This is the highest quality CBD oil I have tried. The difference is noticeable from the first drop. Feels as strong as advertised, unlike some brands. This is Gold standard I compare other oils to. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to thank Vicky for her outstanding service and support today. I didn't quite place my first order correctly and she not only resolved this but spent time with me discussing possible product opt... See more
Company replied
Great product. The variety of presentation makes it easier to manage my pain. Great customer service. If only Royal Mail was as efficient.!
Company replied
I order cbd oil for my boss's wife she is very old abd suffer from dementia...he say the results are fenomenol in her eating and she feels very good and cheerful agin. I use the oil once in a while... See more
Company replied
Company details
Written by the company
Provacan epitomises premium quality in the CBD industry. Our meticulous attention to detail ensures unparalleled purity and efficacy in every product. Using advanced extraction techniques, we guarantee consistent excellence, reflecting our unwavering commitment to providing the finest CBD experience to our customers. As one of the UK's most trusted CBD brands, Provacan has earned a reputation for reliability and transparency. We've built trust through consistent product quality, dedicated customer support, and a commitment to safety, making us a preferred choice for CBD users across the UK. Every Provacan CBD product undergoes rigorous lab testing to ensure safety and quality. These tests, conducted by independent laboratories, verify the potency, purity, and consistency of our CBD. This transparent approach provides our customers with the assurance they need to use our products with confidence. At Provacan, our products are backed by scientific research, ensuring they meet the highest standards of efficacy. We collaborate with leading experts and institutions to stay at the forefront of CBD science, integrating the latest findings into our product development for results you can trust
Contact info
Provacan c/o Tenacious Halfway Limited, 11 Shepherd Market, W1J 7PG, London, United Kingdom
- +44 203 0499 595
- care@provacan.co.uk
- provacan.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic products and service
These guys make fantastic quality products and do great deals. They also send out in good time and they package their products well. A great overall service, thank you.
February 14, 2023
Reply from Provacan
Dear John,
Thank you so much for leaving a review! Thank you for letting us know that our products are of fantastic quality and that you are delighted with the deals we offer and the delivery time and packaging to be up to your standards.
Thanks again for choosing our products and for your kind words about our service. Please do not hesitate to contact us if you have any questions or concerns in the future. We're always here to help. info@provacan.co.uk
Excellent customer service
Excellent customer service from Aidan Fugler when I had a problem with my order. Products top quality as always.
February 20, 2023
Reply from Provacan
Dear Colette,
It is greatly appreciated that you have taken the time to leave a review. It is great to hear that Aidan was able to assist you with your order in a timely manner. It is one of our top priorities to provide exceptional customer service.
I would like to thank you again for choosing our products as well as for your kind comments regarding our customer service. Feel free to contact us if you have any questions or concerns in the future. We're always here to help! info@provacan.co.uk
Affordable quality oils 👍
Top quality oils & sometimes available with up to 50% discount helping make the planet a slightly happier place 🙏❤️
February 16, 2023
Reply from Provacan
Dear Peter,
Thanks very much for taking the time to leave a review! We are very pleased to hear that you think our oils are of high quality. We are proud of the products we offer and it is nice to know that they meet your expectations.
We also appreciate your mention of our discount programme. We strive to make our products available to as many people as possible, and are happy that it helps you and others.
Thank you again for your support and for choosing our products. If you have any questions or suggestions, please do not hesitate to let us know. We are always here for you! info@provavcan.co.uk
Prompt delivery in good condition
Prompt delivery in good condition. CBD spray is very handy to use & I find it helpful for pain control. Product is always well labelled with clear instructions. Thank you!
February 23, 2023
Reply from Provacan
Dear Deborah,
Thank you very much for your review! We are very pleased to hear that you found our CBD spray to be a helpful solution. We take great care to ensure that our products are of the highest quality and always well labelled with clear instructions. We are pleased to hear that this was the case with your purchase.
