Pronto Accident Repair Centre - Grantham Reviews 6

Back in April person open there door while driving by. Insurance provided me with pronto after two weeks waiting they collected my car from Ilkeston to Grantham. After two weeks the car back. Repaired looked great but it came back with more problems no rear indicator working. Took my car into get serviced and checked the light unit as been broken and cables been trapped where they replace the plastic trim around the wheel. This was 6 weeks ago. Still no reply

Not even worth one star. Stay away. If your insurer wants to send your car here, do not authorise it. Have had car 2 months and done nothing. Now refusing to release car to a different garage. Frequent lies when asked for updates. Between them and repair network, FMG, it’s a complete shambles. No accountability, no customer service, no communication, no initiative, difficult to get in contact with, no urgency, very little professionalism.

Had a car accident back in July, the 21st to be precise. Now due to this pathetically run world, my car was due to be collected TODAY for repair, that is 69(yes I know) days since the accident. Well this morning Pronto from Grantham called me and told me my car will be collected on the 19th October for repair and they will have it for approximately 2 weeks, didn't realise there was so much UNSEEN DAMAGE(LOL), I made impact in a SUV on a Mini, as she decided to turn right in front of my path. 90 days after my accident they will be collecting my car for repair, so for 90 days I have been left without a Motability car, which I need. Yet these same self *ankers want me to pay not only my monthly charge but also an excess for repair. Now awaiting the RAC to come out and do an inspection to give the go ahead for vehicle to be driven until (LOL) PRONTO come and get it.

bunch of tossers could not repair a bike do not use when you complain they blame the war for all the faults do not use just con men

Hopefully going on here I might be able to receive and answer as after a week and sending an email to the head office in Peterborough they don't reply and seemingly only reply on here, so had a small accident in my car as its on the motorbility scheme pronto is the preferred repairer, great its local and just round the corner, the accident was in December 2021, took photos as requested and sent them the pronto, car was booked in for Jan 2022 only for this to be cancelled, rearranged the car again cancelled the car has been cancelled 6 times, it got to July 2022 phone goes pronto say they have the part so at this point I'm not sure if there book of BS excuses had run out or the charity bike ride to collect the part finished, booked in for 10th Aug 2022 car goes in and it's been fixed within a day which was a shock lads drove it back, then after they had gone opened the car to find dirty footprints all over the chairs and floor, not sure if they had a disco in the car or maybe it was the weekly workout club, anyway took photos sent them in email to have no answer, not sure how the footprints where in car when fixing a bumper, now I'm waiting for the excuse that the part had to come from France, try going to Swindons Peugeot distribution centre, please if you answer give me the crap you where waiting for the part to arrive from France. I really wouldn't recommend this company to anyone, the lack of communication is beyond bad.

Pronto had my car to fix after it had been vandalised. I was more than happy with their work, the courtesy car, and the friendliness of the young men that brought courtesy car and brought my car back. Excellent service.