Proudpet Reviews 68

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Delivered promptly, ordering process was seamless. Lovely quality 3XL dog bed in Grey. Bought for springer spaniel and labrador to share, perfect size, grey goes lovely with modern decor and is pract... See more

Rated 3 out of 5 stars

The pet carrier was delivered promptly and seems pretty robust (fingers crossed it will work OK for my pet rabbit). The carrier is a little bit bigger than I thought. The rating is reduced as the clip... See more

Rated 5 out of 5 stars

The assistance and customer service was second to none, and the stroller that I bought is absolutely brilliant. Chris also sent it via Parcel Force which is the much more effiecient carrier for the re... See more

Rated 5 out of 5 stars

I ordered two large donut pet beds for my cats. The quality of the beds are surprisingly good considering they were around half the price of the beds I have purchased in the past. The beds arrived a f... See more

Company details

  1. Pet Store

Written by the company

Here at Proudpet we pride ourselves on super products for super pets. We are based in a small village near Cambridge and are always happy to help!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

68 reviews

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Rated 5 out of 5 stars

Excellent value for money!

Delivered promptly, ordering process was seamless.
Lovely quality 3XL dog bed in Grey. Bought for springer spaniel and labrador to share, perfect size, grey goes lovely with modern decor and is practical in terms of not showing up dirt or hairs. Base isn't as padded as expected, but you wouldn't be able to get it in your washing machine if it was bulkier so that will be why! Anyway, the dogs are so comfy in this. Would highly recommend, great value for money :-)

December 26, 2022
Rated 5 out of 5 stars

Tall scratching post

Ordered tall scratching post. Came within a reasonable delivery time and good product for the price. Good value compared to other retailers. Thanks.

October 8, 2022
Rated 5 out of 5 stars

A cat tree ordered

Ordered a cat tree. It came promptly and is a good product. These can be a bit rubbish sometimes as they can be quite wobbly. This one seems quite sturdy. Would buy from again.

October 12, 2022
Rated 2 out of 5 stars

Very poor service

Received notification on 2 consecutive days that my parcel would be delivered that day so waited in on both days and cancelled appointments to accommodate the delivery but no delivery on either day. Calls to Proudpet go through to a company called Tekbox, I have no idea who they are but calls to them are not free so goodness knows how much my phone bill will be after all the calls I've made to them. Requested compensation/goodwill gesture for my wasted time, missed appointments and phone calls to be told 'my manager is not here'. Still have no idea when my parcel is arriving. Very disappointing service and all the chasing and messing about has cost me time and money which Proudpet or Tekbox or whoever they are don't seem bothered about at all sadly.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Good product at a decent price

Advised by my vet to purchase a memory foam mattress for my dog who has an injury. Most were way out of my price range (especially as I needed one for each dog). This is well made, within budget and seems very durable.

My Vizslas are wary of anything new in the house and it took a couple of days before they actually tried out the beds. However, they seem to like them and I've used them as a base for the softer plusher beds on top. Result is both dogs are very happy and spend plenty of time sleeping in their new beds.

September 3, 2022
Rated 5 out of 5 stars

Large memory foam orthopaedic bed

I bought the large memory foam orthopaedic bed for my beagle.hes suffering with his joints.the bed is lovely and firm so he doesn't sink into it.nice surface area for him to stretch out on too.delivery came fast and well packaged.cheaper than Amazon!

May 22, 2022

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