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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that products arrive quickly and often ahead of schedule. Many people highlight the high quality of the products, finding them robust and effective for their intended use. The ordering process is frequently described as easy and efficient, contributing to a positive overall service experience. However, some customers also noted issues with delivery, mentioning instances where items were lost by the postal company or did not arrive within the promised timeframe, even when expedited shipping was paid for. A few people also reported that products were on back order after their purchase, leading to delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Product

Users describe positive interactions with product. Many customers praise the great quality and competitive... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the easy online ordering process... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the efficiency and friendliness of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the good quality materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say I’m very happy with your Correx floor protection product – it’s exactly what I needed. On top of that, the delivery was incredibly fast – I received it the very next day! Thank... See more

Company replied

Rated 5 out of 5 stars

Great Service. Fast delivery, well packaged, very good price on all the protection materials we ordered, courier driver was very helpful. Will use this company again.

Company replied

Rated 5 out of 5 stars

Great customer service and great product. The first delivery attempt went wrong due to DPD's incompetence, but Protecta Screen's customer service sorted out a replacement order very quickly, and all w... See more

Company replied

Rated 5 out of 5 stars

Contacted for advice, product was advised for job I needed, order and delivery process very smooth arrived on time and product well packaged. Item placed onto carpet went down easily and seems very ro... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Temporary protection materials suppliers in the UK - Supplying a variety of temporary floor and surface protection solutions to the construction industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction from order stage to delivery. Delivery was quick too. Thank you.

February 28, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks very much for leaving a review Russ. We're pleased to hear that you're happy with the delivery service! 🤝

Rated 5 out of 5 stars

Very easy website and ordering very…

Very easy website and ordering very straightforward. Delivered on and in good time.

February 26, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks, we're grateful for your order and supporting our business. We're delighted that you were happy with the service! 🙏

Rated 4 out of 5 stars

Great service

Great service, quick delivery, items was just what we needed

February 21, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for taking the time to leave your kind review Cheryl! ✌️We're delighted to hear that you were happy with everything.

Rated 5 out of 5 stars

purchased tack mats that were exactly…

purchased tack mats that were exactly what we needed on our factory entrance doorway worked really well and have had comments off another factory that asked me to order them some.

February 12, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks Lee, we're grateful for your order and supporting our business. We're delighted that you were happy with the products! 🙏

Rated 5 out of 5 stars

We have had a couple of deliveries now…

We have had a couple of deliveries now and they have landed on time and the materials have been spot on...I will use again.
Sunter Limited

February 19, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for leaving a review from your positive experience John- we're delighted to hear that you're happy with the service and products! 🙌

Rated 5 out of 5 stars

Would definitely recommend

This is a really easy website to use. The service is fantastic, delivery ahead of expected and products are well priced

February 5, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for leaving a review Theresa - it's great to hear that you were happy with the experience! 🤙

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery
Product exactly as described

February 5, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks Ernest, We're delighted you were happy with everything! 👌

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Very happy

February 6, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Hi Lloyd 👋 thanks for leaving your kind review, we hope to see you back soon!

Rated 5 out of 5 stars

Good quality products at a fair price

Good quality products at a fair price. Ordering was easy and delivery was on time. I would definitely use this company again.

February 1, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Great to hear that you're happy with the ordering process and product/s Annamaria! 🤟

Rated 5 out of 5 stars

Great product

Great product, very happy.

February 5, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks very much for leaving a review Chris. We're pleased to hear that you're happy with everything! 🤝

Rated 5 out of 5 stars

Correx Order

Excellent quality product, well priced and fast delivery. Can't ask for more.

February 2, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you very much for your kind review Kathryn, we are pleased to hear you were happy from start to finish. 👍

Rated 5 out of 5 stars

All good.

All good.
Product is as described. It is in use and is performing well.
Delivered the next day, though I only paid for the 3-5 day delivery.

January 23, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for taking the time to leave your kind review Stephen! ✌️We're delighted to hear that you were happy with the service. Hope to see you back soon.

Rated 5 out of 5 stars

Item came when expected

Item came when expected, even though a gale was blowing. The sheets were as required.

January 25, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for your kind review, it's great to hear that you were happy with everything! 👌

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Happy with the service.

January 15, 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

We're delighted to hear that you were happy with everything Carl! 🤝

Rated 5 out of 5 stars

GREAT QUALITY AND PRICE

Website super easy to navigate. Product use description very good. price very competitive. Will definitely continue to use Protecta Screen for all my protection needs during my current renovation.

September 15, 2023
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Great to hear from you, thanks for taking the time to leave your kind review! ✌️We hope to see you back soon.

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