What a great company to deal with. Had a problem with my Whale Boiler with a suspected faulty non return valve. Rang them up and they fitted it next day. Also explained while i was there why the toile... See more
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Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... See more
The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... See more
Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... See more
Company details
Written by the company
For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.
Contact info
Unit B3, Platinum Jubilee Business Park, Hopclover Way, BH24 3FW, Ringwood, United Kingdom
- 0333 0110 488
- info@propexheatsource.co.uk
- propexheatsource.co.uk
4.7
Excellent
167 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service, fast inexpensive delivery, nothing more to add 5*****
April 30, 2025
Great service but only one item…
Great service but only one item delivered out of two. Very quickly rectified.
April 28, 2025
Hs2000 heater problem
I had a problem with my hs2000 heater and ordered a new printed circuit board and after I fitted it the problem was still not resolved. The problem that I had was that the heater would not ignite when I phoned propex i spoke to a member of their staff called David he diagnosed the problem being a omRon sensor. He also explained how to take the heater apart and fit it and is now working perfectly and also he told me to return the printed circuit board and they would refund my money the company was very helpful and professional.
April 25, 2025
Fast service.
April 24, 2025
very helpful on the phone from the…
very helpful on the phone from the original enquiry and the then fast and efficient shipment
March 28, 2025
Replacement Whale controller
From initial email technical question, they were able to identify the part needed to replace the controller to my Whale water heater.
March 27, 2025
Exactly what I needed at great price.
Exactly what I needed at great price.
Quick and courteous.
Just what one wants and appreciates from an on-line supplier.
March 17, 2025
Great service
Great service! Thanks for including the fuse mount and fuse at no extra charge! Appreciated.
March 10, 2025
Very good quick service.
February 14, 2025
Once again incredible pre and post…
Once again incredible pre and post service from the team. Quick delivery of gas cap (above and beyond the service options on website)
Also last year after having lpg tank replaced the after service telephone support was amazing.
A little gem of a find for us and now we will quite happily drive out of our way to use their service.
Amazing !
Nigel and Nicola
February 7, 2025
Great choice of quality components and…
Great choice of quality components and competitive pricing.
February 4, 2025
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