Proton Mail Reviews 1,694

Paid long time account disabled for unstated reason. Very frustrating dealing with automatic responses to try to “reinstate”.
Consumer account, paid, email & vpn.

Absolutely do not use the proton email app as it has locked all saved email data.

Terrible customer service regarding this issue.

the email works great but the passwords don't save! I have them saved on a piece of paper with the exact password and it says I cant login.

Suddenly mine domein is gone.
Cant log in (username not exist) can,t create(username in use.
So losing all my mail.
Need to id every where to change my email.
Lost all my data.
So private you can,t even get to your own data.

Absolutely shocking service. It is supposed to be secure. I have had my account accessed, my password, recovery phrase and recovery email address CHANGED to an address is not mine, and all I ever receive back is one generic response after another advising me to take steps I CANNOT take and have email I need to access for a court case. Shocking. This has to be the least secure AND the least recoverable email address. It fails on BOTH counts

I moved to a paid "unlimited" account for greater security and as a paid user I am disappointed to date. I had issues with 2FA and when I reached out to a Customer representatives they take 2/3 days to respond. They suggested the synching of my computer/phone could be at fault (not that you can change the the clocks on them) as I was using the Proton authenticator app, yet the delay in changing time was 4 seconds between them. No solution offered. Using the Pass function on my computer asks me to re-set my preferred theme every morning I log in. You don't expect these issues when using a paid service. After taking 2/3 days to respond, they then send an automated message after 48hrs to see that they have answered your query! Really poor PR. No personal response and they chase you for a response after taking 2/3 days to respond. To cap it all, I received an email from Proton saying I could earn up to $1,000 by referring other users ($20 a referral). What an insult. Save the referral money and hire more computer engineers to resolve the glitches in your software! A good service will sell itself, you don't have to pay users for additional customers. Sort your issues out before I refer anyone.
To be balanced, the basic email service works well but you would expect all aspects of a service to work well for a paid service. #4328062

I’ve been using Proton Mail for about 8 years as a paying user, and I’m really very satisfied. The only issue is that after the latest Android update, it sometimes doesn’t send email notifications, but I’m sure they’ll fix it soon.

Good UI and nice features (newsletters, custom domains). Has always worked reliably.

I decided to try Proton bundle starting with paid Unlimited bundle plan. I have not yet tried the Drive, but I am in love with Proton Mail, Proton Pass and Proton Authenticator. After a few days I upgraded to Duo bundle to increase the storage and for extra email addresses, even though I am the only user. GUI and choice of themes is amazing. No steep learning curve. I got used to it so fast! I rarely leave reviews, only when I am indeed in love with the service or a product, and this is the case here. The only downside in Proton Mail I can think of is that you can only delete 1 email address per year. I created a couple that I decided I did not need and could not delete them, since I had deleted one prior to that. I know where this rule is coming from, but if Proton could identify that some specific email address was never used to send or receive email it should not be a subject to that rule. But it is not a deal breaker for me. Still love everything about Proton and super happy that I switched.

Emails aren't arriving. What's the point of an email service if it's not receiving emails? All incoming emails turn into emails from Proton - Automated Abuse Detection. They let you create an account for free and don't ask for a phone number or other information. But the email doesn't work properly. Maybe if I start paying them, everything will be fine, but why should I pay for features that are supposed to be free? I'll never use any Proton product again. Update: I was told here that I need to confirm something. Sorry, but I registered my email elsewhere and there are no complications like you have. So I wouldn't recommend Proton to anyone

Worst experience ever.
My account has been banned without any warning or without any explanation.
All my business documents and all my bank account are linked to this e-mail and i can't login.
The support team reply every 3/4 days with "Please be advised that your account was reported and suspended due to a series of violations done against our terms of service. We cannot allow our service to be misused, therefore we will be unable to assist with your request, meaning that the account will remain permanently disabled."

Never had any such bad experience. No-one is helpful to even allow me a temporary access to recover all my documents.
Ticked id 4416645

I’m very disappointed with Proton’s billing support.

For the second time, Lumo for two users has been added to my account without my consent. I have this option turned OFF and neither I nor my partner use Lumo at all. I already contacted support about this earlier. The issue was not resolved, and I ended up paying the incorrect invoice just to avoid further hassle.

Now it has happened again.

I expect to be billed correctly for Proton Duo only, not for services I never ordered or used. I have provided screenshots as proof, yet this keeps recurring. This is frustrating and undermines trust in what should be a reliable, privacy-focused service.

