Property Master Reviews 129

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Andy was great..good advice..super options and supportive through the purchase process..will definately be using Property Masters again when the morgage deal comes up..genuinely recommended. Note wrot... See more

Rated 5 out of 5 stars

Online Master Broker with human face! Property master delivers outstanding online portal with access to whole of market mortgage products. Their case processing service and support are also of hi... See more

Rated 4 out of 5 stars

Easy to use website. Allows quick and easy comparisons to be made between products. Range of products are wide and varied. Support provided to fill in forms and after forms were filled in was sup... See more

Rated 5 out of 5 stars

Very easy to request quotes online. Excellent communication. Very responsive by email and phone. Our BTL mortgage was quite complicated as it involved my son's property which we jointly own. He is cu... See more

Company details

  1. Mortgage Broker

Written by the company

Property Master is the UK’s first online mortgage broker for buy-to-let landlords. You can pinpoint the best mortgage offers for you, saving hassle, time and money. Apply online through our website. No credit checks until application.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 5 out of 5 stars

Efficient service

Efficient service, kept informed every step of the way, any issues immediately dealt with. Would definitely recommend and use again.

March 15, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service. We remorgaged a rental property though Property Master. Can't fault them -- great initial communications, fast responses to queries, prompt follow-up with the mortgage providers, acted swiftly to overcome minor problems that arose. Would definitely recommend.

February 28, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service....

Initially, I was very disappointed with Property Master, however, Helen the marketing manager, called me personally and explained the situation and it was a very plausible set of circumstances, that led to the misunderstanding. I have updated my review to 5 star, because, even if I don't get anything back from Property Master, the concern the team has shown, indicates what a professional outfit they are and that they take the customers requirements and feedback seriously.

I have been doing this for 20 years, using loads of brokers such as L&C, John Charcoal, etc. but Property Master seems to have it sussed.

February 27, 2018
Unprompted review
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Reply from Property Master

Wow, thank you for this TrustPilot review! I am grateful you gave us the chance to explain and apologise. Thank you for the excellent feedback and again for your patience with us, also agreeing to continue your search with Property Master.

I will now pass your details on to Bob, our adviser, who will be able to assist you further with your search – good luck!

Helen, Marketing Manager

Rated 5 out of 5 stars

5* for ease of business

Great comparison site followed by great service, makes remortgaging easy

February 15, 2018
Unprompted review
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Reply from Property Master

Thank you Carli for your fantastic review and the 5 stars!

Helen, Marketing Manager

Rated 5 out of 5 stars

Efficient and very effective service

Efficient and very effective service, providing continuous communication throughout. Additionally, website clear and concise with immediate access to lender’s rates. A refreshing and welcome change to getting the right mortgage without wasting time.

February 15, 2018
Unprompted review
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Reply from Property Master

Thank you truly Alison for your encouraging words and the fabulous 5 stars which mean a great deal to us!


Helen, Marketing Manager

Rated 5 out of 5 stars

Excellent service couldn't fault them …

Excellent service couldn't fault them from start to finish.
Kept me informed all the way through the re-mortgage. I didnt have to chase them once.
Mortgage offer came in a matter of days, even their solicitor was on the ball.
I will definitely be using them again.

February 1, 2018
Unprompted review
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Reply from Property Master

Thank you Simon for the your high recommendations and your generous 5 star rating on our services! We are especially encouraged by your recent investment through our Seedrs investment round. With this kind of support the team is extremely motivated and we continue to work hard on developing our services further for an even better customer experience.

Helen, Marketing Manager

Rated 5 out of 5 stars

I've re-mortgaged via Property Master …

I've re-mortgaged via Property Master twice and found the website simple to use, especially as it stores your portfolio details for subsequent searches. Search results were comprehensive detailing a range of available re-mortgage options which I hadn't expected to find as one of us is 65! Claire dealt with all the admin and guided us through the procedure answering any questions I had. A great easy to use service for Landlords.

January 26, 2018
Unprompted review
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Reply from Property Master

Thank you Julie for this wonderful review and your 5 star rating. Claire and the team work hard to achieve this high standard of service and we thrive on being able help our customers achieve their goals, whatever the challenges!

Helen, Marketing Manager

Rated 5 out of 5 stars

Great Service!

Really impressive service from start to finish. Special Thank you to Claire who administered my applications, kept me Informed throughout and answered all my queries.
I would certainly recommend the Property master team to all of my Landlord colleagues!

January 23, 2018
Unprompted review
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Reply from Property Master

Thank you Mark for your kind recommendation of our services. This is a wonderful review and we are proud to receive your 5 stars!

Helen, Marketing Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, will definitely use again.

January 19, 2018
Unprompted review
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Reply from Property Master

Thank you Alan for the encouragement and your 5 stars are much appreciated! We look forward to helping you with your next mortgage when the opportunity arise.

Helen, Marketing Manager

Rated 5 out of 5 stars

BTL financing Property Master review

I used Property Master recently (Dec 17) to arrange a remortgage of an existing BTL property. I found the website easy to use and having entered my details the results and service from the PM staff were excellent. Great communication throughout the process and an easy refinancing that will save money. I would recommend Property Master and am indeed in the process of using them again for another refinancing.

January 9, 2018
Unprompted review
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Reply from Property Master

Thank you Alex for this encouraging review and the 5 stars! We look forward to seeing your next application through to completion.

Helen, Marketing Manager

Rated 5 out of 5 stars

Property Master were brilliant

Property Master were brilliant, I wouldn't hesitate to use them again. Their website was straightforward and easy to follow. I could compare different mortgages with true costs over the mortgage term with ease. I clicked thr mortgage I was interested in amd was then contacted by Claire at Property Master.

She was great and guided me through the rest of the application process and kept in touch with the lender to review progress.

Property Master are great, I wouldn't hesitate to use them again. They don't charge a broker fee which is an added bonus.

January 6, 2018
Unprompted review
Rated 5 out of 5 stars

Propertymaster was brilliant during …

Propertymaster was brilliant during every stage of the process and I can just recommend them wholeheartedly. They helped me finding the best deal, answered any questions in time and were quick to response. The solicitors (Breezeplus) my bank selected for the refinancing were more than useless and it was vital that Propertymaster kept chasing them to keep to bank rolling.

January 4, 2018
Unprompted review
Rated 5 out of 5 stars

Property Master Mortgage Help

From day one when I enquired about a mortgage they have been very helpful.
The filling out of the forms was made as easy as possible (something I hate doing) giving me more time to carry on with other things.
I was kept up to date with what was going on and could call them at any time during the day and get helpful advice or assistance.
It didn't take long to get an answer in principle for a mortgage then the decision is up to you without any pressure.
I would recommend Property Master for the ease of applying and getting a mortgage as well as for the helpful members of staff.

December 7, 2017
Unprompted review
Rated 5 out of 5 stars

Great remortgage from Property Master for Buy to let

I have just used Property Master for the first time on a buy to let remortgage and would definitely use them again. We didn't have a straightforward mortgage application but they were extremely helpful and sorted everything out very quickly. They supported us through the entire process until everything was completed. There were no long application telephone calls and their website was very easy to use. Thanks to Claire for all her hard work.

November 8, 2017
Unprompted review
Rated 5 out of 5 stars

Great service - highly recommended

Very easy to request quotes online. Excellent communication. Very responsive by email and phone. Our BTL mortgage was quite complicated as it involved my son's property which we jointly own. He is currently studying for a Masters in the Netherlands which created a few issues but this was dealt with efficiently. We saved over £230/month with a 5 year fixed rate

November 8, 2017
Unprompted review

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