Pronto Insurance Reviews 2,896

I own a 2007 toyota sedan that is paid off. I haven't had any tickets or accidents within the last 5 years and when I purchase insurance, I always pay for it in full at the time of purchase. I purchased a basic policy with Pronto Insurance November of 2024 which cost me $345.88. Yesterday I got a renewal letter saying my policy will expire 5/6/25 and to renew I will need to pay $630.88: $156.70 down payment and 5 monthly installments of $109.78 which each include an installment fee of $15. I called to ask why my insurance went up by $285 since I have a clean driving record, my car is old, fully paid off, and I have the state minimum coverage. I was told Senate Bill 1107 took effect January 2025 so my price has gone up. I asked how much would it be to pay in full up front as I always do to which the representative said the same price. I said it's bad enough that I'm being charges almost double what I paid a few months ago when nothing has changed on my end, but I'm not paying in installments so I shouldn't have to pay installments fees. The representative (who never gave me her name) said everyone has to pay those fees, regardless. I said no, when I pay in full, I don't get charged installments fees. She responded by saying there's nothing she could do. I asked her to remove my card from auto pay and she assured me that it was removed. Today when I called back to confirm my card was removed from autopay, Alejandra said it was still on autopay but that she'd remove it and I could email her to confirm that it was removed. Needles to say, I got insurance with a different company immediately and am paying over $100 less than what Pronto quoted me. I would never recommend doing business with Pronto Insurance.

great prices and fast!

Walked in, they’re was only one person working, with no customers in store i was told customers on the phone come first. I walked up after she was done on the phone, i was never greeted. So we walked out. Lost out on a new customer. Horrible customer service.

Easy to navigate plans on website

good helpful

I was surprised on the price difference I was being charged almost 200 dollars at one of your sellers in town and got it 90 dollars directly from your company saved 100 dollars

Good attitude, good help, fast, understanding
Great customer service

Purchase program is very user friendly.

Amazing service

WORST WEBPAGE, SLOW AND UNRESPONSIVE.

Great customers services great price

Very friendly and welcoming and the customer service was great!
Andres Hernandez was awesome

I had a great experience buying affordable auto insurance. Thank you

Agent was so helpful and professional she went above and beyond to make my experience with pronto less stressful thank u so much for ur help i really appreciate u

The ease of getting a quote and after purchasing it

Website was very easy to navigate. I had a quote within minutes!

Thank you so much Ruby you are amazing . Thank you for going above and beyond you job title and just being a” friend “ with great customer service ethic . Making me feel welcomed and very easy to talk to and finding me a perfect quote to help me with my car insurance.

It was great

Great! Extremely satisfied with service