If I could give this company negative 5 stars, I would. I can't express how much I HATE this company for what they have done to myself and many others. They scammed everyone into purchasing their p... See more
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See what reviewers are saying
My parents were unfortunate victims of this company. They came to their door (which isn't legal in canada, regarding hvac services) in 2023 offering svaings and bundle deals that were too good to be t... See more
We are unfortunate victims of this company. They came to our door (which isn't legal in canada, regarding hvac services) in 2023 offering savings and bundle deals that were too good to be true. Since... See more
Customer service agent name PRACHI NANAVATI was such a sweet person .she listen the problem carefully and assist properly i send her the video of leaking filter .now waiting for the response from comp... See more
Company replied
Company details
- Home Automation Company
- Air Conditioning System Supplier
- Heating Equipment Supplier
- Home Improvement Store
- HVAC Contractor
- Smart Shop
Written by the company
Find Smart Home Automation and HVAC solutions that work with your budget, needs, and requirements. Integrity and service matter to us, so we back all our work with some of the industry’s best guarantees. Our vision is to see families and consumers use efficient technology that is economical and environmentally friendly. Homes and buildings contribute 13 percent of Canada’s emissions. We believe that members of our community should play their part in helping reduce greenhouse gas emissions.
Contact info
1243 Islington ave, Ontario, M8X1Y9, Etobicoke, Canada
- (877) 376-7589
- customerservice@provincialsmarthome.com
- provincialsmarthome.com
2.9
Average
668 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Juan and Akeem
May 19, 2024
Unprompted review
Reply from Provincial Smart Home
Lalita, thanks for your review! Your compliments will be passed on to the team. Now you can download our official PHS APP - Customer Portal from Provincial Smart Home Services and upload bills, book and manage service appointments, and more.
Thanks Juan and Akeem
May 15, 2024
Unprompted review
Reply from Provincial Smart Home
Laura, thanks for your review! Your compliments will be passed on to the team. Now you can download our official PHS APP - Customer Portal from Provincial Smart Home Services and upload bills, book and manage service appointments, and more.
Thanks Juan and Akeem great job!
May 13, 2024
Unprompted review
Reply from Provincial Smart Home
Michelle, thanks for your review and feedback! Your compliments will be passed on to the team. Now you can download our official PHS APP - Customer Portal from Provincial Smart Home Services and upload bills, book and manage service appointments, and more.
Reply from Provincial Smart Home
Jashan, thanks for your review! Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Sales rep with no principled character or integrity
False promises and no cooperation. It has been already 3 months and we are still waiting for credits. There was to be a buy out done on our old water heater by provincial and nothing. I’m still being charged by CHICC and by provincial. No cooperation what so ever.
Be careful on the sales rep Cristian Markus Burel. He’s a fake and not trustworthy who gives you Full of empty promises and poor customer support. A real bad testimony on your part Mr Cristian, no honesty, no accountability and transparency let alone no proper ethics whatsoever. Bottom line it’s a sale. No one wants to take ownership of issues or problems.
Stay with gas as electric. Both hot water and home heater takes forever to heat up and don’t work as efficiently. I can go on and on but it almost seems helpless with these con/scam artists.
Hopefully this helps as I wish we knew this before we got ourselves into this mess.
May 7, 2024
Unprompted review
Reply from Provincial Smart Home
Fabian, we sincerely apologize for the inconvenience you've encountered. Please reach out to me directly via email at Saveena.sapra@provincialsmarthome.com so that I can assist you right away. You can download our PHS APP and book an appointment. Hope to hear from you soon!
Sales Guy sold us Hot water Tank and…
Sales Guy sold us Hot water Tank and Heat Pump. he said our electric bill will come less with this green home program and also we will buyout your old units and also provide us credit for same.
Installation was done in December 2023 and till date after 3months situation is now getting worse
1. Electric Bill are tripled- Chasing to get solution but no response from Provincial smart home
2. Paying 2 bills one for old unit and one to provincial smart home- Again no response from company
3.They said we will buyout old unit and we are chasing simply smart home but seems no response
4.They promised us we will get Bill credit, not response from company
we are emailing Provincial smart home and calling them, there call enter are just updating there notes but there is no action from provision smart home to solve our issues.
Totally frustrated and seems we all are cheated and seems big scammed.
guys Beware and stay away from Fake Promises!!!!!!
May 1, 2024
Unprompted review
Reply from Provincial Smart Home
Vaibhav, we want to extend a sincere apologies for any dissatisfaction you experienced during your recent interaction with our representative. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts. Please, reach out to me directly via email at saveena.sapra@provincialsmarthome.com. We are committed to making things right and ensuring you have a positive experience with us.
