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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting the outstanding quality and personalized options. Many people appreciate the excellent customer service, describing the team as helpful, professional, and quick to resolve any issues. The overall ordering process is frequently noted as smooth, with many consumers expressing satisfaction with their purchases and the care taken in packaging. However, some customers were dissatisfied with the delivery service. Several reviewers reported longer than expected delivery times, especially for personalized items, with some not receiving their orders by important dates. A few other people also felt that the quality of certain products was not as expected, mentioning issues like tarnishing or breakage.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful craftsmanship, high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, durability,... See more

Order

Reviewers express satisfaction with their orders. Many consumers praise the quick delivery, with some... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as excellent,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my mum a beautiful necklace for Christmas with her grandchildren’s names on it, and she absolutely loved it. Unfortunately, she accidentally forgot to take it off in the chlorine, and the ne... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning jewellery

I absolutely love ordering from Prya, they have never disappointed. I have ordered 3 times, all personalised items and they are stunning, the writing is amazing and they last so long. I have had my bracelet for over a year and I shower with it everyday and no change in the colour at all. Extremely happy and will be going to Prya for all my jewellery. The deliveries have also gotten faster too. Overall amazing experience and communication from the workers!!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

First off the quality is super top notch. My item was delivered on time and communication from the team regarding shipping to delivery point was brilliant. I ordered two more pieces and got a freebie ring.Cant wait to receive my new orders.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

All i can say about prya jewellery is…

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excited to give my 🎁 gifts for Christmas .I am giving prya jewellery 5 🌟 stars,and would definitely recommend to buy..

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Best jewelry site!

This company is genuinely the best for jewelry. The customer service is AMAZING, and they have great prices for the work they put into this. 10/10 recommended.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't return item that I didnt even…

Wouldn't return item that I didnt even touch, should have better hygiene protocols in place like other companies to accept returns

December 8, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Samantha,

Thank you for taking the time to share your review, we are very sorry to hear that you are unhappy with our returns policy.

Unfortunately, we do not allow the return of earrings (unless deemed to be faulty), due to hygiene and safety reasons. We cannot guarantee that any earrings returned to us haven't been tried, used or worn and we'd never risk our customers health and safety, therefore our policy is in place to protect our customers.

Please kindly note that we do state this information on the product page of earrings and in our returns policy for your reference.

Our returns policy is available on our website and we would always advise reading this before placing an order.

https://support.prya.co.uk/article/f4hcibizlk-returns-exchanges

In line with industry standards, no jewellery retailers permit the return of earrings for hygiene and safety reasons; this policy is not unique to our store.

Thank you for your understanding.

Best wishes,
PRYA

Rated 5 out of 5 stars

Love it 🥰 …

I am absolutely in love with my custom gold necklace! From the moment I opened the box, it completely made my day. The craftsmanship is beautiful every detail feels personal and thoughtfully made just for me. The gold has a stunning shine, and the necklace feels elegant yet meaningful in a way only a personalised piece can.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Jewellery

Once again a beautiful piece of jewellery. Very feminine and dainty positioning as it rests on the ankle. So far I have treated myself twice:) Prya is for everyone and you will not fail to find a gorgeous pressie for friends and family.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

I love their jewellery and Customer Service is top notch

I love their jewellery. I should also mention their customer service is excellent. I had ordered some stuff from them and when I received my order there was something missing from the package. I sent them an email immediately and let them know about this. I was worried I was not going to get it on time because I was traveling and they sent it out immediately. I have nothing negative to say. Will be ordering from them again soon.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A little beautiful jewelry

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I had complete information about when and where they were. Communication with the company was pleasant and helpful. That's why I ordered another piece of jewelry, which I hope will also make me happy. 😊

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The delivery was quick and the…

The delivery was quick and the jewellery was carefully packed, the sets of bangles I bought is so pretty and unique and I actually ordered another set for a friend as a gift and she loved it.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Product Quality excellent

Product Quality excellent, value for money & Customer Service staff were very friendly, helpful and Professional when needed their help to change delivery address.. highly recommend their product & business.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

The quality of necklace was excellent great value for money fast delivery and beautiful gift package so pleased

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Jewellery

Prya make beautiful jewellery anything i have bought always gets admired i will definately buy again and recommend to family and friends.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

this is the first time I have bought …

this is the first time I have bought from prya I came across some earings that I knew my daughter would just love so I ordered on line super easy and so quick to answer any messages so now I'm looking to buy from them f RT ok this super friendly company

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

They spam your mobile number with SMS…

They spam your mobile number with SMS even if you didn't agree to it, and they don't stop once you ask them. Overpriced cheap jewellery from China.

November 27, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Adam,

Thank you for your feedback. We’d like to kindly clarify that the information in your review is inaccurate. We cannot send SMS messages unless a mobile number is provided and the user has explicitly agreed to receive SMS and marketing communications.

Additionally, we have not sent a large volume of SMS messages, and we are very interested in investigating this matter further.

Please kindly respond to our Trustpilot information request with your contact details so that we can reach out to you directly and resolve this issue.

We take all customer concerns seriously and look forward to addressing this with you.

Kind regards,
PRYA

Rated 1 out of 5 stars

Don’t bother

Don’t bother. Said 7-10 working days for delivery at checkout which is fair enough for a personalised item. Once paid got an email to say can take 2-4 weeks. Arrived just after 3 weeks and looks so cheap I assume the delay was that it was made in China. I was too embarrassed to gift it to the recipient.

November 25, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Natalie,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

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