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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting the outstanding quality and personalized options. Many people appreciate the excellent customer service, describing the team as helpful, professional, and quick to resolve any issues. The overall ordering process is frequently noted as smooth, with many consumers expressing satisfaction with their purchases and the care taken in packaging. However, some customers were dissatisfied with the delivery service. Several reviewers reported longer than expected delivery times, especially for personalized items, with some not receiving their orders by important dates. A few other people also felt that the quality of certain products was not as expected, mentioning issues like tarnishing or breakage.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful craftsmanship, high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, durability,... See more

Order

Reviewers express satisfaction with their orders. Many consumers praise the quick delivery, with some... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as excellent,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my mum a beautiful necklace for Christmas with her grandchildren’s names on it, and she absolutely loved it. Unfortunately, she accidentally forgot to take it off in the chlorine, and the ne... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Necklace and braclet

I purchased a Prya named braclet for my granddaughter as a Christmas present, when I received it i thought it was beautiful, so much that I also purchased a named necklace to go with it.
I cannot wait to see her face on Christmas morning

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful service

Beautiful service. The most stunning jewellery. They also included a gift which my wife adores. 10 out of 10

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised jewellery

Absolutely gorgeous jewellery arrived in great time and kept updated by emails highly recommend this company 5 star service

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service probably the best in 2025

Bought a chain as only Prya made it how I wanted it.

Amazing service from the start.
Unfortunately chain tarnished (not the lettering)
Spoke with support today, and immediately apologetic and offer a replacement to me made again for me.

This customer service to me is second to none in this digital age, can't beat "the human touch" to know your being heard as a customer.

Above and beyond in my eyes

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Prya enough

I can’t recommend Prya enough! Their customer service is absolutely outstanding – efficient, friendly, and always quick to resolve any query with genuine care. Every time I’ve reached out, the team has gone above and beyond to help, making the whole experience effortless and enjoyable.

I’ve purchased multiple pieces from Prya over time, and each one has been immaculate in quality – beautifully designed, durable, and the perfect finishing touch to my outfits every day. Whether it’s a delicate necklace or statement earrings, every piece adds a little extra elegance and confidence to my look.

It’s rare to find a brand that delivers both exceptional products and first-class service, but Prya truly does. I’ll definitely continue to be a loyal customer! ✨

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service!

Best customer service!! I sent an email and I had a reply in less than 20 minutes (also being a Saturday)
Very kind and so so helpful and I left as a really happy customer!!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase.

Very pleased with my purchase.
Beautifully made and great value, will definitely be a returning customer.
I was kept up to date through the whole process with emails, great communication with customer.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a necklace from PRYA as a…

I purchased a necklace from PRYA as a gift for my friend and she absolutely loved it!

Quality✅
Recieved in less than a week to NZ✅
Communication✅

Highly recommend purchasing from them, thank you so much team🤍

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

PRYA JEWELLERY

I have purchased many items from PRYA and have never been disappointed the service is excellent as they keep you updated on your delivery and they are never late. The packaging is also exceptional it is presented in 2 pouches or boxed and a pouch so your items are ready to give as gifts
They also promise you that there is no tarnishing which is true. What you get for your money is a well made piece of jewellery that will last forever you won't regret buying from this company as they have so many designs to suit every one.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have two bracelets from PRYA

I have two bracelets from PRYA, one I bought as a gift and the other was bought for me. Both absolutely gorgeous. Unfortunately one of them became slightly tarnished. After speaking with customer services, the bracelet was replaced. Thank you so much for not only the beautiful pieces but the after service that followed.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Got a chain from PRYA and omg it’s so…

Got a chain from PRYA and omg it’s so cute!! The quality’s on point and it literally shines like crazy 😍 Came super fast too and the packaging was adorable. And my favourite part was that I’ve been getting so many compliments on it.
10/10, totally obsessed!!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

First time I've ordered from PRYA and I am impressed. The pearl initial chokers are very pretty and well made. Delivery was quick and packaging very good.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Returning customer I had previously bought my daughter…

As I had previously bought my daughter a necklace and an ankle bracelet I already knew the quality was great. When I started to do my xmas shopping I decided prya would be my first stop and over the last few weeks I have purchased a pair of earrings for my granddaughter a bracelet for my daughter and a necklace for my sister-in-law and I was not disappointed the items are beautiful and of exceptional quality. I will definitely be a returning customer again

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Letter bracelets & Dbl curb anklet.

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got it & no tarnishing at all. I 💛 it! Also I’d like to say the customer service is next to none! Available to answer any questions & queries…I have recommended friends who have also had a great experience buying from Prya

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

WOWWWW IS ALL I CAN SAY TBH!!!

WOWWWW IS ALL I CAN SAY TBH!!!! SO SO IMPRESSED WITH THE QUALITY! The packaging was very very lovely!! ALL the updates about when the piece was being made to when it was shipped was above and beyond! I would 1000% recommend getting jewellery from here xxxx

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I would 100% recommend PRYA for top…

I would 100% recommend PRYA for top quality jewellery!
I made an enquiry about a piece of jewellery my partner purchased and they responded quickly and efficiently.
Over the moon with my purchase! It’s my go to bracelet every time and I’m always showing it off!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

A company that cares about customer satisfaction

A company that really does care about customers and customer feedback. I had made a purchase from PRYA back in April, 5 months on I was noticing an issue with the item. I contacted PRYA and notified them of this, sent across some pictures and immediately offered to replace the item. 5 months on from the purchase date, companies I’ve dealt with before normally try their upmost to get out of either replacing or refunding items. Not PRYA. Customer service also, is second to none, extremely helpful, polite and quick response times. 10/10 would recommend PRYA to anyone. A company that really does value customers.

September 24, 2025
Unprompted review

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