Great service…
Technician Akeem and Jaun did excellent work to shortout issue on water softener by replacing parts. quality work done.
May 8, 2024
Unprompted review
Reply from Provincial Smart Home
Kunal, thanks for your review! Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Reply from Provincial Smart Home
Lindsay, thanks for your review! Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Reply from Provincial Smart Home
Mamoon, thanks for taking the time to share your feedback! We’re glad to hear that you’re enjoying your new products. Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Thanks Juan and Akeem
May 6, 2024
Unprompted review
Reply from Provincial Smart Home
Rozina, thanks for taking the time to share your feedback! Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Reply from Provincial Smart Home
Thanks for your review! Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Thanks Juan and Akeem
May 5, 2024
Unprompted review
Reply from Provincial Smart Home
Jordy, thanks for taking the time to share your feedback! We’re glad to hear that you’re enjoying your new products. Your compliments will be passed on to the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
DISAPPOINTED
I am extremely disappointed with the lack of professionalism with Provincial Smart Home. Every step of the way it has been like pulling teeth to get them to follow through with the next promised step.
Current issue.
The needed to make three hole, one in my wall two in my ceiling, in order to run the wiring for our smart thermostat. They came filled the holes, and gave each section a ruff mud. At this time they scheduled to come back to finish the job on Sunday March 31. When l realized this was Easter Sunday l called back to reschedule. Customer Service was able to cancel the appointment, but said l would get a call back to reschedule. This call never came. After several calls to Customer Service which each time l was told the service team would call to reschedule. Finally this week l was told by customer service that the job has been completed! I assured in no uncertain terms that they never came back to finish and the job was absolutely not finished. They asked me to send pictures, which l promptly did. The response I reserved was that the drywall was finished and painted. WTH...I wish l could share the pictures on here, my drywall is ruff unfinished and absolutely not finished.
This company makes lots of promises with no follow-up. Do not use this company!
UPDATE: Even though my issues have not been resolved yet. Saveena and l have been working together to resolve our issues. I will update soon, good or bad.
April 28, 2024
Unprompted review
Reply from Provincial Smart Home
Elsie, we sincerely apologize for the inconvenience you've encountered. Please reach out to me directly via email at Saveena.sapra@provincialsmarthome.com so that I can assist you right away. You can download our PHS APP and book an appointment. Hope to hear from you soon!
Reply from Provincial Smart Home
Pam, thank you for your review! We'll share your compliments with the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Shumayum is the best customer service…
Shumayum is the best customer service representative you have. She helps me whenever she picks up and she gets the job done. Thank you Shumayum!
April 30, 2024
Unprompted review
Reply from Provincial Smart Home
Sarah, thank you for your review! We'll share your compliments with the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Jashan and Sukh had done a great job.
April 30, 2024
Unprompted review
Reply from Provincial Smart Home
Umer, thank you for your review! We'll share your compliments with the team. Download our official PHS APP - Customer Portal from Provincial Smart Home Services. Now you can upload bills, book and manage service appointments, and more.
Not happy with smart home service when…
Not happy with smart home service when it comes to maintenance. We had no hot water since 2 days, and no one comes to fix. Keep making false promises.
Guys, be careful with this company.🤯😠🙃
April 28, 2024
Unprompted review
Reply from Provincial Smart Home
Pinal, we sincerely apologize for the inconvenience you've encountered. Please reach out to me directly via email at Saveena.sapra@provincialsmarthome.com so that I can assist you right away. You can download our PHS APP and book an appointment. Hope to hear from you soon!
Thanks Juan and Akeem
April 28, 2024
Unprompted review
Reply from Provincial Smart Home
Tony, thank you for you review! We'll share your compliments with the team. Now you can download our official PHS APP - Customer Portal from Provincial Smart Home Services.
Customer Service was…
Customer Service was excellent(Shumayum)
Service Technician's were fantastic
April 25, 2024
Unprompted review
Reply from Provincial Smart Home
Anne, thank you for the review! Your feedback means a lot to us, and we'll definitely share your feedbacks with the team. Now you can download our official PHS APP - Customer Portal from Provincial Smart Home Services.
Thanks Juan and Akeem
April 26, 2024
Unprompted review
Reply from Provincial Smart Home
Vinoth, thank you for the review! Your feedback means a lot to us, and I'll definitely share your compliments with the team. Now you can download our official PHS APP - Customer Portal from Provincial Smart Home Services.
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