 

Anthony dealt with my additional items, gave a competitive quote. He was polite, professional and dealt with things quickly

I called and was handled but a lady called jada who was very helpful was clear about the cover that I will receive

I made a online enquiry about household appliances got a call back from Anthony very quick polite fantastic service and at a reasonable price

I rang to enquire re appliance cover and was given quote. I then asked for boiler cover and was told I had to speak with another dept. Rang again and spoke with Anthony. I accepted his quite for boiler cover and then explained about appliance cover which he also quoted for. Anthony was very helpful

Kind helpful

It took the engineer one month to come in and after several phone calls it was sorted out.So I am giving 3 stars for the service.

I need to cover my kitchen appliances for breakdown. They where originally covered by any domestic appliances insurance cover, but found they wanted too much per appliances, so I started to search the internet for a better price.
Prominence came out, in my eyes the best.

Quick and responsive service. Called on behalf of my Mum who's been having issues with her Cooker. We got a call from the engr to book the appointment. The Cooker is all fixed and working properly. Engr ordered the parts and came back to fix the fault. All cost taken care of by Prominence Support. Highly recommend.

Thanks, the work was done in a timely way.

A little slow with covid ABT but once found out what was going on it all went smoothly delivery the driver's weren't too friendly in a hurry !but pleased with product

Antony was very informative and helpful, he talked me through everything, with great professionalism. I really got myself a good deal!

Great service. Replaced my washer dryer a few days after the Engr confirmed it was not economical to repair. The process was fast in my opinion, I received a call from customer service confirming the delivery date and it was delivered on that date. My replacement was BRAND NEW from AO.

Great policy, I got help when I needed it the most. Thanks guys!

EDIT 2: You only have said that you’d call back yesterday, no one have. Dates are correct. I have a prove of what I’ve said.
How am I not a customer? I’ve never cancelled anything, just changed the bank details. What is the new DD for then? 😂
It has been used for domestic use and not been in any way modified, meaning it had to be faulty, it happens and it should be covered by the warranty, but you’ve that you can’t provide it because it’s an insurance replacement, every new appliance comes with a manufacturer’s warranty.
I just feel very let down, and even unhappier about you not being truthful.
EDIT: that’s a lie!
1. Your engineer never came out to see my washer/dryer which wasn’t extremely old 😂 and apparently works perfectly fine as it was just a fuse (I gave it away and the person who took it messaged me that it was a 5 minute job with no new parts required)
2. In fact, you said that they weren’t any engineers available and asked to phone a local one and send a letter asking the engineer to send a bill to you, I still have this email 🙄
3. If you got it from curries, I would like a warranty card as it should have it if it’s new as you claim it!
4. No one ever spoke to me about further payments and I never said that I won’t be paying, your whole reply is a lie 😂 just proves you’re a fraud.
5. I’m sure my bank will be happy to confirm that I have been with you for a while 🤣 big mistake though!
Don’t bother!
If you read through reviews, the positive comments are all about initial quote/buying process (they are good at selling people their policy).
However, customer service and communication is appalling, had to make a claim back in December, I had to call couple times a week just to be told that someone would call me back (noone ever did). Eventually, after a month Of calling them, they have said they will send me a replacement (much cheaper than my washer/dryer because apparently they dont care about the value Of your appliances when choosing a replacement). Then, again no communication, after couple weeks of asking them when will it be delivered (them just saying someone will call me back with the date - again no one did), they showed on my doorstep with a box, when I was self isolating and couldn’t let anyone in (i was told to self isolate by test and trace and would make them aware of this if they told me someone was coming), therefore they just left me with it. At first, it was working fine. That was on 20th Jan, 7 WEEKS from initial claim.
Yesterday it broke down (3 weeks of use). I called them, just to be told they will not provide a warranty on this obviously faulty product and I just need to look for a local repair company. Apparently, my dd was returned in January, meaning this a new policy now and I can’t make a new claim on it either. Noone even bothered to contact me, which makes me think that this was done on purpose. Delivered me a damaged to good and made sure I cannot make a claim on it. AWFUL COMPANY! AVOID! I’ve been now left with no washing machine a week before my son’s admission to hospital, I don’t even have time to sort one 😩

Excellent customer service👏🏽, Nathan was great at explaining everything so I got 100% clarity. He was helpful and He made me feel really comfortable during the purchase of my multi appliance insurance. I got exactly what I wanted and at a very good rate. I would highly recommend.

The customer service officer Anthony made me comfortable during his time spent while explaining his product to me. Quite impressive performance. I like the way he explained pros and cons. Hope he continues, the same way with others.

Have tried to contact them several times. Told them i cannot answer the phone during the day as i drive and am not allowed to use hands free so i dont use the phone. 2 emails have been ignored and now they have given up on me. Not happy, disgusted actually.

Hi
It has been three weeks I am expecting someone from the company to call me with regards my TV insurance, I sent three email and received their response that someone will call me but it hasn’t happened yet.
I don’t know how long I will have to wait for?
Could you please insure that you call customers after call back is requested!

Disappointed!