Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cofra Thermic Metatarsal Full Safety Wellington Boots. On recommendation from my daughter who has a pair for her work I purchased a pair for my husband. He is delighted and says these are the best wel... See more
The gloves are absolutely wonderful. I first used them when supplied by the local council to wear while doing the annual village spring clean several years ago. That pair are only now showing sign... See more
Brilliant company to purchased from! Easy clear site, well priced and arrive quickly and well packaged! What else could anyone ask for? I have already recommended this company to others and will cer... See more
Company replied
3.9
Great
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered on time
March 14, 2023
Reply from Prosafegroup
Really pleased on delivery partners delivered your item on time Richard! Thanks for the business.
Outstanding customer service
Great prices, quick delivery and when an item was supplied in the wrong size the customer service was great, it’s so refreshing these days as this level of service is sadly lacking in most companies. All resolved in a day. Thanks Paul
March 12, 2023
Reply from Prosafegroup
Thank you for your feedback on this. All orders are important and if we make a mistake we will work hard to resolve!
Still waiting for item to arrive
Absolutely brilliant service. Royal mail lost the item and Prosafe phoned me, they were very apologetic for something that wasn't they're fault and dispatched and item to arrive the following day. Very highly recommend company.
March 6, 2023
Reply from Prosafegroup
Hi Kevin,
Thanks for your feedback and can understand your comments and frustration.
We had two issues with your order, one being the item was temporarily out of stock, and two, when your order was dispatched, Royal Mail lost your parcel. This was highly frustrating and hardly ever happens.
As with any orders in this case, we immediately replaced with a replacement and dispatched out.
Unfortunately once Royal Mail collect items from us they are archived as completed and were not aware you had not received your delivery.
Royal Mail are normally extremely reliable with deliveries however on this occasion you were let down.
Thank you for your honest feedback and will work to resolve these issues in the future.
Delivery / dispatch times was far too…
Delivery / dispatch times was far too long. I didn’t receive my order for more than 2 weeks
March 13, 2023
Reply from Prosafegroup
Hi Jason,
Thanks for your feedback on your order. I can see you order took longer than expected to arrive and for this I apologise.
Our stock is shared between our online and trade teams and on occasion stock is oversold with new stock normally arriving a short time later.
I can see this was longer than normal for your order.
Sorry for the delay.
Brilliant company to purchased from
Brilliant company to purchased from! Easy clear site, well priced and arrive quickly and well packaged! What else could anyone ask for?
I have already recommended this company to others and will certainly be using them again!
Well done nice to see a company who actually provide a service these day, you are few and far between!!
March 1, 2023
Reply from Prosafegroup
Denise,
Thank you so much for your kind words. We try our best to make ordering from us as easy as possible.
Thanks again!
Great excellent service
February 10, 2023
Reply from Prosafegroup
Thanks Sam for the feedback. You had a large order with multiple items to pick and dispatch and I am glad we were able to supply!
Great quality & value for money
Great quality, good value for money. Quick delivery. Highly recommend
February 2, 2023
Reply from Prosafegroup
Thanks Matthew for your feedback. Hope you enjoyed the gloves. Let me know if you need any more!
Ow ma god it is soo nice to have…
Ow ma god it is soo nice to have Wellies that keeps you feet warm, they are soo comfortable, great boots, would recommend anyone to buy these.
January 24, 2023
Brilliant
Brilliant! Great prices and delivery. Would not hesitate to purchase from this company again and will be highly recommending them to friends etc.
January 18, 2023
Great service good quality product
January 17, 2023
Got some wellie came damage but at…
Got some wellie came damage but at least promised half of the money back
January 9, 2023
10 out of 10 for service, price and shipping
A great and courteous service, fast shipping and excellent value. Would highly rwcommend
January 6, 2023
DUE TO ROYAL MAIL STRIKE MY PARCEL…
DUE TO ROYAL MAIL STRIKE MY PARCEL NEVER ARRIVED.
RUNG THE SALES TEAM AND SPOKE TO SINEAD WHO IMMEDIATELY DESPATCHED ANOTHER, USING A DIFFERENT DELIVERY COMPANY. NOW RECEIVED AND A VERY HAPPY BUNNY.
MANY THANKS SINEAD HAPPY CHRISTMAS!:)
December 19, 2022
Didn’t recieve my T-shirt yet.
December 5, 2022
Reply from Prosafegroup
Thank you so much for your kind review! We really appreciate the feedback!
Reply from Prosafegroup
Thank you so much, delighted you are happy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.