We are also pleased to hear that you received your order promptly and in good condition. We understand the importance of on-time delivery and make every effort to ensure that our customers receive their orders as quickly and efficiently as possible.
Thank you again for your review and for choosing Provacan.
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Provacan excellent as always never had…
Provacan excellent as always never had a problem with them with their product or delivery well done Provacan
February 20, 2023
Reply from Provacan
Dear Mr Burt,
Thank you for your positive review about Provacan! We're so pleased to hear that you're happy with both our products and our delivery. We strive to always provide the best possible service and experience to our customers, so we're grateful that you've noticed!
Thank you for taking the time to let us know your thoughts. We truly appreciate your feedback.
Provacan experience great
Ordering with Provacan is easy and order dispatched quickly. From start to finish 3days max.
I get the CBD gummies and they work within 30mins, takes away all the small bone/joint pain
February 15, 2023
Reply from Provacan
Dear Susan,
Thank you for taking the time to write a review of your experience with Provacan. We're thrilled to hear that you found our ordering process to be easy and that your order was dispatched quickly.
At Provacan, we strive to provide our customers with high-quality CBD products that are effective and easy to use.
We are delighted that you have chosen Provacan. If you have any questions or concerns, please do not hesitate to contact us. Our team is always ready to help you in any way we can. +44 333 328 0037
Great service and delivery thanks
February 3, 2023
Reply from Provacan
Dear Paula,
Thank you so much for taking the time to leave a review! We are pleased to hear that you had a good experience with us. Excellent service is our top priority and we are very pleased to hear that we have met your expectations.
If you have any questions or concerns, please do not hesitate to contact us. +44 333 328 0037
Excellent support
February 16, 2023
Reply from Provacan
Dear Daniel,
Thank you for taking the time to write a review about our support team. We are very pleased to hear that you had an excellent experience with our support team. We strive to provide first class support to all our customers and it is always nice to receive positive feedback.
We value your business and strive to ensure your satisfaction with our products and services. If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always here to help.
Thank you again for your kind words and we look forward to supporting you in the future.
Very high level of customer service
I received exceptional customer service from Aidan Fugler. He sent me a detailed email first which gave me all the potential options. This was followed by completing a transaction for cbd paste. I am fully aware of the tracking process which alot of companies don't even bother to update you on progress of the delivery. Aidan has gone over and beyond and it seems this is normal practice which just shows the high levels that provocan is working on. Brilliant.
February 12, 2023
Unprompted review
Reply from Provacan
Dear Imram,
Thank you for taking the time to share your positive experience with us. We are very pleased to hear that Aidan Fugler provided you with exceptional customer service and went above and beyond to ensure your satisfaction.
At Provacan, we take great pride in providing the best possible service to our customers. We place great importance on keeping our customers informed of the progress of their orders and we are pleased to hear that you found our tracking service helpful.
Thank you for your trust and we look forward to serving you again in the future.
Exceptional customer service.
I have been a customer of Provocan for a number of years, principally because of the efficacy and consistency of their products, and have always found them excellent to deal with. My experience yesterday and today though has been exceptional, hence this review.
Provocan had a 50% off deal for Valentine's but due to other commitments I couldn't take advantage of it until yesterday when the offer was due to stop at 1100. I placed my order at 0830 and, to put it mildly, was a bit miffed when the offer code was not accepted. My email complaint was answered promptly by Aidan Fugler who went way beyond what I would consider to be normal levels of customer service to ensure the problem was resolved.
Not only is Aidan a credit to his Company but his enthusiasm for his job is a direct reflection of how Provocan treats their staff.
February 14, 2023
Unprompted review
Reply from Provacan
Dear David,
Thank you so much for taking the time to share your experience with us! We are delighted that Aidan ensured that the Valentine's Day issue was resolved. We are very grateful for your loyalty over the years and will pass on your kind words to Aidan. Thank you for choosing Provacan and for your support!
