ProRange Solutions Reviews 

Great services

I bought a Sapphire hand tool from Pro Range Solutions for £507. When it arrived, it had visible scratches that were completely unacceptable on a brand-new product.

Within 10 minutes of delivery, I contacted Pro Range and sent clear photos of the damage. I wasn’t even asking for a refund at that point — I would have been happy with a straight exchange. But after seeing the photos, Pro Range told me in writing that I could return the item and would get a full refund once it had been inspected.

I returned it on that basis.

Once they had the item back, they did a complete U-turn. They claimed it had left their warehouse in perfect condition and deducted £62.38 from my refund for “admin,” restocking and postage — leaving me with £444.62 instead of the full amount I’d been promised in writing.

The staff attitude made this whole experience even worse, and honestly, some of what was said to me still leaves me shocked. In many years working in the carpet cleaning industry, I have never dealt with a supplier this unprofessional.

A staff member named Anne was dismissive and condescending on the phone. When arranging the return, she asked if I still had the original box. I explained I’d thrown it away because it was damaged, and had instead repackaged the item securely in another box (the item had arrived in a standard brown cardboard box in the first place) for its return. Rather than simply accept that, she openly questioned my honesty and said: “Well we’re just supposed to take your word for it are we?” I was stunned. Why on earth would I deliberately make my own return harder? She then claimed they needed the serial number from the original box to process anything, but after going back and forth, booked the return anyway — without ever once mentioning that not having the box would cost me a penny. That “fee” only appeared once the item was already back in their warehouse and my refund had been gutted.

It got worse. After the return, I spoke to another, younger-sounding staff member who actually laughed at me down the phone and said, “Oh the item that wasn’t damaged,” followed by the dismissive, “Well it’s plastic, it’s going to have some scratches.” As if that wasn’t galling enough, she then had the audacity to tell me, “If you wanted to return it you should’ve just said so instead of saying it’s damaged” — completely disregarding the fact that I had reported the damage with clear photographic evidence within minutes of delivery, and had done nothing but follow the exact process Pro Range themselves instructed.

I have kept every email, every photo taken straight after delivery, and recordings of every phone call. This isn’t a case of “he said, she said” — every single word above is backed up by evidence.

I am genuinely appalled that a company operates like this and expects repeat business. If you want a supplier that actually respects its customers, look at somewhere like Amtech UK instead. Based on my experience, avoid Pro Range Solutions entirely — this was, without question, a zero-star experience if that option existed.

Good prices and fast despatch sadly let down by poor DHL service. Informed delivering next day and goods needed to be signed for so arranged to work from home. During the morning emailed me to say delivery cancelled and would be next working day and needed to be signed for. Couldn't blag 2 days working from home so having to drive to Bristol to collect from depot (70 mile round trip) So delivery costs about £16 in total. Not worth it shop elsewhere

Very slow despatch. The item was apparently in stock on the website yet it still took about a week to despatch. Not great when you have a machine out of action.
However when it finally arrived it was as described and well packaged.