Special approach to the customer – before shipping, you receive a short video of your sneakers, along with a size consultation (for example, Balenciaga sizing runs smaller and may correspond to larg... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delighted with my purchases. Joseph was brilliant to deal with. He was very communicative and answered any queries I may have had regarding sizing etc promptly. He went to great effort to ensure every... See more
Company replied
The over all experience was great, had a size issue with my fist order but for the price I made it work. The quality was better than I expected which made me order more. The processing time and shippi... See more
Company replied
This place is absolutely awesome! Customer service was very prompt answering and resolving my issue on my first order which made it way too easy to order from them again. Items came as described and i... See more
Company replied
Company details
Written by the company
At Prsnlplg, we believe that everyone should have access to high-quality, stylish products without breaking the bank. That’s why we offer a wide selection of affordable products for both men and women. We understand that the love for branded products doesn’t always come cheap, which is why we strive to provide our customers with the best deals on the latest and greatest items. Our goal is to provide our customers with the best selection of products at unbeatable prices. We constantly update our inventory to include the latest releases and hottest trends. We also offer a wide variety of sizes to ensure that everyone can find the perfect fit. We pride ourselves on providing excellent customer service and a hassle-free shopping experience.
Contact info
Netherlands
- +31685657380
- Service@prsnlplg.com
- prsnlplg.com
4.7
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bumpy experience at first, but it all worked out in the end.
I originally had issues placing an order, but thanks to Esther at prsnlplg, everything was eventually resolved.
November 22, 2023
Unprompted review
Reply from Prsnlplg
Hi Joan
I'm grateful for you sharing your experience, and I'm pleased that we were able to resolve the issue together. I apologize for any inconvenience you initially faced.
Best Regards,
Esther
It was great!
October 24, 2023
Reply from Prsnlplg
Hi Betül
Thank you for your kind review, we really appreciate it :)
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Tamara,
Thank you for your kind review, we are very pleased to hear that you are happy with the shoes 😊
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Jan,
Thank your your kind review, we really appreciate it ! 😊
Kind regards,
Prsnlplg
Ordered a pair of adidas shoes
Ordered a pair of adidas shoes. There were some issues with the delivery, but the company was communicating very well and solved the issue asap. They always responded the same day and were very clear. Loved shopping on the site and very good prices for the shoes. I will definitely be placing more orders…when I have the money.
October 11, 2023
Reply from Prsnlplg
Hi Rosette,
Thank you so much for your kind review, it means a lot to us!
We also want to thank you for your patience and understanding during the time the issues had occurred, and we are very glad it also eventually worked out for the best 😊
Kind regards,
Prsnlplg
Was very sceptical at first and after…
Was very sceptical at first and after the first week of waiting for the sneakers i reached out to the support that also send me videos of the sneakers and they replied pretty fast and let me know not to worry. My pair of Jordan 4s arrived after 2 weeks and they look incredible.
October 11, 2023
Reply from Prsnlplg
Hi Dustin,
We're truly grateful for your kind words. We completely understand the skepticism that can come with a first-time experience. It warms our hearts to know that we were able to put your mind at ease.
Your review means a lot to us :)
Kind regards,
Prsnlplg
Great shoes.
My son is extremely happy with the shoes, we are happy we found this site. Only reason didn't get 5 stars is due to the shipping delays and lack of communication regarding the shipping. Otherwise great. We will buy again.
October 5, 2023
Reply from Prsnlplg
Hi Julissa,
We would like to thank you for your kind review. We're very happy to hear that your son is extremely happy with the shoes We genuinely appreciate your support and trust in us !
At the same time, we would like to apologise for the shipping delays and the lack of communication you encountered. This is certainly not the service we aim to provide, and we are deeply sorry for any inconvenience this may have caused you. We take your feedback seriously, and we're committed to using it as a catalyst for improvements in our communication processes. Our team is dedicated to ensuring that your next shopping experience with us is smoother and better communicated.
Your feedback is very important to us, and we greatly appreciate you for taking the time to provide it. It helps us continually improve our services.
Thank you once again for your kind review :)
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Nil,
Thank you for taking the time to leave a review. We're glad to hear that you found the shoes to be satisfactory.
We're genuinely sorry to learn about the delivery mishap you experienced, and we appreciate your patience during the time. Unfortunately, there was an unexpected delay with the delivery of your order, which we acknowledge is not in line with the service we aim to provide.