Reply from Provacan
Dear J,
It's wonderful to hear that you had a great experience with our service. Thank you for taking the time to leave us a review. We look forward to serving you again in the future.
100% recommended
Always a prompt delivery. Should you ever need them their customer service is fantastic.
100% recommended
February 1, 2023
Reply from Provacan
Dear Raymond,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you've had a great experience with our delivery and customer service. We appreciate your recommendation and hope to continue providing you with excellent service in the future.
HI I love the top quality CBD oil and…
HI I love the top quality CBD oil and CBD balm I bought at a great discount.
I had problems paying on line since neither of my cards were initially accepted. Provacan were very helpful sending me links for payment when my cards failed and seeing me through the whole process. Ideally I they could have taken payment over the phone. But its a great product and I'm definitely a faithful customer so this saw me through the frustration.
February 1, 2023
Reply from Provacan
Dear Anna,
Thank you so much for taking the time to write a review and share your experience with us. We are thrilled to hear that you love our CBD oil and balm and that you were able to purchase them at a great discount.
We are sorry to hear that you encountered some difficulties with your online payment and appreciate your understanding and patience. To ensure that all of our customers feel safe and secure, we offer alternative payment methods, including links for payment. This way, you can complete your transaction with peace of mind knowing that your personal and financial information is protected.
We are grateful for your loyalty and are glad that we were able to assist you in completing your purchase. We hope that you continue to enjoy our products and that you will return to us again soon.
Reply from Provacan
Dear Alan,
Thank you for your review and your experience with ordering with us. We are glad to hear that you are happy and that the ordering process was easy for you. Fast delivery is one of our top priorities, and it's great to know that we were able to meet your expectations in that regard.
If there's anything else we can assist you with, please don't hesitate to reach out.
Been unwell recently and I feel it was…
Been unwell recently and I feel it was the perfect tonic for me.
January 30, 2023
Reply from Provacan
Dear Maureen,
Happy to hear that your happy. Our primary goal is to provide our customers with products that can assist with their well-being, so it's great to hear that we were able to do that for you.
If there's anything else we can do to support you on your journey, please don't hesitate to reach out.
Straight forward ordering and super…
Straight forward ordering and super fast delivery
January 30, 2023
Reply from Provacan
Dear Curt,
Thanks for your kind words. We're glad you had a good experience. If you need anything else, just let us know.
I used to have terrible anxiety and low…
I used to have terrible anxiety and low moods (depression)
Since using the oil this has vastly improved
I’d recommend it to everyone and I have done
February 9, 2023
Reply from Provacan
Dear Paul,
Thanks for your review. We're super happy to hear you had a good experience with us. If you need anything else, just let us know.
Why did you give me an offer of gummies…
Why did you give me an offer of gummies when they were out of stock,and still out of stock
January 27, 2023
Reply from Provacan
Dear John,
Thank you for reaching out to us regarding the availability of the gummies. We appreciate your feedback and are always working to improve our product offerings.
It is not uncommon for some of our products to sell out quickly, and sometimes it is difficult to predict when this will happen. However, we are happy to inform you that we received new stock on Friday, February 3rd, and the gummies are now available for purchase.
Thank you for your understanding and please let us know if there is anything else we can assist you with.
Best oil you can buy 🤗
February 2, 2023
Reply from Provacan
Dear Mr Pawson,
Thank you for your positive feedback! We're thrilled to hear that you consider our oil to be the best. Your satisfaction is our top priority, and we're glad we were able to exceed your expectations. Thank you for the trust in us
I had a problem with payment
I had a problem with payment, so sent an e mail to Aiden, which he sorted out quickly so I could complete the order, and still take advantage of the special offer.
January 9, 2023
Reply from Provacan
Hi Michael,
We're sorry to hear that you encountered a problem with your payment. We're glad Aiden was able to help you and solve it fast, so you could finish your order and still get the special deal. Thank you for being patient and choosing us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.