Propertri Reviews 

4
•
TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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2.6

All reviews

(4)

1 review in the last 12 months

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Rated 1 out of 5 stars

Avoid this company at all costs.

Avoid this company at all costs! They manage a flat at Raphael Heights, which is in a terrible condition.
The photos are extremely misleading and do not reflect the actual condition of the apartment.
We arrived to find a property that was dirty, grubby and completely unhygienic. The floors were filthy, there was hair throughout the apartment, including pubic hair in the bathrooms, the drawers and walls were dirty, and surfaces were covered in grime. We couldn't even walk around barefoot and felt uncomfortable touching anything.
The WiFi also did not work despite following the instructions and repeatedly trying to reset it.
The property was so unacceptable that we checked out early and paid for alternative accommodation ourselves rather than spend another two nights there.
What has been even more disappointing is the complete lack of customer service from Propertri. We raised our concerns immediately, sent numerous messages and emails, provided photographic evidence, and repeatedly asked for updates. Instead of resolving the issue, we were met with delays, excuses that the matter was "being investigated", and are now being completely ignored. We have been left out of pocket for both this booking and replacement accommodation.
If you're considering booking accommodation with Propertri - don’t make the same mistake we did. The condition of the property bore no resemblance to what was advertised, and when things went wrong, the host offered no meaningful support or resolution. I would not recommend to anyone.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Booked through airbnb, they told me a week before that they made a mistake and the accommodation wasn’t available anymore. They offered me a different property but it didn’t have enough bedrooms so I told them I would need to find something else. They refused to cancel on airbnb and told me I could request a refund and they would honour it. However this is breaking airbnbs rules, they are not allowed to ask a guest to request a refund, and if I did airbnb wouldn’t help me find alternative accommodation. If they cancelled (which they should) then airbnb would assist me in finding something new, but they would also get fined. After lots of messages telling them this was their mistake and they need to cancel they just refused, eventually airbnb had to step in and cancelled on their behalf. Avoid booking with them at all costs!

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Unclean and pretty grim

There were no positive highlights of the property I stayed in recently. There were blood stains on bed sheets, covered up on arrival by their free soap. The smoke alarm was covered in a bread bag complete with crumbs. There was visible damp in most of the rooms such that the whole house smelt of damp. The 'garden view' was an overgrown, dirty garden. The sofa was held up by bricks as one of the legs was broken. Two wardrobes both were in such poor condition their backs had almost come off. Most of the rooms the door handles were falling off, one door was completely off. The TV was tilted against the wall as there was no stand. There was no dishwasher tablets or washing up cloth so all the cutlery and dishes were probably not clean for us either. Ants in the downstairs room. I could probably continue this list but this is just from the top of my head. Do not stay, rent, holiday let from this company.

August 19, 2022
Unprompted review

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