ProQuip Golf Reviews 289

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, highlighting their effectiveness in various weather conditions and overall value. The delivery service is frequently described as swift and efficient, with many appreciating the promptness and careful packaging. People also commend the service for being responsive and helpful. However, some customers experienced issues with order communication and delivery logistics, noting a lack of dispatch notices or difficulties with courier services regarding delivery times. A few people also mentioned that sizing could be generous, and there were occasional concerns about product details like zipper functionality or color accuracy.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the excellent quality of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness of the... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process easy, with quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I waited until I used the top in wet conditions and I’m very impressed. Zero dampness or wet inside the jacket or pockets. Plenty of room to manoeuvre and Velcro waist tighteners if needed. Would hi... See more

Company replied

Rated 5 out of 5 stars

When I initially contacted ProQuip I spoke to Ann and Nikita who were very helpful in checking my order. Jackets, jumpers and windproof top are excellent quality. We wore the jackets at the Scottish... See more

Rated 5 out of 5 stars

Quick response to my query regarding shipping/tracking status. Got to use the product (rain jacket and pants) one day after receiving in a down pour. Kept me warm and dry!

Rated 5 out of 5 stars

Delivered on time after helpful phone call advising colour selected not available and options provided. Wearing experience so far good. Size accurate. Overall a good but alongside good service.... See more

Company replied


Company details

  1. Clothing Supplier

Written by the company

ProQuip is a Scottish golf clothing company, founded in 1981, in North Berwick. The world's leading innovator of lightweight golf weatherwear, ProQuip clothing is designed to withstand the elements, providing protection and comfort to golfers anywhere, in any weather. ProQuip has supplied clothing to 20 Ryder Cup Teams, European and American, since 1983.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Lovely jumper

Love the jumper; soft, not too heavy, warm, windproof and shower proof to boot! My second one of these and highly recommended. Brilliant for playing golf in, especially on chilly days! Very prompt despatch too.

December 21, 2023
Rated 5 out of 5 stars

I received the jacket ahead of…

I received the jacket ahead of schedule. I have worn it three times now in both very chilly weather and in rain. It’s the best jacket I’ve ever owned. I would not hesitate to order additional products in the future. Well done

December 20, 2023
Rated 1 out of 5 stars

Still awaiting refund

The item was too small. There is no exchange mechanism. The site requires that you return the item for a refund and purchase a new item of different size.
The item was returned 24 days ago (receipt confirmed) but I am still awaiting a refund.

December 9, 2023
Rated 5 out of 5 stars

The main reason for my 5* rating was the personal follow up telephone calls from the company in support of my desire to change details within the order.

The telephone call following my online order informed me that the waterproofs I had chosen were no longer available in the navy colour. I changed the colour to light blue. Later I asked over the telephone to change this the black. I was told that the parcel had already been posted but that I could return it on receipt and a black set would be sent out in replacement. Within an hour the company telephoned again to let me know that the parcel had been intercepted and the black suit posted. Wonderful personal surface line this is extremely rare these days.

November 28, 2023
Rated 4 out of 5 stars

My favorite golf sweater.

I bought a proquip sweater 13 years ago at Royal Cinq Port Golf Club on my 60th birthday golf trip. It has always been my favorite. Loved the Proquip logo on the sleeve in white. Also the Cinq Port logo on the chest. CPort never returned my emails about a new one so I went on line to you. Great product but miss your white proquip logo on the neck and arm. The two sweaters I just bought were my Christmas present. Love them.

November 30, 2023
Rated 4 out of 5 stars

THE WEBSITE WAS EASY TO USE…

THE WEBSITE WAS EASY TO USE UNFORTUNATLY MYFIRST PICK WAS OUT OF STOCK HOWEVER I DID FIND AN ALTERNATE ITEM.
MY ONLY PROBLEM WAS DELIVERY I HAD TO PHONE AFTER 8 DAYS TO ASK ABOUT DELIVERY BUT IT CAME QUICKLY AFTER THAT, NOT TOO BOTHERED AS I DID NOT NEED THE ITEM RIGHT AWAY. HAPPY TO ORDER AGAIN

October 13, 2023

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