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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting the outstanding quality and personalized options. Many people appreciate the excellent customer service, describing the team as helpful, professional, and quick to resolve any issues. The overall ordering process is frequently noted as smooth, with many consumers expressing satisfaction with their purchases and the care taken in packaging. However, some customers were dissatisfied with the delivery service. Several reviewers reported longer than expected delivery times, especially for personalized items, with some not receiving their orders by important dates. A few other people also felt that the quality of certain products was not as expected, mentioning issues like tarnishing or breakage.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful craftsmanship, high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, durability,... See more

Order

Reviewers express satisfaction with their orders. Many consumers praise the quick delivery, with some... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as excellent,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my mum a beautiful necklace for Christmas with her grandchildren’s names on it, and she absolutely loved it. Unfortunately, she accidentally forgot to take it off in the chlorine, and the ne... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Poor gift wrap

Actual Jewellery is nice and I feel is value for money but, when I pay for gift wrapping, just shoving the gift bag in a tiny packet thats slapped PRYA on the front of it isn’t great for when its a gift for someone, so im quite dissatisfied with that tbh especially when im paying for a gift wrapping service.

*update, still no one contacted me back*

November 12, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Callum,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you love the jewellery, but we’re so sorry to hear you were disappointed with the gift packaging.

We’ve reviewed your order and can confirm that you purchased one of our PRYA branded gift bags. We don’t currently offer a gift wrapping service, and the product description explains that the gift bag arrives flat packed so it can be assembled and used once received. What you received is exactly what is advertised, but we appreciate that this may not have matched the expectation you had at the time of ordering.

A member of our customer service team will reach out to you directly, as we would really value more feedback on your concerns. If something hasn’t met your expectations, we’d love the opportunity to resolve this for you.

Thank you again for your review.

Kind regards,
PRYA

Rated 5 out of 5 stars

HappyWhat can I say about PRYA ,well I…

What can I say about PRYA ,well I discovered you through my granddaughters aged 14 and 16 I asked what would you like from me for Christmas **** straight away chain from PRYA and so I found you my husband has now bought me 4 items for Christmas present,couldn’t be happier I love your presentation and beautiful jewellery,thank you. Val x

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Really nice jewellery

Really nice jewellery. I can't afford to buy real gold. Prya jewellery is a great alternative. So far, the pieces I have purchased are not tarnishing as they promised. I particularly love the little bags each piece comes in. These will help prevent the jewellery from tarnishing when not being worn, I guess. I will be ordering more pieces for my collection and would recommend Prya Jewellery 🥰

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Time frame is quite something

Time frame is quite something. Ordered over 2 weeks ago and have not yet received a notification to say it’s at its final stages of the process. So it’s clear it’s still nowhere near ready for dispatch.

I’ve order from this company before in the Black Friday sale (so the busiest time of year for any company) and received that order within 2 weeks. So the generic, we’re busier than normal email that you get when you ask where your order is, is highly frustrating.
If you want your item for an occasion, I’d look at an alternate company with a much shorter time frame for delivery!

November 9, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 5 out of 5 stars

Absolutely incredible and Amazing!

Absolutely incredible and Amazing!! Super fast delivery considering it was a special named necklace with 5 of my dogs names on it. I’m so happy with it I cried when I opened the special box in came in. The team were professional and kept me updated on the progress and time frame throughout .plus Delivery was super fast. I highly recommend this company. All I want to say is thank you for creating one of my dreams . Have a blessed year . I’ll be definitely ordering again for presents too . Thank you all

November 7, 2025
Unprompted review
Rated 2 out of 5 stars

Zodiac signs pendants

I ordered three chains with zodiac sign pendants. They said they were waterproof. The chain might be, but the pendants are plastic! I don't recommend it. Also, the chain and pendant are very different in color.

November 5, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Olya,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 5 out of 5 stars

Personalised necklace

I ordered a personalised Arabic necklace for my niece for her birthday. She absolutely loved it, it’s great quality & worth buying & came with a little pouch as well as gift box. I would recommend their jewellery to anyone wanting to buy.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Love love love!

Love love love!!

I have now bought serval peices from them for both myself and friend last and family. To this day they are still perfect!

Their customer service is outstanding! Quick responses and they go the extra mile.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team

I originally ordered a necklace from them and I loved it.. but I did have a small problem with the necklace and I contacted them if they could help me out. Fortunately there customer care team were amazing and sent me a replacement straight away! I 1000% recommend ordering with PRYA

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery and first class customer service …

First I want to say that PRYA make the most beautiful pieces, very unique with a stunning finish, the whole experience from start to finish was second to none, with a message sent each step of the way
The necklace arrived ahead of time and my daughter is thrilled with it, she’s already had lots of compliments and enquiries of where it’s from.
Would I buy again? In a heartbeat in fact I have my eye on a little sparkly item for Xmas, link has been sent to the husband 🫣
Highly highly recommended

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Prya

Prya. What a wonderful company to order from. To date I have now ordered 5 necklaces all beautiful. Personally I could order everything the webpage has such beautiful jewellery. The customer service team are first class with any problems or queries you may have. Happy shopping. 🥰

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

i was looking for a personal gift for a…

i was looking for a personal gift for a 16 yo young lady and found what i was desired in Prya, what i loved even more is the journey from the moment i bought the bracelet till i received it . Prya kept me informed on every step of the process, made the entire experience very trusted for a first time buyer, i would diffidently buy from them again!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

I’ve ordered a necklace for a present it’s beautiful, the gift box it came in is lovely, amazing company to deal with, customer service astounding

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I will be buying again

I don’t not normally write any reviews , but I had to for this company. The customer service was fantastic . I ordered the initial and birthstone necklace, but they accidentally sent the wrong birthstone. When I reached out to customer service, they were incredibly apologetic and assured me they’d look into the issue, and they immediately arranged to send me a replacement.

I honestly thought they’d just send the correct stone, but they surprised me by sending a whole new necklace and even told me to keep the original one. I ended up gifting it to a friend, which was such a lovely bonus.

The pieces are absolutely beautiful, and I’ll definitely be buying from them again. I honestly don’t mind when company make mistakes but hoe they resolve it matters and Prya ticked l all boxes on this one 😊.

October 8, 2025
Unprompted review

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