I hope Proton finally fixes this structurally instead of pushing customers to chase billing errors themselves.

Been paying for this VPN the last year, but for some reason I am still classified as a free user and can only use the unpaid functions. I don't know how long this has been going on cause I usually just connect to random servers anyways, but from what I can recall when there was a change it would be at least 6 months. I can't even cancel the subscribtion I am paying for in their dashboard, because there is nothing there, yet they take my money each month and send me an email.
What a load of rubbish, I have contacted support, and hopefully they are not a bunch of shitty ai, so might update this depending on how it goes.

On the whole it’s a good product and you kind of rely on the privacy aspect. The apps are slick and work well. The one big thing that lets them down is their support and upselling - often led by poorly informed technical so so’s!

I have for the last 6 months been hitting that button ‘don’t show me again’ and trimmed the notification buttons to no avail. As a result I keep getting the ads at the top. I’m a fully paid user and don’t need to upgrade - a clear breach of GDPR which puts the privacy on shaky ground particularly as they keep sending me emails for that Luma AI despite opting out!

I wanted a shared inbox to handle some specific affairs that my wife could access and others, and to be able to respond from on a specific email. 10 days to get a response, 10 days in and still they’re not sure how to do it. When I told them you need a Business account to setup a shared inbox - no response!

This company (Proton)is nothing more than a thief, I Paid for two different email addresses, total of $95 dollars and some change. Wrote down the important pass codes to both addresses, just in case you’re locked out! I was locked out,I tried to use them both, could not, typed in the special codes, didn’t work! Wouldn’t you know it, a company based outside of the U.S. can’t figure out how to reimburse me! It’s been over three months and yet still no reimbursement! The funny thing is, they sent me an email recognizing the two paid accounts, a month ago and still haven’t reimbursed me! So I’m doing this review to inform everyone across the world…..Do Not Even Attempt To Become A Paid Member With This Company, You Will Find Yourself In The Same Situation! Proton Mail Is Horrible And Must Be Ran By The Switzerland Mafia…..
Ticket Number 4331897 These People Are Con Artist , Liars and Thieves! Do not trust a damn thing they say! I just received an email from these a-holes stating my refunds were sent! They were never sent, just got of the phone with my bank! It doesn’t take 4 months to reimburse funds, this is 2026 Not 1526! I have already resigned myself to the fact that these thieves are who they showed they were! DO NOT DEAL WITH THIS COMPANY AT ANY LEVEL! You Will Regret It

My email account with Proton Mail was terminated without warning, quote: "This account has been suspended due to a possible violation of the guidelines.". I didn't violate any guidelines. All I wanted is stay anonymous.
Now I can no longer access services that were tied to that email address.
I sent an appeal to Proton Mail which was rejected:
"in order to protect our interests, we will be unable to assist you in reinstating your account."

STAY AWAY!

As generally advertised, good email Services , zero downtime, good storage capacity but you must install several account recovery features otherwise you'll lose your account and they will not help you to get it back for security reasons
Edit- they recently deactivated an account I had for 30 days claiming I had not logged in for one year. After discussing it with them I believe it was an attempt to force that free account into a paid account. When I attempted to create a new account for my son they put me through a series of support emails and account denials which all could have been avoided if I had opened a paid account instead of a free account. Further evidence of a hidden policy of forcing paid accounts.

Love that it’s privacy focused. VPN + email combo is convenient. Swiss based is a plus

These are red flags for me:

(1) You cannot remove the forced "Sent by Proton Email" footnote in outgoing emails. To get rid of it, you need a paid subscription (the Unlimited at least). Removing the ad costs them nothing, and forcing it on free users doesn't align with their "privacy first" claim.

(2) Their pricing uses figures like $3.99 or $9.99, which feels manipulative and overly corporate for a company that values transparency and openness. Why not just $4 or $10?

Overall, Tuta seems like a better alternative.

I bought this product on subscription knowing that I could cancel within a month and get my first payment back. I cancelled it within 40 minutes and wrote to customer service. It’s a week later and have received only a vague and late reply which didn’t referr to a refund even though this was clearly stated in my email . Still waiting for the money. Steer clear.

Concerning your response, share my file number (4403411) how and to whom? I cannot reply to this thread, as you know I am sure.

Stopped receiving emails out of the blue. No replies from "customer service" its not a reliable email service.