Provira Reviews 169

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication. Many people highlight the outstanding customer service, noting that the team goes above and beyond to guide them through processes and provide support during difficult times. The service provided is frequently described as efficient, prompt, and straightforward, with many consumers appreciating the clear explanations and quick resolution of their needs. Reviewers often mention feeling well-informed and supported throughout their interactions, leading to a positive overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, efficient, and... See more

Customer service

Customers consistently express high satisfaction with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An exceptionally professional company who offered assistance to a newly bereaved, heartbroken and stressed out daughter. From the first phone call with Tracy who was kind and compassionate to the eas... See more

Company replied

Rated 5 out of 5 stars

I never thought I would ever experience such care, excellent communications and simplicity from a company again in this life time, but Sharon at Provira proved me wrong. Sharon has renewed my faith i... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Provira highly enough. Probably the most professional efficient company I have ever dealt with. Debbie was always available to answer any questions and replied promptly. No hidden c... See more

Company replied

Rated 5 out of 5 stars

An absolutely amazing experience! Tracy is friendly,experienced,knowledgeable person.When I first contacted Provira I did not believe in any success -but 3 weeks later my case was approved and I’ve... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Provira is a specialist finance company, providing loans to beneficiaries and executors of estates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Debbie was really diligent which helped…

Debbie was really diligent which helped overcome the usual inertia of the legal profession. Best rates I could find. Would certainly recommend.

May 18, 2023
Unprompted review
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Reply from Provira

Thank you so Peter for the wonderful review. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

Provira (Debbie Collins)

Provira (Debbie Collins). Absolute stellar service at a difficult time. Debbie is professional, patient, considerate and acts without delay.

Can't recommend enough. They do what they say. At a difficult time, that is what you need.

Thank you Debbie / Provira.

April 20, 2023
Unprompted review
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Reply from Provira

Thank you Richard for the 5 star review. It was a pleasure to be able to help you. Kind regards Debbie

Rated 5 out of 5 stars

Provira are a great company to deal…

Provira are a great company to deal with and Debbie did all she could to get things done as fast as possible for me, Thank you so much Debbie for all your help and get the funds over to me so quickly.

April 6, 2023
Unprompted review
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Reply from Provira

You are most welcome and thank you for the great review. Please get in touch if you need any further help.

Rated 5 out of 5 stars

Outstanding service

From enquiry to distribution of funds the service from Provira and in particular Debbie was superb. Communication every step of the way was outstanding.

April 13, 2023
Unprompted review
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Reply from Provira

Thank you so much for the 5 star review and your kind words. If we can be of any further help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Debbie is a credit to the company.

Excellent quick customer service from start to finish. Debbie was very understanding, helpful and professional throughout the whole process. Would strongly recommend this company. Thank you Debbie.

March 28, 2023
Unprompted review
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Reply from Provira

Thank you so much for the lovely review Nick. If I can be of any further assistance in the future, please do not hesitate to contact me
kind regards
Debbie

Rated 5 out of 5 stars

Great service

Great service, friendly, helpful & fast

March 14, 2023
Unprompted review
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Reply from Provira

Thank you for the 5 star review! We are so pleased you were happy with the service provided. If we can be of any further help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Fantastic service & support

This experience with this company was absolutely smooth Sailing. Debbie, thank you for your professionalism and support. So kind. Feedback and communication superb. Expecting payment soon. It's taken under 2 weeks. Appreciated. 😊 Linda

March 15, 2023
Unprompted review
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Reply from Provira

You are most welcome Linda it was my pleasure. Thank you so much for for the great review! If we can be of any further help in the future, please do not hesitate to contact us. Best wishes Debbie

Rated 5 out of 5 stars

Firstly I would like to thank Debbie

Firstly I would like to thank Debbie, very helpful goes above and beyond to help sort out any issues. The whole company have your best interests as thier core work ethic, payout was smooth and quick highly recommend to anyone needing this help.