Your feedback is essential in helping us improve, and we'll definitely look into what we can do to prevent the same mishap from happening in the future. We strive to make every part of your shopping experience smooth and as efficient as possible, and unfortunately it appeared we fell short in this instance and we apologise for that.
Your satisfaction means a lot to us, and we hope to have the opportunity to serve you even better on your next order.
Kind regards,
Prsnlplg
You should have bigger sizes
You should have bigger sizes like 48.5 and higher
for joran 11 retro lows.
October 10, 2023
Unprompted review
Reply from Prsnlplg
Hi,
Thank you for sharing your feedback about our sizing. We truly appreciate your input as it helps us improve.
We completely understand where you're coming from – bigger sizes, like 48.5 and above, can make huge difference. We really appreciate that you've suggested this to us, and we're absolutely going to look into making those sizes available in the future.
Kind regards,
Prsnlplg
absolutely satisfied
Good and transparent interaction / communication with customer, raised expectations fully met
September 29, 2023
Reply from Prsnlplg
Hi Volker,
Thank you for you kind review, we really appreciate it 😊
Kind regards,
Prsnlplg
Happiness
I can not express how happy my son is with the shoes,he takes such good care of them ,he loves them,I am also amazed at the exceptional way I was treated when I had questions or worries ,the shoes arrived within the time frame exactly as we expected them to look,I am beyond grateful and thankful I ordered from you ! I most certainly will order again,and have already told everyone I know about your company! Sincerely Shannon Inger
August 26, 2023
Reply from Prsnlplg
Hi Shannon,
Thank you so much for taking the time to share your wonderful and kind review! We are absolutely delighted to hear how happy your son is with his new shoes and how pleased you are with your overall experience.
Our team is always dedicated to providing exceptional service, and it gladdens our hearts to know that we were able to provide this service to you.
We truly appreciate your kind words and your recommendation means the world to us, and we look forward to serving you again in the future.
We want to thank you once again for your trust and support !
Best regards,
Prsnlplg
didn't recive the shoes
August 25, 2023
Reply from Prsnlplg
Hi Rodrigo,
We had sent you an email early this morning about the delay, we had received a notification in our system about it.
We are very sorry for the inconvenience.
Kind regards,
Prsnlplg
DON'T SHOP HERE!!!
got a copy of a pair of nike shoes, and subsequently a lot of excuses about whether they are originals that do not meet ten quality requirements.
Next, they do not follow the rules with a 14-day right of return because they believe that you, as a customer, based on photos, must accept the product before they send it, and you therefore waive your right of withdrawal even though that practice is illegal, and do not change the fact that you have a 14-day right of withdrawal from the day you receive the item.
So don't shop here
August 24, 2023
I need my shoes
August 23, 2023
Reply from Prsnlplg
Hi Olivier,
Thank you for reaching out. We've already sent an update to your email a few hours back regarding your parcel. We'll continue to monitor the tracking and keep you posted with any new updates.
Kind regards,
Prsnlplg
Reply from Prsnlplg
Hi Philip !
Thank you for your kind review, we really appreciate it 😊
Kind regards,
Prsnlplg
Can not wait for my fourth pair to arrive
I am just eaiting for my fourth pair of sneackert to arrive.
I just adore people in prnspig. So kind, helpful snd as you can tell sneackers are best quality.
August 7, 2023
Reply from Prsnlplg
Hi Natasa
Thank you so much for your kind review, we really appreciate it ❤️
Very good quality ⭐️⭐️⭐️⭐️⭐️
July 5, 2023
Reply from Prsnlplg
Hi Prokopis
Thank you for your kind feedback, we really appreciate it 😊
Impressed!
I found this website on Instagram thinking that was one those many that are selling fake stuff, but ones I’ve taken a better look I decided to give it a try. Everything looked pretty secure and customer service was every efficient as they were replying to my emails pretty quick, and proving as well with all accurate details of the shipment.
After having ordered the shoes on the 12/07 I’ve received 8 days after and the quality is amazing!
Definitely not my one and only order I will do!
10/10 for everything.
July 19, 2023
Unprompted review
Reply from Prsnlplg
Hi Elia
Thank you so much for your kind feedback, we really appreciate it and we are very glad to hear that you are satisfied :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.