Special approach to the customer – before shipping, you receive a short video of your sneakers, along with a size consultation (for example, Balenciaga sizing runs smaller and may correspond to larg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delighted with my purchases. Joseph was brilliant to deal with. He was very communicative and answered any queries I may have had regarding sizing etc promptly. He went to great effort to ensure every... See more
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The over all experience was great, had a size issue with my fist order but for the price I made it work. The quality was better than I expected which made me order more. The processing time and shippi... See more
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This place is absolutely awesome! Customer service was very prompt answering and resolving my issue on my first order which made it way too easy to order from them again. Items came as described and i... See more
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Company details
Written by the company
At Prsnlplg, we believe that everyone should have access to high-quality, stylish products without breaking the bank. That’s why we offer a wide selection of affordable products for both men and women. We understand that the love for branded products doesn’t always come cheap, which is why we strive to provide our customers with the best deals on the latest and greatest items. Our goal is to provide our customers with the best selection of products at unbeatable prices. We constantly update our inventory to include the latest releases and hottest trends. We also offer a wide variety of sizes to ensure that everyone can find the perfect fit. We pride ourselves on providing excellent customer service and a hassle-free shopping experience.
Contact info
Netherlands
- +31685657380
- Service@prsnlplg.com
- prsnlplg.com
4.7
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Quality of the product is A+
July 12, 2024
Reply from Prsnlplg
Hi Rashad,
Thank you sincerely for your kind review, we really appreciate it ! 😊
Kind regards,
Prsnlplg
Thought it was scam but it wasnt…
Found their instagram thought it was fake, Found out it was Grey market shoes so then i thought lets try it, Few weeks later i got my first shoe felt and looked perfect, So ordered 2 other shoes with the fastest delivery time, And i would recommend buying youre shoes here also the nicest customer service and they reply very fast 100% worth the money!
May 29, 2024
Reply from Prsnlplg
Hi Hamdy,
Thank you so much for your kind review. It really means a lot to us. 😊
Best regards,
Prsnlplg
Reply from Prsnlplg
Hi Evelien,
Thank you for your kind review, we really appreciate it ! 😊
Kind regards,
Prsnlplg
Wrong size and they are making me to…
Wrong size and they are making me to pay for the returning shoes
March 30, 2024
Reply from Prsnlplg
Hi James,
Thank you for your review. We appreciate you letting us know about the discrepancy. As per our records, and the screenshot we shared with you, the initial order you had made was a UK size 8.5. We understand how easy it is to overlook these details, and we were more than happy to accommodate your request for the UK size 9.5 as soon as you noticed the error you had made during ordering.
We've pre-arranged size UK 9.5 for you, so that the moment we receive your return, we can quickly send out the correct larger size to you.
We also requested for the tracking code of the return shipment to ensure a smooth exchange, but unfortunately, we did not receive it. We also sincerely apologize for the misunderstanding and inconvenience regarding our returns policy as well; as we had discussed with you previously, our store does not offer free returns.
Please let us know if there’s anything else we can assist you with to make this right.
Kind regards,
Prsnlplg
I get lots of compliments whenever I…
I get lots of compliments whenever I wear the shoes
March 5, 2024
Delivery was a few days later than…
Delivery was a few days later than expected but 100% honest and reliable.
February 22, 2024
Reply from Prsnlplg
Hi Paul,
Thank you for taking the time to leave a kind review for us, we really appreciate it. We are also very sorry for the slight delay at the time, and we sincerely appreciate your understanding and patience throughout.
Kind regards,
Prsnlplg
If you can live with the wait
If you can live with the wait, you won’t be disappointed. Great products- worth the wait!
White Oreo and White thunder (Unreleased) lived up to my son’s expectations and the validation service was a great move. You get to see and comment on the product before they ship it! Will definitely be buying from them again.
March 21, 2024
Unprompted review
Reply from Prsnlplg
Hi Rikke,
Thank you so much for such a heartwarming review! Reading your review truly made our day. We’re so happy to to hear that both pairs met your son’s expectations. Your recognition of our service really means a lot to us genuinely 😊
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Graham,
Thank you for your kind review, we really appreciate it ! ☺️
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Mulan,
Thank you so much for leaving a review! 😊
Kind regards,
Prsnlplg
Great
The shoesh were very great and the quality was also great, but the delivery did take a month. Buy overall a great shop and i am surely gonna order more!
