ProWare Kitchen Reviews 

637
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the kitchen products offer fantastic value and are exceptionally well-made for everyday cooking tasks. Many people are thrilled with how easy the pots and pans are to clean and maintain over long periods of use. Shoppers also note the prompt shipping and attentive communication provided by staff before and after making a purchase. Some reviewers were not happy with delivery delays or heavy product weights that made handling difficult for certain individuals. A few buyers also expressed disappointment regarding specific quality issues or higher prices compared to alternative online shopping platforms.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with the outstanding cookware and... See more

Quality

Users describe positive interactions with quality, expressing deep appreciation for the outstanding build,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived quickly... See more

Service

People report positive experiences with service, frequently praising prompt responses, rapid delivery, and... See more

Order

Reviewers highlight positive aspects of order process, expressing delight with the three-pan set, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a set of pans with features I needed (such as a helper handle). They were beautiful, very solid and seemed very good quality. Unfortunately they were so heavy with that it wasn't possible for... See more

Rated 5 out of 5 stars

We ordered two copper bottomed frying pans but, unfortunately, received incorrect ones. On contacting Proware they immediately sent the correct ones out on a next day delivery. I returned the incorre... See more

Rated 5 out of 5 stars

The quality of the stainless steel tri ply cookware is already known to me, owning some smaller pans. This order of larger pans was handled brilliantly through the website. Very fast despatch and wel... See more

Rated 5 out of 5 stars

I have already shopped with ProWare before but on this shopping ‘trip’ I wanted to buy a replacement lid for one of my existing 18cm saucepans and on the ProWare website I could only see 24cm spare li... See more


Company details

  1. Kitchen Supply Store

Information provided by various external sources

We are a family owned and run business with years of experience in the kitchenware industry. The ProWare ranges are carefully designed and engineered in Sheffield to the highest standards. We pride ourselves on producing beautiful and professional quality cookware that will last a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

This is our second purchase on both occasions the parcel was well packaged and delivered promptly, the pots themselves are top quality and should last a lifetime

October 1, 2024
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you for ordering with us again. We are really pleased you are happy with your purchase.
Many thanks,
ProWare

Rated 5 out of 5 stars

Very speedy delivery of order

Very speedy delivery of order. I purchased a set of induction pans, they are of a very good quality and from the first few uses are very easy to keep clean. Time will tell.

August 28, 2024
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Reply from ProWare Kitchen

Thank you John, we are really glad you were happy with the service and quality of the pans. We hope you enjoy putting them to good use.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great Company

ordered, delivered promptly, and so far, great product. What more could you want.

September 18, 2024
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Reply from ProWare Kitchen

Thank you for ordering with us.
Many thanks,
ProWare

Rated 5 out of 5 stars

The pans are excellent

The pans are excellent. They look good so good they are staying out on a shelf not hiding in a cupboard. They feel good in the hand and more importantly work well on the induction hob. They are easy to clean. Delivery was fast and they were well packaged.

August 26, 2024
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Reply from ProWare Kitchen

Thank you for ordering with us, we love that you are displaying them, they look fantastic on the shelf! Enjoy cooking with them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great pans well worth the money

I visited the ProWare Kitchen stall at Burghley Horse Trials this year as i was interested in stainless steel pans to replace my non stick (eat less plastic and chemicals). After a chat with the friendly helpful staff I picked up the Stainless Steel Tri-ply 24cm Sauté Pan to use on my induction hob and i'm very glad I did. Excellent pan easily outperforming my current equivalent non stick pan. Great heat dispersion, easy to control and so far brilliant results. Cleans up a treat too. If you're thinking of moving away from non stick give these a try.
2 month update - I'm totally sold on this pan. I have found it to perform to a consistantly high standard, it is faultless. Still looks as good as day one and not had to use a scourer at all. It is a revelation.

September 7, 2024
Unprompted review
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Reply from ProWare Kitchen

Thank you for visiting and ordering from us at Burghley, we really enjoyed the show. We're so glad your happy with the results of cooking on stainless steel.
Many thanks,
ProWare

Rated 5 out of 5 stars

Absolutely love Proware, both the company & its products

I’ve bought various pans & kitchen items etc from Proware over a several year period. Absolutely love both the company and its products. So refreshing to have such consistently high quality and standards from a family run UK company. I’ve purchased several different types of pans, the latest now adding to my copper-bottomed collection. Strong, sturdy, beautifully constructed, amazingly effective heat distribution, easy to clean & maintain, longevity second to none. And all this at an affordable price. Customer service excellent. Speedy, reliable, dependable. Being a customer of Proware really is an absolute pleasure. I wish them continuing success. They most certainly deserve it…

September 10, 2024
Unprompted review
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Reply from ProWare Kitchen

Thank you for your lovely review Jeanette, it is much appreciated by the whole team. We're so happy that you love the Copper Base products and we hope you keep enjoying using them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Ordered my new pans late Sunday…

Ordered my new pans late Sunday evening, arrived Tuesday morning. Love the stock pot, non-stick frying pan & steamer which I ordered to add to pans previously bought from pro-ware. Great quality cookware from a company who deliver a very efficient service. Thank you.

