Prosper Reviews 428

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up accounts and transferring funds. Many appreciate the app's simplicity and intuitive design, making it straightforward to manage investments and savings. The competitive pricing, including low or zero fees, and the good interest rates on various products like ISAs, are frequently mentioned as significant advantages. Conversely, some people were dissatisfied with the onboarding process, finding it clunky or experiencing issues with verification. A few other people also felt that the app could be improved, specifically regarding real-time interest accrual display and the responsiveness of customer service through the app.

What people talk about most

User experience

Customers generally express satisfaction with the user experience, highlighting the app's ease of use, clear... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use, clean design, and straightforward... See more

Price

Customers consistently express satisfaction with the pricing, highlighting the great fee structure and... See more

Value for money

Users describe positive interactions with value for money, highlighting the platform's low or zero fees for... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the wide range of products, including... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Straightforward process in opening an ISA account and good interest rate (although it did drop from 4.7% to 4.6% overnight, unannounced and without explanation. My only suggestion for improvement woul... See more

Company replied

Rated 5 out of 5 stars

Being someone who easily gets stressed out when in comes to finance, I love the fact that prosper send emails which give a little advice & options on the best way to save, giving choices of long ter... See more

Company replied

Rated 5 out of 5 stars

Self and partner opened Cash ISA’s last week. Process was quite straightforward, had to confirm identity with passport/driving licence and selfie. No issues. Confirmation came through within 24hours a... See more

Company replied

Rated 5 out of 5 stars

5* for the rate 4* for the experience. Personally the whole transfer into wallet and then into ISA felt clunky and I assume this will be the same with withdrawals. Onboarding had an issue tryi... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service

Written by the company

Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges. And we keep them low. With Prosper’s flexible Stocks and Shares ISA, you get: No platform or transfer fees Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more) Real human support when you need it Our pensions (Self Invested Pension Plans) are also free to open and free to fund. We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper. We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible. Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface. Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value. Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.

More for you

Written by the company

Maximise your potential wealth
We are committed to keeping more of our members' money for them and making the most growth we can in the time that they save and invest with Prosper. We are a generous business in a very greedy category.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really good customer support.

Really good customer support.
Great start up that continues to increase their offerings. So glad I joined.

December 1, 2025
Unprompted review
Prosper logo

Reply from Prosper

Thank you so much for the wonderful review. We're so glad you joined!

Rated 5 out of 5 stars

Best no cost investment platform

Best no cost investment platform
Meant for wealth multiplication
Best wishes for a good growth

January 19, 2026
Unprompted review
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Reply from Prosper

What a fantastic review! 'Meant for wealth multiplication' perfectly captures our mission here at Prosper. Thank you, Al!

Rated 5 out of 5 stars

Excellent app platform particularly for ISAs

I hold an investment ISA with Prosper. The app is reliable and intuitive to use. It offers a wide range of investment options with charges refunded on a large number of EFTs. I have also found it very easy to buy and sell funds which settle quickly.

I have also used them for savings product on some occasions when the interest was boosted making them market leading. Again it has been very easy to manage these products via the and the withdrawal process has been straightforward and swift.

I have been so impressed I am currently in the process of transferring in another cash ISA into my Prosper investment ISA. Thank to the team at Prosper!

January 19, 2026
Unprompted review
Prosper logo

Reply from Prosper

Thank you for the wonderful feedback and for choosing Prosper for your ISAs and savings, Sean! We’re thrilled to hear that our platform’s ease of use and competitive rates have impressed you enough to transfer more of your business to us. Our team is here to ensure that the transfer and your ongoing experience remain excellent. Happy investing!

Rated 5 out of 5 stars

Prosper is great

Prosper is great! I find their app really easy to use, and the choice of funds is just right. The fees are a lot cheaper than the competitors.

January 19, 2026
Unprompted review
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Reply from Prosper

Thank you for the fantastic review, Alex! It’s great to know that our app design, fund range and pricing are all meeting your needs. We appreciate you noticing the difference in our fees compared to others in the market!

Rated 5 out of 5 stars

Easy sign up

I signed up to Prosper and have found it very good so far. I'll update if the situation changes.

