Brilliant service. I highly recommend this up and coming business to anyone and everyone. I will 100% be buying again throughout the next seasons for all sorts of different attire to suit holiday weat... See more
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I bought from this company and saw the trust pilot reviews after and was skeptical but it came here in 3 days (1 day after it said it would which I don’t care about) it came perfect and in the correct... See more
Company replied
Won’t purchase from company again. Paid for my item on weekend and paid £4.99 delivery as it says Express Delivery (1-2 w/days) it is now Wednesday evening and they have not even dispatched the item,... See more
Company replied
So far not having a good experience, ordered two sets for my son’s birthday equating to £80, paid £4.99 for express delivery and so far nothing a week later, emailed twice and sent messages on instagr... See more
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Company details
Written by the company
ProSportsUK is a trusted online retailer specializing in high-quality sportswear and footwear for all ages. Based in Lancashire, we proudly serve over 5,000 happy customers, offering top brands like Nike and Adidas at unbeatable prices. From tracksuits and trainers to winter coats and sports accessories, we deliver premium products with fast, reliable shipping and exceptional customer service. Our hardworking team ensures that every order is handled with care, aiming to meet the needs of athletes, fitness enthusiasts, and everyday customers alike. Experience the perfect blend of style, comfort, and value at ProsportsUK.co.uk.
Contact info
United Kingdom
- contact@pro-sports-uk.com
- prosportsuk.co.uk
3.1
Average
20 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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sports wearThespor purchase was easy and the product…
The purchase was easy and the product was excellent plus delivered fast
November 29, 2024
Reply from PROSPORTSUK.LTD
Hi Glen,
Thank you so much for your kind words! We're thrilled to hear that your purchase was smooth, the product met your expectations, and it arrived quickly.
Your feedback means the world to us and motivates us to keep delivering the best experience possible. If there's anything else you need, don’t hesitate to reach out.
Looking forward to serving you again soon!
Awful company!
Awful company!! Purchased two sets for my son. One of the sets I was sent to t shirts instead of shorts and t shirt. After weeks of emailing I had to send the t shirt back, was refunded the postal charge and then waited a further 2 weeks to receive the shorts. This was after repeatedly sending emails to chase. I received the shorts and they were the wrong size!!!! Completely incompetent, been sending emails since to chase the refund they agreed. I receive an email asking me to check my bank statement, not sure how many times I need to check and email confirming I haven’t received my refund! Quick to take your money but then go very quiet when they owe you money.
Two months on from my original order, have a set that’s now not a set as missing the shorts and still no refund…..
Do not order from this company
May 4, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Nicola,
We sincerely apologize for the issues you faced with your order and the delays in resolving them. We understand how frustrating this must have been and deeply regret falling short of your expectations.
Since your experience, we’ve made significant improvements to our customer service processes to ensure faster resolutions and better communication.
Thank you for your feedback—it helps us grow.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Terrible ….
I’m currently going through the bank to get a refund. Ordered an item. Delivery was express and was due in 1-2 days. Several emails with no replies chasing item. Then email from company to say couldn’t send as out of stock, but at the point of sale of the 2 days following the sale when item should have been sent no email to inform out of stock was sent. I replied and asked for refund and also confirmation of time scale. Radio silence again. Don’t bother - no item - ghosted - and now in process of wasting time and energy showing the bank screen shots of the times I have tried to resolve and awaiting refund !
May 27, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Emma,
We sincerely apologize for the issues you experienced with your order and the frustration caused by the delays and lack of communication. While this case has been resolved, we deeply regret the inconvenience it caused at the time.
Since your experience, we’ve made significant improvements to our processes, including better stock management and quicker, more transparent communication with our customers.
Thank you for your feedback—it’s invaluable in helping us grow and improve. If you’d like to share any further thoughts, feel free to reach out at contact@pro-sports-uk.com.
