If I could give this company negative 5 stars, I would. I can't express how much I HATE this company for what they have done to myself and many others. They scammed everyone into purchasing their p... See more
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See what reviewers are saying
My parents were unfortunate victims of this company. They came to their door (which isn't legal in canada, regarding hvac services) in 2023 offering svaings and bundle deals that were too good to be t... See more
We are unfortunate victims of this company. They came to our door (which isn't legal in canada, regarding hvac services) in 2023 offering savings and bundle deals that were too good to be true. Since... See more
Customer service agent name PRACHI NANAVATI was such a sweet person .she listen the problem carefully and assist properly i send her the video of leaking filter .now waiting for the response from comp... See more
Company replied
Company details
- Home Automation Company
- Air Conditioning System Supplier
- Heating Equipment Supplier
- Home Improvement Store
- HVAC Contractor
- Smart Shop
Written by the company
Find Smart Home Automation and HVAC solutions that work with your budget, needs, and requirements. Integrity and service matter to us, so we back all our work with some of the industry’s best guarantees. Our vision is to see families and consumers use efficient technology that is economical and environmentally friendly. Homes and buildings contribute 13 percent of Canada’s emissions. We believe that members of our community should play their part in helping reduce greenhouse gas emissions.
Contact info
1243 Islington ave, Ontario, M8X1Y9, Etobicoke, Canada
- (877) 376-7589
- customerservice@provincialsmarthome.com
- provincialsmarthome.com
2.9
Average
668 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful service. But limited information
Quick answers.
Respectful.
But – he wasn’t able to provide the information I requested.
April 26, 2024
Unprompted review
Reply from Provincial Smart Home
Rob, we are always here to help! If you have any further questions, let us know by social media or in our official PHS APP - Customer Portal from Provincial Smart Home Services. Your feedback means a lot to us. Thanks again!
Great job Juan and akeem thanks!
April 22, 2024
Unprompted review
Reply from Provincial Smart Home
Souad, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Thanks Juan and Akeem
April 21, 2024
Unprompted review
Reply from Provincial Smart Home
Donna, thank you for the great review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Thanks Juan and Akeem
April 21, 2024
Unprompted review
Reply from Provincial Smart Home
Preetpal, thank you for the great review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Reply from Provincial Smart Home
Jashan, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Furad
The provincial smart home company is a farad company please no body trust on them.The company representative told me that they buy out the old company’s heater tank and put their tank but they didn’t pay them and both companies are charging me.Also the price of a heater tank in the marketplace is 2000 dollars max but they put 10000 dollars loan on me. I am going to sue them soon.
April 18, 2024
Unprompted review
Reply from Provincial Smart Home
Ghazanfar, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Thabks Juan and Akeem
April 19, 2024
Unprompted review
Reply from Provincial Smart Home
Jam, thank you for the review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Good Customer Service
I had a wonderful experience with Shumayum with regards to my queries that I had. all my queries were resolved in a quick time.
April 19, 2024
Unprompted review
Reply from Provincial Smart Home
Binod, thank you for the great review! Your compliments will be passed onto the team and we are glad to hear that you had a positive experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Great experience
Very much professional and passionate. Provided guidance on the enquired information.
April 18, 2024
Unprompted review
Reply from Provincial Smart Home
Sohel, thanks for taking the time to share your feedback! Your compliments will be passed onto the team and we are glad to hear that you had a great experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Kamlesh did good job at my home
April 17, 2024
Unprompted review
Reply from Provincial Smart Home
Iain, thanks for your review. Your compliments will be passed onto the team and we are glad to hear that you had a great experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
DO NOT USE THIS COMPANY!!!
I have heard and now suspect this whole experience is a SCAM! My mom had all the work done gave the appropriate paperwork on November 6 and has yet to have it worked out so I have taken over and sent 3 emails with no reply and every phonecall someone says something different. Little do they know, I will not let them get away with it!
April 17, 2024
Unprompted review
Reply from Provincial Smart Home
Dear Mona hood,
We sincerely apologize for the inconvenience you've encountered. Please reach out to me directly via email at Saveena.sapra@provincialsmarthome.com so that I can assist you right away. Hope to hear from you soon!
Palak has been the first person who has been really helpful.
Palak has been the first person, since December 9 who responded to my concerns and frustration. She managed to get me a service person the same day.
Thank you Palak. You are amazing!!
Mieke Schipper
April 17, 2024
Unprompted review
Reply from Provincial Smart Home
M> Sheppard, thanks for taking the time to share your feedback! Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Very calm and professional
Very calm and professional. Listened carefully and answers all my inquiries
Thank you shumayum
April 16, 2024
Unprompted review
Reply from Provincial Smart Home
Thanks for the review and your feedback! We will pass on the compliments to the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
She is good she help ne lot to find out…
She is good she help ne lot to find out with my problem her name shumayun she is a good helpful
April 16, 2024
Unprompted review
Reply from Provincial Smart Home
Niru, thanks for the review and your feedback! We will pass on the compliments to the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Palak answered all of my questions very…
Palak answered all of my questions very friendly
April 15, 2024
Unprompted review
Reply from Provincial Smart Home
Tracy, thanks for the review! We will pass on the compliments to the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Kamlesh did good electrical job at my…
Kamlesh did good electrical job at my home.
April 14, 2024
Unprompted review
Reply from Provincial Smart Home
Kamlesh, thanks for the review and your feedback! We will pass on the compliments to the team. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Reply from Provincial Smart Home
Ray, thanks for the review! Your compliments will be passed onto the team and we are glad to hear that you had a great experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Thanks Juan great job
April 14, 2024
Unprompted review
Reply from Provincial Smart Home
Fabiana, thanks for the review! Your compliments will be passed onto the team and we are glad to hear that you had a great experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services.
Thanks Juan great job!
April 14, 2024
Unprompted review
Reply from Provincial Smart Home
Teri, thanks for the review! Your compliments will be passed onto the team and we are glad to hear that you had a great experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
Efficient and professional service
I requested service on Tuesday and arranged an appointment for Thursday. Sami and Ismael arrived in good time, with the materials needed to address my concern. They were personable, pleasant and efficient. They went above and beyond to make the necessary repairs in a timely manner. Quite pleased with the service received. Thank you.
April 10, 2024
Unprompted review
Reply from Provincial Smart Home
Deb/Dan, thanks for the review! Your compliments will be passed onto the team and we are glad to hear that you had a great experience with us. Now you can download our official PRONTO APP - Customer Portal from Provincial Smart Home Services. Thanks again!
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