Kelsey Phillips Reviews 

69
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As first time buyers, Kelsey provided excellent mortgage advice and support for our recent purchase. She is extremely knowledgable, professional and took the time to explain everything in detail... See more

Company replied

Rated 5 out of 5 stars

Kelsey was very knowledgeable and informative when it came to discussing our recent buy to let mortgage. She was friendly and answered all of our queries in a timely manner. I didn’t have to chase for... See more

Company replied

Rated 5 out of 5 stars

It was extremely important for us to move swiftly for our recent house purchase and Kelsey’s role in that process was pivotal. She was friendly, efficient and very informative. She was very well vers... See more

Company replied

Rated 4 out of 5 stars

Very happy with the service I received from a lovely chap all the my concerns were acknowledged, validated and we spoke through everything and it much easier to make decisions with a clear picture.

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker
  4. Real Estate Consultant

Written by the company

Now trading under Arose Finance. As one of the UK’s leading mortgage advisors, we promise to find exactly the right mortgage for you from the thousands the market has to offer. Expert Mortgage & Protection brokerage based in Essex, servicing the whole of the United Kingdom. We donate a portion of our profit for every mortgage application. We offer all your mortgage and protection needs under one roof.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(69)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Advice

Thank you for your help recently Kelsey. Above being a pleasure to interact with, I really felt like the advice you gave was outstanding. Some really thought provoking and interesting concepts we had not thought of before - will definitely be keeping in touch.

October 12, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Please do keep in touch! Delighted to have worked together recently Paul - thank you very much for your kind words.

I look forward to touching base in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

Excellent recent experience with…

Excellent recent experience with Kelsey; we changed our minds a few times and found she was very adaptable (nothing was too much trouble)! Very efficient process and she was very well informed on all of latest market updates. (Which have been plentiful).
We will not hesitate to use her going forward !!!!

November 3, 2023
Unprompted review
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Paul,

Absolutely delighted we could arrive at such a great outcome for you both. It was a pleasure to work together and very much looking forward to speaking again in the near future.

Thanks also for taking the time to write this review.

Kind regards,
Kelsey

Rated 5 out of 5 stars

Exceeded our expectations

We were recommended to speak with Kelsey by a family friend and decided to reach out. After reading some of her online reviews, we expected she would provide a good service - but her mortgage advice exceeded our expectations! She was highly communicative, extremely efficient and we felt she fully captured our financial objectives; in the end we were able to capture a fantastic mortgage rate and every interaction was delightful. Many thanks

October 25, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Kurt,

Thank you for your ever so kind words.

It was a pleasure to work with you and I am delighted we could arrive at such a great outcome.

Hope to speak again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

An Investment Professional

Kelsey’s background in financial markets is apparent in the advice she gives; beyond what I’ve seen before - she provided some really useful insights into the mortgage market and what underpins it. We were very happy with the mortgage product she sourced for us, but Kelsey went beyond the standard role of a mortgage adviser to really ensure we understood the rationale behind the decisions we are making. I look forward to working together again in the future

November 3, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Phil,

Thank you for your ever so kind words - it means a lot! Such a pleasure to work with you recently and very much look forward to any future interactions.

Hope to speak soon,
Kelsey

Rated 5 out of 5 stars

Great Financial Advice

Excellent experience recently. Nothing was too much to ask and was very happy with the outcome. Thanks you again

October 23, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Mike,

Thanks for your review.

It was a pleasure to work with you recently and delighted we could arrive at a great outcome!

Look forward to speaking again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

What a great company very good at what…

What a great company very good at what they do I can’t thank them enough for getting me my dream house

November 1, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Thank you very much for your kind words Luke!

Fantastic to work with you recently and I look forward to speaking again in the not so distant future.

Speak then,
Kelsey

Rated 5 out of 5 stars

1st Class Financial Advice

Kelsey’s financial background elevates the type of advice she is able to give you. I really felt like she was treating my portfolio as if it were her own, taking time to fully grapple with the fullness of my financial objectives. Ultimately, I felt she really cares about our longer term financial well-being, not just finding us a mortgage. Thanks again

November 1, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Tom,

Delighted to worked together recently; every interaction was a pleasure and very happy we could arrive at such a great, well-reasoned outcome.

Hope to speak agian in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

Trustworthy & transparent

From our first call, Kelsey could not have been more transparent about product details, fees and potential risks involved with the mortgage product. She was always contactable and we really felt she understood our goals when she presented back mortgage solutions to us. Overall communication from start to finish was excellent, thanks again!

October 20, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Tony,

Thank you for your kind words. It was fantastic to work with you both and delighted we could arrive at such a fantastic outcome.

I hope to speak again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

very professional

great service. felt comfortable
very professional would recommend to anyone

November 2, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Thank you very much for your kind words Andy!

It was a pleasure to work together and I look forward to speaking again in the near future.

Kind regards,
Kelsey

Rated 5 out of 5 stars

In safe, competent hands!

Throughout our remortgage process we felt very well supported and informed with Kelsey's advice. It was very apparent she had listened extensively to our requirements and presented fantastic solutions. We would definitely recommend going forward!