Sincerely,
Jack
Customer Support Team
ProSportsUK
These guys always come thought with the…
These guys always come thought with the best clothes and always deliver never had a problem with them , I get 90% of my clothes from pro sport
May 8, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you so much for your amazing feedback! We're thrilled to hear you love our products and service. Your loyalty means the world to us, and we’re proud to be your go-to for 90% of your wardrobe. We look forward to serving you again soon! 😊
Do not use this company customer…
Do not use this company customer service is appalling luckily I paid using PayPal so was able to get my money back
April 18, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Joanne,
We’re truly sorry to hear about your negative experience with our customer service. This is not the standard we aim for, and we regret any frustration caused.
While we understand your concerns, please know we’ve made significant improvements to ensure better communication and quicker resolutions for our customers. Your feedback helps us grow, and we appreciate you bringing this to our attention.
If there’s anything further we can do, please don’t hesitate to contact us at contact@pro-sports-uk.com.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Ordered a junior set and wrong item…
Ordered a junior set and wrong item sent. Now ignoring my emails. Avoid like the plague. Cowboys
April 25, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear George,
We sincerely apologize for the mistake with your order and the lack of timely communication. This is not the experience we want for our customers, and we deeply regret the inconvenience caused.
While this case may be resolved now, please know we’ve taken steps to improve our customer service and order management to prevent issues like this in the future.
If there’s anything further we can do, feel free to contact us at contact@pro-sports-uk.com. Thank you for your feedback—it helps us improve.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Amazing
I bought from this company and saw the trust pilot reviews after and was skeptical but it came here in 3 days (1 day after it said it would which I don’t care about) it came perfect and in the correct size
April 25, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you for sharing your experience! We're glad to hear your order arrived in great condition and the correct size, even if it was slightly delayed. Your trust means a lot to us, and we’re happy we could meet your expectations. We look forward to serving you again! 😊
So far not having a good experience
So far not having a good experience, ordered two sets for my son’s birthday equating to £80, paid £4.99 for express delivery and so far nothing a week later, emailed twice and sent messages on instagram page and no response
April 25, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Jade,
We’re truly sorry for the delay and lack of communication regarding your order. This is certainly not the experience we strive to provide. We understand how important it is to receive items on time, especially for a special occasion, and we deeply regret that we have not met those expectations.
We’re actively working to improve our communication and fulfillment processes, and your feedback is invaluable in that. Please reach out to us directly at contact@pro-sports-uk.com, and we will do everything we can to resolve this as quickly as possible.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Good service
Good service. Sizes were perfect, my son loves it. Would shop here again.
April 12, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you for the positive feedback! We're so glad to hear that your son loves the items and that the sizes were perfect. We truly appreciate your support and look forward to serving you again in the future! 😊
Great communication with the seller
Great communication with the seller, fast delivery! Highly recommend😊
April 7, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and delivery. We appreciate your recommendation and look forward to serving you again soon! 😊
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY, THEY TAKE YOUR MONEY, DON'T SEND GOODS AND IGNORE COMMUNICATION. COMPLETE COP OUT OF A COMPANY. DISGUSTING
April 1, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Kelly,
We are deeply sorry for the negative experience you’ve had and sincerely regret that we didn’t meet your expectations. We take full responsibility for any issues with your order and the lack of communication.
We’re committed to improving our service and resolving issues as quickly as possible. Please contact us directly at contact@pro-sports-uk.com so we can address your concerns and ensure this is resolved to your satisfaction.
Thank you for your feedback—it helps us make necessary improvements.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Dreadful service
Dreadful service
My son bought and paid for a t shirt from this website
Wrong top and size sent
This was returned to them with a promise of correct top and shipping costs refunded
Nearly ten days later and no sign of the top or refund
No answer to emails or instagram messages
DO NOT USE
Any 5 star reviews on here must be friends of the owner
March 23, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Laura,
We are truly sorry to hear about the issues you’ve experienced with your order and the lack of communication. This is far from the experience we want to provide, and we deeply regret the frustration it has caused.
