PRYA Reviews 1,565

Excellent product. Looks amazing and so clear to see names. Great quality. Bought one originally as a gift for a friend, loved it on them and purchased one for myself, with two names. Also then purchased another for my sister in law as a gift. Will definitely use Prya again. Thank you. Also kept in touch each step of producing the necklace.

I had a fantastic experience purchasing jewellery from this company. The service was first class from start to finish. I had a query after ordering and their response was extremely quick and helpful, which I really appreciated. Delivery was also very fast and the piece itself is beautiful. I would definitely recommend and will happily order again!

Fantastic customer service. I had a query about an offer I had seen online. The team were really helpful and got back to me very quickly with all the information I needed. The earrings purchased are lovely. Delivery was really quick. A great buying experience- thank you.

From the beginning to the end, it was clear that everyone involved in creating the item I ordered put genuine care and dedication into ensuring my satisfaction. I truly appreciate that commitment and will continue to return for future purchases. Please keep up the outstanding level of service you provide—it’s the key to your continued success.

Lovely Gifts
I ordered a set of earrings and a necklace while in New Zealand to be delivered to Australia.
They turned up in Australia with in ten days beautifully gift wrapped.
Absolutely amazing service.
And the jewellery was stunning,very pleased.

I’m really disappointed with my experience purchasing a personalised necklace from this company. Considering the price, I expected much higher quality and durability. Unfortunately, after only a few months of wearing it, the necklace started to turn rusty and the gold plating began to rub off.
What makes this even worse is that this is the second time it has happened. I previously ordered a personalised necklace from them and experienced the exact same issue. On top of that, the first time I ordered, they went over the predicted production and delivery time frame. Given that they take weeks, sometimes even months, to produce and deliver these personalised pieces, you would expect them to be of excellent quality. They claim the long wait is due to the care and craftsmanship involved, but the end result simply does not reflect that.
For something marketed as high quality and priced accordingly, it should not tarnish or fade after only a few months of normal wear. The design and personalisation are lovely, but the poor durability and long wait times make the overall experience really appalling. I wouldn’t recommend purchasing unless there are significant improvements in both quality and service

My boyfriend surprised me with a necklace for Christmas because he knew I’d been wanting to buy Priya’a jewellery for such a long time. The chain has two pendants, and unfortunately one of them became scratched, I think they may have been rubbing against each other, or it could possibly have been a small manufacturing fault.

That said, the other pendant and the necklace itself are in perfect condition, so the overall quality is clearly very good.

I emailed their customer service team and they responded very quickly. They handled everything so smoothly and kindly, and to my surprise they replaced not just the scratched pendant, but the entire necklace.

I’m really hoping it doesn’t happen again, as this is my first time owning their jewellery. However, I’ve always heard amazing things about their quality, and based on the customer service alone, I’m really impressed.

Brilliant customer service and very very happy with my purchase!

Affordable beautiful crafted jewellery

I have purchase several items from PRYA and each items has been beautifully made , look really elegant and good value for money.

Beautiful jewellery and customer service that went above and beyond for me. I ordered several rings for my daughter for Christmas and they were all stunning but as she wanted to wear them on different fingers we had to exchange a couple of them. The process was simple and fast and thought then how fantastic it was. Unfortunately, my daughter had gone to Thailand for 4 weeks so was unable to try them on and it’d turns out I’d accidentally ordered her a size smaller than a size bigger! And now we were outside the returns window so she was upset I couldn’t exchange them. I thought I would email them to see if they could make an exception due to my stupidity and if we could just exchange them one more time. My email went answered within minutes with a reply and a lovely lady called Ellie was able to help me resolve my mistake. I couldn’t believe how helpful and kind they were! Their customer service is 10/10 and I will definitely be purchasing from them again. I cannot tell you how refreshing it is to be able to ‘speak’ to a human when there is a problem and not a ChatBot!! Highly recommend for all jewellery needs especially if you have a head like a sieve like me! :)

Firstly, I love Prya jewelleries and I purchased from them in the past and probably will purchase in the future.

However I just had to unsubscribe from their newsletter as I absolutely hate that they making up a fake order scenario hoping that I'll go on the website trying to find when I made that order and they hoping I'll just make a purchase - I guess that's the goal? If you are confident in your jewelleries you don't need these annoying tricks trying to lie to your customers. I don't appreciate being lied to as I didn't order anything and nothing is in preparation, and I've received several email about it specifically asking not to contact customer service - as the order doesn't exist obviously. I think this is disgusting and you made me feel negative about your company.

I ordered my daughter a Arabic style necklace for her birthday from Prya as I wanted a good quality anti tarnish piece, I had seen great reviews so I didnt hesitate to place my order. On arrival as expected the quality of the necklace and the packaging was beautiful.
Not only do they offer excellent quality goods but they keep you updated about your order every step of the way and nothing is to much for them. I will be placing my next order asap :-)

Just ordered a personalised anklet for my girlfriend fo Valentine's Day (this week) which originally said "Next working day" delivery.

However, now I've placed the order & paid, it says "5-7 weeks delivery"!! This is shocking service!

I recently placed an order for some rings on the website.

Yesterday when they arrived I had a small issue with one of the rings so I sent an email over to the team, and already I have a replacement ring on the way!

Both Sharon and Favour were so helpful and the customer service has been outstanding. I love my rings and I’ll definitely be using Prya again for more jewellery!❤️

Beautiful made pearl bracelet with dainty small pearls never take this off. I have bought a few bit of jewellery from Prya now . Always quick delivery . The jewellery is well made and looks expensive for the prices.

The experience was superb from ordering the bracelet to it arriving it was pretty quick and a very happy niece thank you so much.

Received Clara necklace today and I'm so happy with it. I was a little worried it would be too clunky and heavy for me but it's not. It lays round my neck beautifully and is very light and comfortable. Delivery was quick and reasonable priced too. Will definitely be using this company again. 

Great customer service, fast delivery, free delivery, amazing products with great design options

I am very happy for shopping with prya first time to for my daughter I buy name breclet is she liked very much and very good sarvice keep me update for my order very glad to them I prefer again for my other daughter now thank very much yo prya xx

I bought the Celine Amber Earrings.

They are really pretty earrings and they look great. However, I bought two pairs and they both broke around the area of the gold hinge. Each pair broke within 2 months of having them - so unfortunately it’s a 1 star review as this suggests to me they’re made really poorly and not worth buying if they can’t last for even a year.