Proton Mail Reviews 1,694

We decided to try Proton Mail for our organization after reading many positive reviews and evaluating the service for several months. Unfortunately, our experience has been extremely disappointing.

After purchasing a full year of Proton Business licenses upfront, we immediately encountered multiple issues during onboarding — including missing features that were advertised as included, errors in the admin panel, and functionality that simply did not work as expected.

However, the most concerning part has been the complete lack of support. We submitted support tickets and have not received any response. Even after sending a formal refund request, we still have not received a single reply or acknowledgment from Proton. For a paid business service, this level of silence is unacceptable.

Proton might be fine for casual personal use, but based on our experience, it is not ready for organizations that require stability, consistent support, and features that work as advertised.

We cannot recommend Proton Business at this time.

UPDATE - Please read Protons pathetic response and then see the original title. Despite my complaint clearly stating it concerned 1 single email, they are still referring to "spamming" and "bulk signups". So I told the truth and Proton pathetically and blatantly lied, they didn't even go to the effort to have it make basic sense. This is the lack of concern and respect it truly holds for users.

Think about that before you hand over your money and then if you want to anyway, look at how many poor experiences there are trying and failing to get a refund.
Regardless, let this be a lesson to all, Proton cannot be trusted and they will not learn, change or improve until people stop giving them their money.
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Proton states a single, 1 off email sent, to a government agency, that they were expecting, is the same as "bulk emails", "Bulk sign ups", "spamming", "third party service registers" & "subscription emails".
Does that make sense to you? Because it doesn't to me.

Among other things, Proton said "Our system flagged an unusual increase in third-party service registration emails"
The fact - I sent one single solitary email not just one to a gov' agency, simply 1 in full total. Note also that my email had absolutely zero to do with any "third-party service" and or "registration".

At no point has Proton simply accepted they were wrong and acknowledged what they actually did.
The customer service response was repeatedly pitiful and my reasonable questions asked to Proton as a result have been ignored.
Shame on Proton but also particularly on "Shaw" & "Vince", 2 key Proton staff responsible.

Management either don't care or my escalation attempts were blocked by culpable staff.

Proton have refused to even explain clearly and properly how anyone including myself is actually supposed to avoid this issue in the future or how it is I was somehow meant to know it might happen prior to it occurring.

Are customers really asking too much to expect when Proton gets it wrong that they simply admit, accept and apologise. Look to improve their shortcomings rather then illogically deny reality.

Does this sound like an honourable company you can trust?
If it happened to you, would you trust them with your private information based only on them stating you should.

A company that vehemently refuses to simply admit wrong and apologise is not one I'm sure I'd want to be relying on, based only on their PR regarding privacy values.
When you need them most you may get a rude shock and find yourself all alone.

The tickets numbers relevant are (3686466), (3824143) & (3850704)

Protonmail did not apply my full $ 191 payment towards a 24 month cycle. Instead they applied a 12 month cycle and now want more money because the rates are higher for the one year cycle. After numerous emails, staff are rigid and lack common sense, only repeating same communications. They do not listen to reason and ignore all the previous communications to verify all the receipts and claims.
i have sent a copy the Bank Transfer amount of $ 191 for the two year cycle and they do not care. They will not correct it.
Request with Maja to go to higher authority did not happen and Request for Support were ignored.
They Auto-generated a new invoice and Unsubscribing was another process. They have swallowed any credits i had left over. Support does not pay any attention to the simplest of requests or communications and just keep repeating previous responses. Have downgraded to the free version.

1 week after I paid to upgrade my Free Proton Account, by clicking on the Black Friday advert sent to my Free Proton Account and communicating with my Free Proton Account. My Free Proton Account has not been upgraded, I been attempting to resolve this with their appalling Customer Service and either get no response, or bizzare response such as this, sent to my Free Proton Account
"Hi, Thank you for your email. I checked and can see that you have upgraded the following account - r*********@gmail.com.
Hope that clarifies.
Kind regards,
Ibro
Customer Support"

Very frustrating I obviously didn't pay to upgrade a GMail Account!!The Gmail account was my backup email address. I still can't access the upgrade that I paid for last week, I have asked Proton for a refund.

How hard can it be? Very poor Customer Service, Proton very happy to take your money but not supplying the product.

zero responses to my ticket and support. buyer beware tkt#4222757. will be going through my bank to get a refund.

Purchased a year of service through the Black Friday offer. My order ID is 14909586. Initially I was kind of skeptical about Proton and where they stood on the side of a safer internet but seeing now that they advertise this on their website I'm happy to be a customer. In all honesty I've been through a lot in life and have seen a lot of corporations more so recently side with abusers including game companies. I'm 100% for Proton if they believe in creating a safer internet free from abuse.

