Pronto Accident Repair Centre - Boston Reviews 14

Dropped car off on 7th may got given 2 weeks timescale picked car up on 17th may very quick service.

Avoid this garage at all costs! Had our vehicle for over 12 weeks which all consisted of lies saying different days, weeks and times to collect from multiple staff (all of which having not clue) after repairing it (which is a joke in itself). Then fast forward to collect the car after the 12 weeks to then hear a rattle in the engine which the garage staff stated it was a loose piece of plastic and then told me to be on my way. Then to be driving home and the rattle/ judder to start again and the engine to then cut out and breakdown on a main roundabout and the engine to then not start again at all and making a foul smell putting me and other road users in great danger. Not even sure how this garage is allowed to operate!

This company is absolutely pathetic, if you choose these to repair your car be prepared for a long wait, no matter how many times you call them you’ll be wasting your breath, what a load of clowns

Shocking! My insurer assigned this ARC back in June, they have so far cancelled my booking for my repair 5 times!!! That's 5 times I've made alternative arrangements for them to come and collect the car and almost 4 months of driving my car around damaged. Lost all faith in the company! Avoid!!

My car was involved in a collision and needed a front end rebuild, largely cosmetic. While the car was in the centre I asked for additional work by way of a bumper respray.
The negatives were that the car was with them for a very long time from November to January. Parts issues were cited but having gone to HONDA and spoke to them the parts, in their opinion would have been available. I make no judgement on this information. The car had a dent in the wing upon going in to the body shop which I had expected to get repaired under the insurance. when the car was eventually returned it had stock bumper replacement and not the AERO pack which the vehicle had originally. The dent in the wing had not been fixed. I was not happy with this. I went through my insurance company and their engineer/assessor liaised with Pronto and two weeks later the car was in for the remedial work, which took a further week.
On the positive side. The front office staff were as helpful as the could be under the circumstances. The Bumper respray looks really good (But was expensive) and the dent cannot be seen now. The work was of a good standard but just took a long time to get resolved. Personally, I would look elsewhere first but would use them again at a push.

Having had my new Hyundai repaired at their Boston branch I can fully recommend Pronto. Becky was so helpful and friendly and the repair was done perfectly. Good experience all through the process.

Just picked my car up! So so impressed. Keep trying to see where the dent was, impossible to see. Repair work amazing, and lovely clean car - looking like new. Well done guys - and THANKS!!!!

My insurance at the time recommended this company to repair my car after it had been damaged. Firstly it was meant to be going to the Peterborough branch as this is local to me, however it was driven 60 odd miles to Boston without my knowledge and I only knew as I checked the tracking that night. They had no actual reason to why it had been sent there. This was just the start of my nightmare. They NEVER call you to update you on the progress (despite saying they will) and most of the time you do try to call them they either don’t answer or have no idea what stage it’s at. After a few weeks and many calls to them they finally said my car was ready to come back and would be in contact in a couple of days. On the Monday of the following week I called them to find out when and guess what…the lady on the phone had told me the WRONG car details the previous week even after taking my car reg details! My car wasn’t ready!
Another week or so passed and FINALLY this time it was ready.
The car was delivered back to my place of work and the actual doors had been repaired very well and I was initially happy! The car had been valeted and the wheels on the damaged side were so clean I thought it was just the polish (my wheels are matt black) but after looking round the car on the undamaged side of my car and once you noticed you couldn’t un-notice the wheels have been painted GLOSS BLACK and the other side have been left MATT BLACK!!
I immediately called them and eventually got through, although as soon as I said who I was and my issue they seemed like they didn’t want to know and kept passing me from person to person, like it was a game. I even believe they hung up on my on one or more occasions.
Eventually they said they will get the wheels corrected, and even tried to claim it wasn’t their fault as they out source the wheels to a third party. They did sign off the paintwork and wheels on the quality control check sheet though so clearly they don’t actually check anything!!!
They said it could be a week or so before they could collect it again as they had no courtesy cars available so I agreed to wait to hear back…but guess what after a week no calls so I called them again and it didn’t appear they was even trying to get me one.
I will say at this point I had contact with a lady called Rebecca at the Boston branch who was lovely and she was the only person who always did what she said she would and got things moving. If only she had been involved from the start things I’m sure would have been so much better! Rebecca got a car out to me the following week and my car was taken ironically to Pronto in Peterborough where the car should have gone to from day one. She really was the only good thing about this company!
It came back a week later and finally I was happy and had my car back and could end this stressful nightmare.
This Boston branch is unprofessional, unreliable, untrustworthy and I really don’t think they care about customer service at all. Yes the body work was good, but everything else has been a shambles and I wouldn’t put my worst enemy through then so please consider taking your car somewhere else!

The most awful car repair centre. Can never get hold of them, waited 2 months to get booked in, a month to get the job done. Collected to find the refurbished wheel rim was kerbed by the valet company, the replacement tyre was a cheap unknown brand, and best of all, they put the wrong valve in the rim, so my Tyre Pressure system is flashing read not working and the rim/tyre is still dropping pressure overnight. I am struggling to get any response for remedial work, although I am not sure I trust them if they are happy to release an unsafe car. I should have known it would be trouble when I turned up to collect the car, a guy with Audi TT repair was complaining, and a woman with red Civic couldn't start her car as the battery was flat. I had to chase up through the Insurance company, and i am told I have to wait 2 weeks before they will do anything about me driving a car with slow puncture due to their 'repair' work.

Pronto were the approved repair centre chosen by my insurer for accident repairs. I'm not sure why as the service was not up to standard. For a relatively minor front wing repair and restoration it took Pronto 3 weeks initially. On collection the workmanship was unacceptable so I refused to sign off the repair. It took another 10 days and the intervention of my insurers to get the remedial work done. On second collection, I noticed that the paint had not been finished properly with raised spots and small bubbles still visible. This time the paintwork was flatted and polished on the spot as I waited. It would appear that quality control is not a strong point for Pronto. Most annoying was that the quality control checklist had been ticked off completely (including paintwork quality), ready for me to sign. The properly finished work was more than acceptable. Just a shame that Pronto can't get it right first time and in good time.

My car was damaged in December 2021, it is now July 2022 and I am STILL waiting for my car to be repaired! 6 months is a joke, not impressed at all and am sick of waiting. They never ring back with follow ups or bookings.

Excellent service and friendly staff. Kept me informed of the repair progress and made to feel that i mattered. The repai work was exceptional. Thank you Pronto Boston

These guys had my discovery in for repair on rear damage, the paint work was fantastic and came back looking like it was straight out the showroom. Highly recommended company first class service

My car went in for repair after an accident. Took 7 weeks to get the car back I had to keep chasing them as I never received updates as promised. After i recieved my car back i used it for 2 days and it produced an engine fault. I looked under the bonnet to find the coolant expansion tank was not secured air filter was not secured and the intercooler was not secured. Now the car is back with pronto in Boston and once again they have not made any attempts to contact me. Everytime I've gone to the reception just get fed some more lies and made up excuses.