September 15, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Yvonne,

Delighted we could arrive at such a great outcome; thank you very much for your kind words.

I look forward to working together again soon!

All the best,
Kelsey

Rated 5 out of 5 stars
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Ivan,

Thank you ever so much for you kind review - really appreciate you taking the time.

Fantastic to work together recently and look forward to touching base in the near future!

Best,
Kelsey

Rated 5 out of 5 stars

Expert advice in a turbulent mortgage market

We are very grateful to Kelsey for he recent advice. During what is obviously a very turbulent mortgage market - she helped simplify our complexities with her outstanding knowledge and expertise. At all times we felt very well informed, comfortable in our decision making and were delighted with the outcome! Thanks again

September 12, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Alan,

Fantastic to work with you recently; thank you very much for your kind words.

I look forward to working together again in the near future.

Many thanks,
Kelsey

Rated 5 out of 5 stars

Excellent mortgage experience

We had a great experience remortgaging with Kelsey recently. She was professional, communicative and very well informed on both the mortgage market and key upcoming regulations. I would highly recommend her to anyone seeking professional mortgage advice.

September 5, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Richard,

Thank you for taking the time to write this review. It was a pleasure to work with you and I look forward to working together again in the future!

Kind regards,
Kelsey

Rated 5 out of 5 stars

Faultless service

In what is undoubtedly a tricky mortgage market to navigate, Kelsey’s service was faultless. During our property purchase, she became a real asset; she was able to share her understanding of the financial landscape, provide insights and very thoughtful advice. Her communication is excellent and we never encountered delays or unnecessary complications; all-in-all we felt very well-informed and confident in our decisions. Thank you again Kelsey!

October 23, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Sarah,

Thank you for your kind words. It was an absolute pleasure to work with you and I am delighted we could arrive at such a great outcome!

I look forward to speaking again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

Better by far, than other brokers we spoke to!

Kelsey has been nothing short of brilliant! She found us the best lender (cheapest mortgage product) for our specific circumstance and was extremely thorough, responsive and efficient during the process. At the start of our interaction, we were speaking with a couple of other mortgagee brokers in comparison - but, by virtue of her outstanding knowledge, communication and efficiency - Kelsey was our first choice! She was very helpful and we will definitely be using her going forward.

October 13, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Mariella,

Thank you so much for your kind words; it was an absolute pleasure to work with you and I am so glad I could be of help!

Very much look forward to working together again in the not so distant future.

Many thanks,
Kelsey

Rated 5 out of 5 stars

Expert, independent and bespoke advice

We will definitely be using Kelsey going forward as we had a fantastic experience working with her recently; She has a really in-depth understanding of the mortgage market and we could feel she was giving us fully independent advice (without steering us towards particular lenders). We felt she really took the time to listen to our financial goals and gave us truly personalised advice with an amazing mortgage rate (actually below the Bank of England’s base rate!). Thank you again!

October 27, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

It was an absolute pleasure to work with you both and delighted we could source such a fantastic solution!

Thank you very much for your kind words and I look forward to speaking again in the near future.

Many thanks,
Kelsey

Rated 5 out of 5 stars

Kelsey was amazing from start to finish…

Kelsey was amazing from start to finish.

Always professional but with a friendly aura which made the whole process actually quite fun.

Would highly recommend.

October 12, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Zach,

Delighted we could arrive at such a great outcome (and have a laugh along the way!). Pleasure to deal with you and look forward to talking again soon.

Best,
Kelsey

Rated 5 out of 5 stars

Perfect first-time buyer experience!

As first time buyers, everything relating to buying a house was new to us (Including the mortgage process). Working with Kelsey we never felt like anything we asked was too much trouble; it’s clear Kelsey really cares about her clients being comfortable and well informed throughout the process aswell as their longer term financial wellbeing. We were very happy with the mortgage outcome she was able to find for us and would highly highly recommend to anyone else going forward!

October 3, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Helen,

Thank you so much for your kind words; it was great to work with you both and I am delighted we could arrive at a great outcome.

Look forward to speaking again soon!

Best,
Kelsey

Rated 5 out of 5 stars

5* Amazing Service

I would recommend Kelsey to anyone without hesitation; she was highly communicative, efficient and knowledgable at every stage throughout our recent remortgage. More than that, we could tell Kelsey genuinely cares about the outcome for us (which we really appreciated). We will definitely be using her going forward!

October 29, 2023
Unprompted review
Kelsey Phillips logo

Reply from Kelsey Phillips

Absolutely fantastic to work with you both Thomas; appreciate your kind words and I look forward to working together again in the near future.

Speak soon,
Kelsey

Rated 5 out of 5 stars

Super efficient and helpful!!

Kelsey was fantastic to work with for my recent house purchase. She took the time to understand my specific circumstance and offered entirely tailored advice (much more than just presenting the cheapest product on the market; you could really tell she genuinely cared for my financial wellbeing. More than that, she made the whole process so efficient I never felt like my time or resources were wasted.

October 16, 2023
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Joyce,

Thank you very much! It was a real pleasure to work with you and I am delighted we could achieve such a great outcome.

Look forward to speaking again soon.

Best,
Kelsey

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look