I picked ProtonMail because I thought it was more reliable and secure than other providers. It is probably more secure indeed. But I ended up losing all of my emails and passwords, which I cannot retrieve. And customer support has been extremely slow to answer, and then completely unable to help. It has been a very frustrating experience. I would advise you to stay away from Proton.

I agree with other reviews about the lack of support with Protonmail. You would expect a better service from a paid for service. I just expected a reply at the least. If they provide assistance I will then be confident to pay. My friend is interested in the outcome as he was interested in Proton Mail himself. I told him it has been a disappointing experience for me. Good communication is an important consideration.

I have been a Proton user for some time and every time I try and integrate my outlook account with Proton Mail despite downloading the bridge and other redundant items
I have ended up with 24K of messages in my inbox basically all my e mail is loaded into my inbox
I have contacted Proton help and this is about as useful as a chocolate tea pot
you get one e mail a day with basic rubbish of no use to the average user let alone a tec savvy user
so all in all it can not be relied on as an e mail client
So finally they ask me to contact them to late I have expunged the lot
I say again sad to say it is not a reliable e mail client the reviews say it all

People expecting a top notch support from a nonprofit should review their expectations. Yes, it could be better. 100%. But Proton’s prices are unbeatable (at least on the email side of things). They have a transparent, quarterly release roadmap for all of their apps and services. And never really had a sustained outage of any kind.

It’s not made for everyone. There are alternatives available (and probably better, depending on your case scenario) that I can’t name in my review. But, if privacy and security is your number one priority, Proton is the one to go for.

At the moment proton won't let me read my e-mail...I don't have that many...I will not upgrade. I don't care that much for email or apps. I did like the simplicity of proton, kinda. I have been with you guys for 3yrs...and it has been like beta most of the time.

I hope this is just an error as I will gladly update this review.

Proton.me har et rigtig godt email system, men når noget går galt!, så er deres service og support et rent amatørteater og måske det værste i branchen. Jeg modtog en link med et BLACK FRIDAY tilbud- spar 60% på en VPN Unlimited version 24 måneder.
Jeg klikkede på linket og foretog et indkøb. Men ordrebekræftelsen lød på en Proton eMail Plus submission og dette abonnement har jeg allerede og det kører til og med maj 2026 hvor det bliver automatisk fornyet.
Men pengene for min Black Friday ordre allerede trukket på min konto. Det er ikke lykkedes mig at få Proton.me til at forstå at de har lavet en fejl. De vil ikke refundere mine penge- eller ændre min ordre til det VPN Unlimited version jeg faktisk har bestilt. De beholder mine penge som de har trukket. Jeg har selvfølgelig opsagt mit eMail Plus abonnement, det har bekræftet at abonnemenet ophører maj 2026 (uagtet at jeg altså er trukket for en fornyelse der skulle ske maj 2026). Proton.me´s support er ekstremt akademisk de svarer ikke på en klar tekst, de kommer med ligegyldige spørgsmål og side lange links og referencer til vejledninger og processer og fraskrivelser- helt umuligt at arbejde med
Det er ikke den første dårlige oplevelse jeg har med Proton.me, og når jeg kigger på anmeldelserne her på Trustpilot: Proton – Proton Mail – Proton VPN, har jeg kun én anbefaling: BLIV VÆK FRA PROTON.ME

In English: Proton.me is stealing your money
Proton.me offers a very good email system, but when something goes wrong, their service and support turn into pure amateur theater — possibly the worst in the industry.
I received a link for a BLACK FRIDAY offer: save 60% on a VPN Unlimited 24-month subscription.
I clicked the link and made a purchase. But the order confirmation showed a Proton Email Plus subscription instead — a subscription I already have, which is active until may 2026, when it will renew automatically.
But the money for my Black Friday order had already been withdrawn from my account. I have not been able to get Proton.me to understand that they made a mistake, and they are simply keeping the money they charged me.
I have of course cancelled my Email Plus subscription, and they confirmed that it will end in may 2026 (even though they have already charged me for the renewal that should only happen in May 2026). Proton.me’s support is extremely academic — they do not respond to clear messages. Instead, they send irrelevant questions and long lists of links, references, instructions, processes, and disclaimers, completely impossible to work with.
This is not my first bad experience with Proton.me, and when I look at the reviews on Trustpilot: Proton – Proton Mail – Proton VPN, I have only one recommendation: STAY AWAY FROM PROTON.ME

Update: I immediately replied on Nov. 29th to Proton Support with the two Ticket numbers I received from protonsupport! but not unexpectedly - today Dec. 10th, I STILL HAVE NOT HEARD FROM THEM. SUPER BAD STYLE FROM PROTON

So bad!! The platform doesn't work and has many basic limitations. I raised support calls and no response. Had to claim money back via paypal.

