Prosper Reviews 428

Prosper is just what I needed for a proper overview of the market.

Awesome Wealth App and Great Fees!!

Their customer service rely on AI so heavily that I wish you good luck reaching an actual human beings there, if you have a problem.
24 hours after sending the money from my bank I didn't see the money received on the Prosper app. I contacted Prosper and kept receiving AI generated generic answers that didn't answer where my money was. It took 3 hours of chasing for them to actually have a human being looking into it.
So if you consider opening an account with them, think about it: If you have any issue, let's say you open your Prosper App and your money is gone, vanished, or any other serious issue, will you be fine waiting around for 3 hours while panicking until they finally send someone to look into it ?
That is what happen when a bank invest so heavily in AI and so little in actual human beings. The quality of customer service goes down.
I will personally invest my money elsewhere based on that first hand experience.

No problems so far. Would prefer human support instead of AI but it did work at least. Great not having to prove who you are every time you open a new account. All very easy and intuitive.

I'm a big fan of the app, visually and performance is top notch. The documents are a bit odd, probably due to the bondsmith system used in the background. It does have a wide range of funds with offers, ideal for low cost investing.

The only caveat I have is that the whole marketing approach was around being fee-free. They have mentioned a few times in the app that this was going to change if I didn't top up more money by x date. Not sure when fee's will come, but hopefully it doesn't make it more expensive than trading 212.

Incompetent.

I've had a savings account with them for 6 months. Logged on today, and it's completely gone along with my money, with no customer service available. I've reinstalled the app, still nothing. Never had anything like this happen with any other savings account

Couldn't be easier for those who wish to use a comprehensive yet simple, informative and clear, financial app. The way to go, for sure. 🙃

Had excellent returns using proper and a retaining more of the funds thanks go their Low or no fees. Found them very responsive and helpful with my SIP and directors pension. Highly recommended

The prosper team were incredible at helping me out. Desi in particular- hi F it recommend

I’ve had an excellent experience with Prosper. Their investment platform is easy to use, offers great rates and has no fees, which makes it a very attractive option.

I initially had a query about a promotional offer, and the customer service team handled it exceptionally professional, fair and genuinely focused on doing the right thing for the customer. They resolved my issue quickly and with great care.

I’m really pleased with the service and the transparency Prosper provides. Highly recommend them as a trustworthy and customer-focused investment platform

I’ve found the whole process of opening accounts on the platform really easy. Any questions I’ve raised through the app have been answered promptly and comprehensively. I’ve just had 2 term deposits mature and the process of extracting the funds was simple. The “bonus” element arrived within 7 days of maturity too . Rates are really competitive, and the fact the bonus element is non taxable is a major positive

I have moved one of my SIPP's to Prosper, it went very well and quickly sent from Freetrade. It is the cheapest provider, the app is very basic but that also means easy to use. I am looking at moving my current work pension over but currently they do not offer any auto investing option which in my option is a basic option for a active SIPP. Its great for transfering all old pensons into, but currently cannot be used for your active pension. ( if you are self employeed or your work offers to pay into your personal pension) As you have to manually action the fund / ETF purchase very month.

The whole experience was refreshingly simple with easy to follow instructions and good responses. There is an excellent range of products and very competitive rates.

I’ve been really impressed with Prosper and what they stand for. Their fee-free approach and transparent structure make a refreshing change from the usual high-cost investment platforms. I currently hold savings products with them and have found the process simple and well-designed, with clear information and good customer support whenever I’ve needed it.

Over time, I’m planning to move my SIPP and ISAs to Prosper too, as I can see real value in consolidating everything under one low-cost platform that puts customers first. I’ve already recommended Prosper to friends and family because I genuinely believe in their mission to make investing more accessible and affordable.

It’s great to see a company in the finance space that focuses on fairness, simplicity, and long-term customer benefit rather than hidden charges.

I’ve used Prosper for just over a year now after I saw some of their accounts mentioned on Money Savings Expert.
Initially, setting up accounts was a tiny bit clunky / laborious but this has improved hugely and the process is much more streamlined & efficient.
Whenever I have needed assistance, prompt & courteous help has always been available.
The interest rates are consistently some of the best available & the app works very well.
If I had one request, it would be the ability to provide maturity options a week or so in advance. Some other providers offer this & I find it very helpful.

So easy and convenient to use Prosper to manage my savings. No longer have to find the best deals and open new accounts and transferring money between my accounts is so safe and efficient

Good support from the customer service team when I needed help with account, super quick response and resolution. The app is great and super easy to compare all the different accounts, I have been using prosper for 1.5 years for saving and index fund investments with no issues.

I've been using Prosper for my investments and it's been really good. I'm currently in their US index fund and the BlackRock MyMap 6 fund which I rate highly as it reinvests on your behalf.

The main advantage is zero platform fees, which saves a significant amount compared to other platforms over time. You only pay the fund management costs.
The app is straightforward and functional - easy to set up regular contributions and monitor performance.

The BlackRock MyMap 6 provides decent diversification at a moderate risk level, whilst the US index fund gives solid market exposure. Overall it's a cost-effective option if you're looking for simple, long-term investing without unnecessary complexity.

Best platform I've come across if fees are a priority for you.

I have used a number of companies for investments and to be honest they are firstly very complicated and secondly charge a fair amount. Prosper is simple to use, the options are wide and disperse and the fees are very reasonable. In the 2 years I have had one investment account I have seen over 20% growth. Cannot fault these guys one bit.