Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cofra Thermic Metatarsal Full Safety Wellington Boots. On recommendation from my daughter who has a pair for her work I purchased a pair for my husband. He is delighted and says these are the best wel... See more
The gloves are absolutely wonderful. I first used them when supplied by the local council to wear while doing the annual village spring clean several years ago. That pair are only now showing sign... See more
Brilliant company to purchased from! Easy clear site, well priced and arrive quickly and well packaged! What else could anyone ask for? I have already recommended this company to others and will cer... See more
Company replied
3.9
Great
345 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service …
The goods were ordered and delivered on time in spite of Postal strike.
November 8, 2022
Reply from Prosafegroup
We are delighted that products were received on time despite of the strikes, glad you are happy with purchase and we hope to deliver to you again. Many thanks.
Reply from Prosafegroup
Thank you for your review - very kind to take the time to do so
Very quick service
Very quick service, even after adding post and packaging for 4pairs of gloves a lot cheaper than amazon or garden centres
October 5, 2022
Reply from Prosafegroup
Thank you! We work hard to make sure that we are competitively priced and provide a good service
Fleeces
Ordered 2 men's fleeces,items arrived within day's. Good quality and nice fit.
October 12, 2022
Reply from Prosafegroup
Thank you for feedback! We look forward for any future orders
If Royal mail wasn't the courier I…
If Royal mail wasn't the courier I would of had my parcel delivered in the time that it was shown on website 48 hour service 7 days late.
September 28, 2022
Reply from Prosafegroup
We do offer apologies for a delivery service that was unfortunately out of our control - we understand from purchase this must have been frustrating and we do hope that hasn't discouraged you from buying from us again
Perfect transaction
Easy to use website, prompt despatch, excellent garment. Perfect transaction.
September 30, 2022
Reply from Prosafegroup
Fantastic! Glad you are enjoying your garment and we hope that you will come to us for any further purchases.
Good service
September 29, 2022
Have tried various other earplugs, yes, loads more …
Have tried various other earplugs (because of husbands snoring!!!!) these are the only ones that have worked for me, I’m on my 3rd box!!!!!
September 2, 2022
Great service
August 14, 2022
Excellent service *****
August 5, 2022
Good value for money but poor delivery
Good value for money and prompt despatch by the vendor. Sadly, let down badly by the Post Office. No less than three revised delivery dates/times given before the goods were eventually delivered.
August 2, 2022
Great product fast delivery
August 1, 2022
Very prompt delivery and kept informed…
Very prompt delivery and kept informed throughout.
July 31, 2022
Helpful Customer Services
There were supply and delay issues with my order of a hoody, but Customer Services at Prosafe Direct were very helpful and generous in refunding and replacing a delayed and then unfortunately, damaged item. They replied quickly by phone and email and were sympathetic to my cause of wanting to get the hoody in time for my son's birthday.
July 19, 2022
very fast service
July 5, 2022
First class service
June 27, 2022
Reply from Prosafegroup
Thank you so much Stephen for your feedback, much appreciated!
I am trying to return this item as it…
I am trying to return this item as it is far too big for me, but no response to my email yet! Too long and too wide in the shoulders!
June 27, 2022
Reply from Prosafegroup
Hi Colin, Thank you for your feedback however your email was only sent to us yesterday evening and was responded to you at 8.30am this morning.
Retuning an item is a very simple process and is found in the returns page on our website, however in the email sent to you this morning we have outlined how where to return your item to.
Hope this information helps
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.