Basically akin to a scam.

AVOID AT ALL COSTS!!!!

I almost lost everything I had because of this comedic service after using it for not even a month I get banned because of abusing the system meanwhile I only had verified all my importants account there even my banking thankfully I retrieved 60% of it this company is a joke run away as fast as you can I tried using support they didn't restore or helped me they claimed it went of a journey talking to bricks and with some delusional custom service employee got back to Gmail where the privacy is being sold but at least you don't lose it all because some stupid bot that 100000000 people be complaining about and Proton does nothing to change it I wouldn't be surprised if this Company is just run by CIA

For example, proton pass has a bar on the top of the webpage trying to make me install an extension. Browser extensions, especially with read and write all access, are an extreme security hazard. The use of insecure extensions should be discouraged, not encouraged. This makes it feel like a product targeted at low iq people who cannot figure out how to use copy paste functionality. There are many other examples of annoying UI "features" such as this one.

My experience is not negative. I use the mail service since setting up in business because I want my clients information to be secure (I don't want google to assimilate information about people using a heath-related service).

What really moves it into Five Star for me is discovering this week that I can use the Proton Calendar to seamlessly book Zoom meetings - so Google does not have access to my contacts. This is essential to me because client confidentiality is paramount.

First experience leaving reviews on Trustpilot because I really appreciate the service they offer and I think the overall feedback for Proton it well out of wack.

Following my request 4137208, I fully understand how Lumo Pro works - 1 GB Mail, 5 GB Drive.
The part I don’t understand is why keeping exactly the same services suddenly requires a 239 € yearly plan (99 € upfront), while new users get the "Unlimited Experience" (Driver/VPN/15 GB Mail/Pass..) for 84 €/year.
It’s not a loyalty program - it’s an anti-loyalty algorithm.

After sixteen exchanges with support, including more than twenty repetitions of the same information (already visible in Proton’s own billing dashboard), I discovered a unique internal rule:
nothing is valid unless turned into a screenshot - not even public pricing, not even data Proton already stores.
It’s like being asked to take a photo of the sun to prove it’s daytime.

I first spoke with J**, then with F**, but the transition felt like switching from one Agent Smith to another. New name, same script, same loop, same screenshot request - as if Proton Support were generated from the same template.

At one point I genuinely wondered whether the goal was to resolve my issue or to test how long a human can endure repeating the same facts without losing coherence.
If there’s a secret tier called ‘Proton Patience +’, I’ve definitely unlocked it.

Honestly, offering 1 TB of storage at this point would be less absurd than the current loop - and certainly more efficient.
Because the only thing I’m trying to keep is coherence, not capacity.

An impressive experience, for a service I initially chose to avoid exactly this kind of digital circus.

password manager is good but email ui is not. it's extremely slow. they've added completely unnecessary javascript garbage that makes ui slow and buggy. and customer service is not helpful. if you ask a question you get an ai response that just keeps stringing you along with requests to provide more info. this is a common tactic to avoid providing any real customer service. combination of outsourcing and ai in a race to the bottom results in terrible products.

I signed up for Proton with the Business plan to add several team members. The idea was simple: activate my admin account first, finish the setup, and then purchase the extra licenses. Not so simple with Proton.

Only my one admin account was activated and working. Every attempt to add more licenses was blocked with a message saying my SEPA payment was “still processing”. And here’s where it gets absurd: if Proton allows one account to function before the SEPA payment is confirmed, why on earth do they block additional purchases made with a credit card that can be approved instantly? It makes zero sense from a business or technical standpoint.

Despite the payment already leaving my bank, Proton froze all subscription changes until SEPA clears — which can take up to two weeks. I’m sitting here trying to spend more money on their service and they literally refuse to let me. No override, no workaround, nothing.

Support was painfully slow and completely tone-deaf to the situation. Every reply was a copy-paste variation of “SEPA is still processing, thank you for your patience.” No effort to understand the impact on an actual business trying to onboard a team. No escalation. No problem-solving. Just scripted responses while I’m stuck waiting for a banking delay I can’t control.

What makes it worse is that Proton never discloses that SEPA payments lock your subscription. Had I known, I would’ve simply used my credit card from the start. Instead, I walked straight into a trap caused by their own system design.

Right now my account is practically useless for team onboarding. Until Proton sorts out this mess — or trains support to think instead of reciting scripts — I can’t recommend them to any serious business user.

One extra star for the perceived product value and famed security.

14-11-2025
In response to your request @Proton. Ticket 4155956. Good if you can investigate and use it for improvement of your systems. But you've already lost a client as we already moved to another provider.

I lost access of my 6 years older proton mail. Not happy at all.