August 18, 2024
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Reply from ProWare Kitchen

Thank you for ordering with us again Roisin. We're really pleased that you love your new additions to your set.
Many thanks,
ProWare

Rated 4 out of 5 stars

I ordered three pans initially

I ordered three pans initially, loved everything about them, so ordered two more with a discount applicable to a second order.
Well designed, sturdy & ergonomic.
Rapid delivery in great packaging.
Would have given the full 5 stars but there doesn’t seem to be an option to buy a matching lid for the 'milk' pan, which is a shame

July 20, 2024
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Reply from ProWare Kitchen

Thank you for ordering and for leaving a review, we really appreciate it. Traditionally a milk pan doesn't come with a lid but we appreciate your feedback and hope you enjoy using your cookware.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great product

Great product and service. Delivered on time. 2nd time I have ordered from them.

July 16, 2024
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Reply from ProWare Kitchen

Thank you for ordering with us again, we really appreciate you taking the time to leave a review.
Many thanks,
ProWare

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, packaged really well. Product as described.

August 4, 2024
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Reply from ProWare Kitchen

Thank you for ordering with us Fiona, enjoy using your new pan.
Many thanks,
ProWare

Rated 5 out of 5 stars

These pans are amazing

These pans are amazing. They cook perfectly on low temperatures no need to have high heats, evenly, & wash up beautifully. Best pans I’ve ever bought. 3 years on still going strong and just bought the milk pan to add to my copper based set. Ordering & delivery very organised with regular updates and delivered within 48 hours.

July 21, 2024
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Reply from ProWare Kitchen

Thank you Debbie, we're really happy to hear this. We hope you enjoy using your new milk pan.
Many thanks,
ProWare

Rated 5 out of 5 stars

Quality

Quality, quality quality. Never has to be replaced… just had to add the size I have not got! Worth every penny.

June 30, 2024
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Reply from ProWare Kitchen

Thanks Guy, we hope you enjoy using your new addition!
Many thanks,
ProWare

Rated 5 out of 5 stars

Had to replace some very old stainless…

Had to replace some very old stainless steel/copper pans as the handles were coming off, chose these as the riveted handles should wear better. The pans arrived very quickly and are very obviously much better quality than my old ones, they are really quite heavy even when empty but the additional end handle should help with this. Very pleased with my purchase

May 26, 2024
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Reply from ProWare Kitchen

Thank you Madeline, we're really pleased you are happy with the quality of the pans and the stainless steel rivets will definitely help them last even longer. We hope you enjoy using them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Completely recommendable

Quick, efficient service. Quality products. No fuss. Excellent.

May 23, 2024
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Reply from ProWare Kitchen

Thank you for ordering with us Jason, we're glad you're happy with the quality of the pans.
Many thanks,
ProWare

Rated 5 out of 5 stars

Found ProWare in the local magazine Westside …

Found ProWare in the local magazine Westside Magazine for Sheffield .My copper pans are fabulous to use ,worth every penny .

March 19, 2024
Unprompted review
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Reply from ProWare Kitchen

Great to hear that you saw us in the Sheffield Magazine and we are so glad you are enjoying your Copper Pans, we definitely love the Copper too!
Many thanks,
ProWare

Rated 5 out of 5 stars

Upgraded Copper Bottom Pans

I had used a standard brand for many years and wanted to upgrade. Did a fair bit of research to make sure of the quality and value for money. I needed more information and emailed ProWare direct. They came back with all the information I needed. The pans were delivered next day and look fantastic.

After our first use, I wanted reassurance that the stainless steel could be kept in the perfect style and high polished finish it came with when new. Again I emailed direct and was recommended a cleaner especially for stainless steel. This worked extremely well.

Overall the quality of the pans and the customer support was excellent. I would highly recommend these pans and they company who supply them.

March 18, 2024
Unprompted review
ProWare Kitchen logo

Reply from ProWare Kitchen

Thank you Andy, we are really pleased you got in contact with us to ask questions about the pans. Glad you're happy with the quality and the service you received, thanks for getting in touch it is much appreciated,
Many thanks,
ProWare

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