PRYA Reviews 1,565

First time ordering and will definitely order again. Delivery was very good, earrings are gorgeous and packaged so nice, thank you.

Lovely quality products at such a good price.
I also am so happy with the customer service from every single person I dealt with via email.
I needed a repair job and they replied within the day, with a paid postage label. I then (my mistake) didn't return in time for the postage label to be valid and they so kindly sent and paid for another one.
Very attentive and friendly.
Very happy and will be purchasing from this company again & recommending to others!
Thank you all xx

I wasn’t prepared for how bad this jewellery would be. The gold colour is clearly not realistic to actual gold. It’s more indicative of something that comes out of a Christmas cracker. The earrings (small teardrops), were so heavy that my daughter said she could not wear them. I tried them, my ears immediately started to itch. During the order process multiple boxes kept popping up asking me to claim my free gift. It was actually impeding on the buying process. In order to clear it, I claimed my “ free” gift, only to discover that I was in fact charged! I was charged for a ring I did not want. I immediately contacted the company with my order number seeking a cancellation and refund and heard nothing back. I contacted again and heard nothing back. And then eventually after several days I received a response to say that they could not deal with my query. I now have a £20 cheap bit of steel with sharp edges that looks like something that came out of a plumbers merchants, a pair of earrings that are unwearable and a necklace that could not pass as gold to the average eye.

Order number 686725 made 31st December still not received 14th January, now after paying €66 for chain and shipping, custom charges are €21, so realistically the product is costing me €87. If i had of known that i would of never purchased the item, you’re seemingly based in the UK €22 euro to come from the UK to Ireland, never ever heard of it or have ever had to pay a custom charge coming from anywhere. PRYA not very helpful just showing on there site where they said they can’t control custom charges if there is one, you know exactly thee will be and it will be for a good some of money. Lets hope the chain is spectacular for all that money. Asked for more details? Im over two weeks waiting on an order coming from a supposed shop in england, then charged in customs €21 euro for a €66 euro chain, i mailed PRYA they could not even use my proper name mailing me back, and said customs was nothing to do with them. In all my time buying stuff from anywhere i have never been charged ever €21 custom fee’s from England to Ireland, PRYA i received an email you are putting last touches to my personalized chain, on that i bought on 31/12/2025, and paid custom charges for. At this point i dont even know what’s happening with my order. I did email you back, instead of refunding my custom charges can i just have a refund? 3 wells later just does not cut it. Please respond to my email. Update this company did reimburse me my postage fee, and say they will give me back 30 per cent of fee i paid as its 3 weeks. I received my chain today honestly i wouldn’t give €20 euro for this, so small so cheap looking you know this cost them literally little of nothing to make, 3 weeks later so disappointed.

I ordered a ring but it was the wrong size, I returned it for a replacement and literally had the new one very quickly!
The jewellery is definitely waterproof which is a huge bonus!
Great jewellery and great customer service! Very impressed and will order again!

I have bought a few items from prya now and the quality is great! No tarnishing after a month wear and hope it stays this way. I wouldn't shop anywhere else for jewellery as I trust the colour wont fade or items wont break ( fingers crossed )

Beautifully crafted Jewellery, amazing customer service!
The gold plated and Silver jewellery is fabulous, doesn’t tarnish whatsoever with showering and perfumes.
My daughter was very pleased with her gift and myself with mine, the packaging is lovely, this jewellery makes for great all year round gifts, Birthdays, Mother’s Day etc.
100% recommend, especially the personalised pieces.
Looking forward to my next purchase 🥰

Fantastic necklace with my zodiac sign on I love it great value for money and the customer service is impeccable

I was really disappointed with this necklace. The colour started coming off in less than a month of wearing it, which is completely unacceptable for the price. What makes it worse is that I have a much cheaper personalised necklace from a different company that I’ve worn everyday for years and it still looks brand new. This one was definitely not worth the money, and I wouldn’t recommend it based on quality.

Beautiful necklace, haven't taken it off since I brought it.

Would recommend, great service and communication.

Absolutely love my necklace I got from PRYA it’s a beautiful gift and I can’t wait to wear it thank you so much it means a lot 💕🩷

Lovely jewellery. From placing the order online to receiving it the whole process was really easy. I had regular updates on my order and when I should receive it. The quality of the item is good and the packaging ensured there were no damages. Definitely order again.

I received a gold personalised bar necklace for Christmas. I had it on for 24 hours, went to take it off to shower and the chain on the necklace broke whilst I was trying to undo the clasp.
Considering the cost is £30+ it’s not good quality materials.
They wouldn’t send out a replacement chain, only offered to repair it which I wouldn’t trust as it’s so flimsy it would break again.
I won’t be buying anything else.

I have received purchased the Name necklace and am absolutely in love with it. It was made to perfection, looks so classy and stylish , it’s just beautiful. I will definitely be shopping here again. Great customer service with fast and easy transaction

After placing an order for a personalised bracelet I discovered I had missed the ‘last day delivery’ for personalised items. I emailed customer service and a lady named Justine replied the following day. Although she could not guarantee I would receive the bracelet in time for Christmas her manner and tone came across as personal, caring and genuine. At a time of year when retail must be extremely busy, hectic and at times possibly fraught, I would like to express my sincere thanks to Justine for her kind words and professionalism which sadly these days are very rare.
I would 100% recommend this business!
PS. The bracelet arrived in time for Christmas and the recipient was delighted!

Very impressed with this necklace, great quality looks amazing and of course fantastic price. Right from my order, I was kept up to date with every stage of the process which I really appreciated and I thought was a nice touch and the delivery was also quick, so what's not to like. Thank you.

Very disappointed with the jewellery I purchased as gifts. The items look and feel cheap for the price I paid. I expected better quality for the money involved. The ring (which I bought) has tarnished after 1 wear! I’m embarrassed as this was a gift. I’m dreading to hear back about the two necklaces and bracelet which I gave as gifts. I will not be purchasing again and do not recommend.

Prya kept me in touch through stages of making my necklace beautifully made I was so pleased when it was delivered my daughter loved it
Thank you
Christine

I have never ordered from this company before so often feels risky but having received a great product and a great service I have ordered again would absolutely recommend

This company is outstanding. They kept me undated on every stage there was making this special necklace. I highly recommend this company . To help a small business was my honour.. xx