Rebecca took care of my insurance policy and was very polite and kind throughout the process. She answered all of my questions and worked hard to find the best quote for me. I truly appreciated her pr... See more
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I was helped by a lovely woman named Kassandra she had a lovely personality & gave me a great quote! Definitely recommending my people to her !
Blanca took care of my policy today, I appreciate her , she was patient, and did everything with the perfect attitude. t
Bianca from the Oroville Branch has excellent customer service and helped me with my insurance. Thank you Bianca!
Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Financial Consultant
- Home Insurance Agency
- Renter's Insurance Agency
Information provided by various external sources
Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.
Contact info
P.O. Drawer 3267, 78523-3267, Brownsville, United States
- prontoinsurance.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Nice website but kind of slow.
Nice website but kind of slow.
Also, Kept showing me people and vehicles that haven't been at my house for the 17 years I've lived here and not possible to erase them.
Other than that I liked the experience
January 31, 2025
Horrible experience!!!!
Horrible experience!!!!! Still trying to get answers!
Jose Salazar and April in underwriting have refused to help!
Took $297 from me and haven’t retuned my email or calls. OR issued my policy .
January 23, 2025
Reply from Pronto Insurance
The payment was reversed by the credit card company. Not Pronto. We are sorry for your experience.
Is the worst company ever
Is the worst company ever, everything is for the company benefit, they truly never care about the service or customer, the lack of comunication is also terrible, they are never transparent or cleare to the customer, worst company ever!!!
January 17, 2025
Unprompted review
Amazing service!
Jesse was very helpful and very polite. He great customer service and he was very welcoming
January 17, 2025
They are a rip-off and do not give the…
They are a rip-off and do not give the specifics on policies. I was told $140 a month and I paid them $300 down thinking that would give me a couple months before needing to make a payment. But nope, they canceled my policy without even giving a heads up before hand.
And where is my refund when I told them I won't continue with them and send my balance back to my card? No response and no refund. They owe me $160.
December 11, 2024
Unprompted review
Blanca helped me get insurance
Blanca helped me get insurance. She was amazing. Very friendly and very patient. I definitely recommend you guys go to her.
November 27, 2024
Unprompted review
Sylvia was very helpful in reinstating…
Sylvia was very helpful in reinstating policy & great at multitasking while doing so.
November 26, 2024
Great customer service quick and easy
November 27, 2024
The process after paying was confusing
The process after paying was confusing. I am struggling to get my policy documents.
November 25, 2024
Absolutely fantastic
Very easy to use on the app get insurance immediately good rates you can't find anything better People quit throwing your money away and join Pronto
November 9, 2024
They are very sneaky and take advantage, not professional. con artists
The pronto insurance added a driver without authorization. I called to take the driver off and Pronto was charging me to drop the driver. Why should I have to pay to drop a driver when i did not add. They did not know who added the driver. The premium did not change and they said premium was the same. I asked when will it go up and they said maybe on renewal in December. I said I will drop it then. Following week a got an alert from bank in the negative. Pronto withdrew without authorization $1342.00 I was in the negative. Premium was $512 to $1342. I called and they said underwriting added the driver and i had 10 days to drop or make changes. I did not email me or call or any notification. I even asked the agent and no changes were on my account. The worst insurance. They charge for updating address. I had already updated my address to a po box and it was still not updated. They were charging me to add my po box. address.
October 23, 2024
Unprompted review
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