January 19, 2026
Unprompted review
Prosper logo

Reply from Prosper

Thank you for your 5-star review!

Rated 5 out of 5 stars

Very happy that eventually I gave…

Very happy that eventually I gave myself the present of a subscription for Prospect. Wish I had done this long back, but there you go, I have it now and can highly recommend.

December 21, 2025
Unprompted review
Prosper logo

Reply from Prosper

Thank you for the wonderful review! We're so happy you decided to treat yourself to a Prosper membership. It’s great to have you on board and to hear that you're already seeing the value in what we do.

Rated 5 out of 5 stars

The Prosper app is excellent

The Prosper app is excellent - clean, intuitive, and very easy to use. It’s incredibly convenient to have a low-cost investment platform and a competitive savings marketplace all in one place. I have now had my account for over a year, and while I was a little apprehensive at first to use a newer entry to market, my confidence in Prosper has only grown as they continually make improvements and add new features. I’m excited to see how the platform develops further.

January 19, 2026
Unprompted review
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Reply from Prosper

Thank you for sharing your journey with us, Richard! We completely understand that choosing a newer platform takes a leap of faith, so it’s incredibly rewarding to hear that your confidence has grown over the past year. We’re committed to keeping that momentum going with more improvements. It’s great to have you with us for the long haul!

Rated 5 out of 5 stars

When ever I have had a query no matter…

When ever I have had a query no matter the subject these were fully responded to even during a weekend period when other providers may have put off responding until the Monday of the following week.

January 19, 2026
Unprompted review
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Reply from Prosper

Thank you so much for the feedback, Michael. We're glad we could help and really appreciate you noticing the extra effort!

Rated 5 out of 5 stars

Easy to use app

Easy to use app, performance seems good. Would recommend

January 19, 2026
Unprompted review
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Reply from Prosper

Making an app that is easy to navigate while delivering solid performance is exactly what we strive for. Thanks for the recommendation, Adrian!

Rated 5 out of 5 stars

Love it!

Easiest platform to save and invest on. The pre made investment from Prosper means I can grow my money without even worrying.

January 19, 2026
Unprompted review
Prosper logo

Reply from Prosper

Thank you for the kind words, Paul! It’s great to know our investment options are helping you grow your wealth without the worry.

Rated 5 out of 5 stars

Great low cost platform for saving &…

Great low cost platform for saving & investing. The refunded fees
on the low-cost index funds are a great value way for new investors to get started with ISAs & SIPPs.

January 19, 2026
Unprompted review
Prosper logo

Reply from Prosper

We’re delighted you’re enjoying the platform, Benjamin. Thank you for the support!

Rated 5 out of 5 stars

Very impressed

Super easy to transfer and use (not always the case) and with such low fees and a great selection of of funds

January 16, 2026
Unprompted review
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Reply from Prosper

Glad to hear you’re impressed, Peter! Making transfers 'super easy' is a top priority for us, as is keeping our fees low. Thank you for sharing your experience and for choosing us for your investments.

Rated 5 out of 5 stars

Quick and Easy

Very simple, quick and easy to use app. Great savings rates.

January 19, 2026
Unprompted review
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Reply from Prosper

Exactly what we aim for. Thanks so much for the review and for being part of the Prosper community!

Rated 5 out of 5 stars

Fee free investing on lots of selected…

Fee free investing on lots of selected funds. What's not to love!?!

January 19, 2026
Unprompted review
Prosper logo

Reply from Prosper

We couldn’t agree more, Anthony! We’re delighted that you’re enjoying our fee-free fund selection. Thanks for the 5-star review!

Rated 5 out of 5 stars

Fantastic App and Product Offering

I've found the whole experience using prosper very positive. The app is easy to use and the products seem be be quite varied and suitable for my needs. Looking forward to further development and offerings.

January 19, 2026
Unprompted review
Prosper logo

Reply from Prosper

Thanks for the kind words, Thomas! It’s great to know you’ve had such a positive experience with Prosper so far. We're working hard on new features and products, and we can’t wait for you to see them!

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