We are actively reviewing this case and are committed to resolving it as quickly as possible. Your feedback is incredibly valuable in helping us improve, and we’re working hard to ensure that similar situations don’t occur in the future.
Please reach out to us at contact@pro-sports-uk.com so we can resolve this matter for you.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Really good service
Really good service. Ordered on the Monday and was here for Wednesday. Any problems with anything they were fast to reply.
March 4, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you for the fantastic feedback! We're so happy to hear that your order arrived quickly and that our team was responsive to any questions. We appreciate your support and look forward to serving you again soon! 😊
Won’t purchase from company again
Won’t purchase from company again. Paid for my item on weekend and paid £4.99 delivery as it says Express Delivery (1-2 w/days) it is now Wednesday evening and they have not even dispatched the item, nor replied to my email chasing it up. It will be bank holiday Friday-Monday so don’t expect it to arrive in time now as it was for this upcoming weekend. I appreciate being updated on the status of an order if late/delayed but when no contact is made at all it is just unprofessional.l
March 27, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Ryan,
We are truly sorry for the inconvenience you experienced with your order. While this case has been resolved, we deeply regret the frustration caused by the delay and lack of communication at the time.
Since then, we’ve made improvements to our processes to ensure better communication and faster delivery times. We appreciate your feedback and will continue to work on providing a better experience for all our customers.
If you have any further concerns or need assistance, please don’t hesitate to reach out.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Trying to arrange a refund for over 2…
Trying to arrange a refund for over 2 weeks.
Non -responsive.
February 26, 2024
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Emily,
We sincerely apologize for the delay in processing your refund and the lack of response. This is not the level of service we strive to provide, and we understand your frustration.
We are actively working to improve our response times and ensure faster resolutions for all customer inquiries. Please contact us directly at contact@pro-sports-uk.com, and we will prioritize your case to ensure it is resolved as quickly as possible.
Thank you for your patience, and we deeply regret the inconvenience caused.
Sincerely,
Jack
Customer Support Team
ProSportsUK
£160 DOWN
Ordered trainers and sent back because they were to small and after 6 weeks and multiple emails, phone calls and text messages and being told “I’ll look into it “
I’m still no closer to a refund or the trainers back.. £160 down!! DO NOT ORDER FROM THIS WEBSITE.. you’ll be ignored and will loose your money!! Terrible customer service
December 21, 2023
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Lloyd,
We are deeply sorry for the experience you've had, and we understand the frustration of not receiving the refund or the trainers in a timely manner. This is not the level of service we expect from our team, and we sincerely apologize for the delays and lack of communication.
Although this issue should have been resolved much sooner, please contact us directly at contact@pro-sports-uk.com so we can address your case immediately and ensure it is fully resolved.
We are committed to improving our service and communication moving forward, and your feedback is vital in helping us do so.
Sincerely,
Jack
Customer Support Team
ProSportsUK
HIGHLY RECOMMEND
Brilliant service. I highly recommend this up and coming business to anyone and everyone. I will 100% be buying again throughout the next seasons for all sorts of different attire to suit holiday weather as well as winter time.
December 5, 2023
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you so much for your amazing feedback! We're thrilled to hear you had a great experience and appreciate your support. We look forward to serving you again and helping with all your seasonal attire needs! 😊
Sent the wrong size
Sent the wrong size, awful communication to try and return. Gave up in the end and opened a credit card dispute.
September 11, 2023
Unprompted review
Reply from PROSPORTSUK.LTD
Dear Andrew,
We're sorry to hear about the issues you encountered. We understand the frustration and will take your feedback into account as we continue to improve our processes. If you’d like to discuss your case further, feel free to reach out at contact@pro-sports-uk.com.
Sincerely,
Jack
Customer Support Team
ProSportsUK
Excellent service would highly recommend for your sportswear / Nike wear
Excellent service would highly recommend
August 16, 2023
Unprompted review
Reply from PROSPORTSUK.LTD
Thank you for the great feedback! We're so glad to hear you had a positive experience. We appreciate your recommendation and look forward to serving you again soon! 😊
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