January 8, 2024
Reply from Prsnlplg
Hi Erik,
Thank you very much for your kind words. We truly appreciate your positive feedback and are delighted to hear that you loved the shoes. 😊
We are also very sorry for the inconvenience caused by the delayed delivery. We’ll strive to enhance our delivery processes to ensure faster delivery times to you in the future.
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Anestis
Thank you for taking the time to share your feedback. We're thrilled to hear that you love the shoes! We also want to sincerely apologize for any delay in the delivery;
Your input is invaluable, and we've already made improvements. We've switched our shipping method from DHL to FedEx to ensure faster delivery in the future.
Best regards,
Prsnlplg
No delivery of item.
The shoes have not yet been delivered to my address by DHL. Kind regards Carsten Elm Andersen, January 11th. 2024
December 11, 2023
Reply from Prsnlplg
Hi Carsten,
We appreciate your feedback. We want to inform you that your sneakers are available for pickup.
We had sent you the pickup address both today and on Wednesday through email when the shoes were delivered to the pickup location.
Kindly check your email for the details and if you also have anymore questions, please feel free to reply to our email.
Kind regards,
Prsnlplg
Dior Air Jordan 1 -Satisfied my Skepticism
My wife bought the Dior Air 1 for me and I was seriously skeptical about these, but when they arrived I was blown away. I own many pairs of high end shoes. I mostly own YSL sneakers purchased from St Laurent’s Chicago store. So I had these to compare the quality to and the quality is of similar to those high end sneakers purchased in person at St Laurent. If I can find a way to post photos here I will do that. But I can also say that the photos online are a solid representation of the shoes I received.
December 27, 2023
Unprompted review
Reply from Prsnlplg
Hi Steven,
Thank you so much for you kind review, your kind words mean alot to us, and we're absolutely delighted that hear that you're pleased with the quality of the sneaker.
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Stephanie,
Thank you so much for your kind message, we are very happy to hear that your daughter loves her Jordans ! 😊⭐️
Kind regards,
Prsnlplg
Shipped shoes fast and A+ customer service.
Shipped shoes fast! Sent video of the shoes to see if I agreed with the final product. I saw a few discrepancies and they sent a new video and photos a week later. This was some of the best customer service I have had in years! I live in Kansas.
November 29, 2023
Reply from Prsnlplg
Hi Jeremy,
Thank you so much for your kind review, it mean a lot to us!
We're incredibly grateful to have been able to make your experience a positive one. Your message has truly made our day! ☺️
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Argyris,
Thank you so much for your kind review, we really appreciate it ! 😊
Kind regards,
Prsnlplg
Prsnlplg - great customer service, very responsive
Prsnlplg were reassuring to deal with: they sent a video of the actual pair of shoes for my review prior to shipment, and they responded very quickly to my emails when i enquired about delivery status (tracking status not updated once landed in Switzerland). The delivery was made within the time they estimated. Thank you Prsnlplg for your excellent, reassuring service 😊.
December 17, 2023
Unprompted review
Reply from Prsnlplg
Hi Richard,
Thank you immensely for your kind review! We're truly grateful for your support and thrilled to hear how satisfied you are 😊
Kind regards,
Prsnlplg
very good quality and very good service
very good quality and good service
My shipment didn't go very well via DHL, but they solved it very well
Shipping takes a long time but it is more than worth the wait
November 4, 2023
Reply from Prsnlplg
Hi Jelle,
Thank you so much for leaving a kind review, we really appreciate it ! 😊
We also appreciate your understanding and patience during the delays you experienced. We sincerely apologize that the shipping took longer than anticipated. Rest assured, we're committed to ensuring that future delivery times won't take as long.
Kind regards,
Prsnlplg
Very helpfull and professional.
October 21, 2023
Reply from Prsnlplg
Dear Vegard,
Thank you so much for your kind review. We truly appreciate you taking the time to share your positive experience with us.
We want to sincerely apologize for the delay in responding to your review. It was a mistake on our part, as we had mistakenly missed it and we are incredibly sorry for this.
We will also pay more attention to make sure this not happen again.
Kind regards,
Prsnlplg
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