March 7, 2023
Unprompted review
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Reply from Provira

Thank you Kevin for the lovely review. I am so pleased we were able to help you and I wish you all the very best for the future kindest regards Debbie

Rated 5 out of 5 stars

Good experience

Good experience, great Company Debbie was perfect and professional in every way.
I would highly recommend this Company for a stress free experience.
It was quite refreshing to deal with someone who says what they mean ….. and means what they say.
First class tip top.

February 22, 2023
Unprompted review
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Reply from Provira

Thank you Lesley for your kind words, and as I said on the phone do not hesitate to contact us if you require any further assistance.

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Fast efficient and simple to understand. Would definitely recommend .

March 1, 2023
Unprompted review
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Reply from Provira

Thank you so much for your 5 star review! We were very happy we were able to help you. If you require any further help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Provira

Provira, really helpful. Very straight forward procedure. I would highly recommend them. Simple interest paid.

February 24, 2023
Unprompted review
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Reply from Provira

Thank you so much for the 5 star review! If we can be of any further help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Fantastic Service!

Debbie went above an beyond to help me. Her customer service was friendly, helpful and tailored to my individual requirements.

Thank you!

January 12, 2023
Unprompted review
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Reply from Provira

Thank you so much for taking the time to give us this great review. We are so pleased you chose Provira, and if we can be of any further help please do not hesitate to contact us.

Rated 5 out of 5 stars

Transparent and a fantastic trusted…

Transparent and a fantastic trusted firm to use. Probate can be a very difficult time and monies locked away due to legal processes. Provira are just amazing at offering clear solutions to help.

January 24, 2023
Unprompted review
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Reply from Provira

Thank you so much for taking the time to write this great review for us at Provira. We are very pleased you were happy with the service provided. If we can be of any help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Amazing Help! Thank you.

We sadly lost out Mum in May quite suddenly, leaving my 2 sisters & I her estate. Probate has been taking so much longer than we had anticipated, meaning we were unable of course to access much needed funds. Provira have been AMAZING from the start, to help us get some much needed funds. We have dealt with both Steve Gauke & Debbie Collins who both have been so kind, helpful, efficient & helped us out right from the first email. We did have some minor issues with our own probate team, however, Debbie & Steve got straight on to this and sorted it all out so quickly & funds were released the same day! Thank you both so much, such a relief at already a difficult & worrying time. I highly recommend using Provira if you may be in urgent need of funds before the grant of probate. Thank you :-)

January 12, 2023
Unprompted review
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Reply from Provira

Thank you Cathy for your kind words. We are so pleased you were happy with our service, and if we can be of any further help in the future please do not hesitate to contact us.

Rated 5 out of 5 stars

First class

Once the estate had gone to the Probate court, the efficiency and communication was first class. Thanks to Debbie Collins for her professionalism

December 9, 2022
Unprompted review
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Reply from Provira

You are very welcome Steve. Thank you for the great feedback. If we can be of any further help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Honest, prompt and up front.

Very honest and accessible service from Debbie, no false promises but lots of support. All went well quickly and I am very satisfied with a company that I trust.

December 22, 2022
Unprompted review
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Reply from Provira

We are so pleased you were happy with our service Paul. Thank you for taking the time to complete this review. If we can be of any further assistance in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

I requested an advance on inheritance…

I requested an advance on inheritance due to delays in the sale of a property. Provira were transparent with fees, and worked quickly to get this done before solicitors closed for Christmas. Communication was excellent throughout the application process .

December 22, 2022
Unprompted review
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Reply from Provira

You are most welcome Alex. Thank you so much for the great review. If we can be of help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

My Customer experience with Provira is…

My Customer experience with Provira is now complete. I'm advised that the Executor's have now paid off the Probate Loan. Certain Financier's warned me off this type of short-term finance but I was provided with a statement a few days ago and the charges are transparent and minimal. I can't believe how little this has cost me, and wouldn't hesitate to recommend Provira, And Steve Gauke in particular!

December 9, 2022
Unprompted review

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