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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting the outstanding quality and personalized options. Many people appreciate the excellent customer service, describing the team as helpful, professional, and quick to resolve any issues. The overall ordering process is frequently noted as smooth, with many consumers expressing satisfaction with their purchases and the care taken in packaging. However, some customers were dissatisfied with the delivery service. Several reviewers reported longer than expected delivery times, especially for personalized items, with some not receiving their orders by important dates. A few other people also felt that the quality of certain products was not as expected, mentioning issues like tarnishing or breakage.

What people talk about most

Product

People report positive experiences with product, often praising the beautiful craftsmanship, high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful craftsmanship, durability,... See more

Order

Reviewers express satisfaction with their orders. Many consumers praise the quick delivery, with some... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as excellent,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my mum a beautiful necklace for Christmas with her grandchildren’s names on it, and she absolutely loved it. Unfortunately, she accidentally forgot to take it off in the chlorine, and the ne... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

This company is fantastic! The quality of the jewellery is outstanding and all individually made to your specifications- initials, names chain etc all beautifully made to ensure you get what you ask... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company is outstanding

This company is outstanding! I ordered a necklace for my daughter, which was absolutely stunning, amazing communication, quick turn around & really good price! Fantastic company and will be using them again.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely STUNNING jewellery and AMAZING customer service provided, always!

This bracelet is sooo pretty, received so many compliments. Beautiful piece. Another lovely addition to my PRYA collection. I would also add, their customer service is on point. I had a minor issue and they responded straight away and resolved the issue for me. The staff are so friendly and genuinely want to help. I felt so valued as a customer and thats one of the reasons I keep going back. Thanks so much!!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery pieces!!!

I have purchased a few Arabic name necklaces this year, for gifting friends and family. Honestly everything was on point from communication (order-process-delivery) and the jewellery looked brilliant. I have mine, I have worn since last year and Alhumdulillah its still in great condition. Highly recommend.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Such beautiful jewellery

Such beautiful jewellery, really lovely staff with excellent customer service and super fast shipping. Will definitely be ordering again in the future and I will definitely recommend this company to my friends and family. Thank you so much!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Initial neclace

Great quality product for a good price.. excellent craftsmanship. Was a great gift

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

From delicately made with love start to finish it was very…

From start to finish it was very exciting for me. I spell my name differently so to get a beautiful delicate piece of jewelry was so lovely. My necklace I requested was a delicate blingy piece. When it arrived it was more than I expected. I get ALOT of compliments and it’s so delicate I can hardly feel I’m wearing it. I absolutely love my necklace from prya. Thank you again and it was my pleasure doing business with this company. Highly recommend Very satisfied customer. 😊

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised bracelet

I ordered a personalised bracelet, the time slot was 2-4 weeks due to personalisation. It came in just under 2 weeks. And the packaging and the bracelet itself is lush! Give nothing bad to say.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would give this company 10 stars if I…

I would give this company 10 stars if I could, gorgeous jewelry but the bracelet I got for my daughters 18th birthday with her name on it was gorgeous we both love it, also I was kept up to date through the whole process. Brilliant company ❤️

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Just beautiful

The jewellery is beautifully crafted. The personalised is so gorgeous.
I have ordered jewellery for my granddaughter and my 4 year old great niece.
PRYA keep you informed and up to date with how the jewellery is progressing.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow ! I’ve had my eye on the double name necklace for ages !I had the link saved on my favourites for a while. When my 2nd baby was born I ordered it only a few days after !

Just fantastic! When I received it which didn’t take too long I fell in love haven’t taken it off since. The stages of arrival are great the team keep going posted of the stage of where your delivery is at from design to crafting to quality check. Honestly such a great business to purchase from will be purchasing again

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Customer experience: 10/10

The products are so pretty and the quality is great! Prya’s team and customer service were exceptional. Their responded quickly to my query and were eager to help me. I believe they received my return and shipped my new item the same day. I had it the very next day!!! I will absolutely repurchase and highly recommend them! Customer experience: 10/10

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

problem resolved quickly!

Great company to deal with, I had a problem with my order, they responded quicky and they made a quick decision and replaced my items straight away, wich I respected very much, their items are great quality , im glad I chose them for my daughter's 30th birthday presents,
Thank you

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Really good quality jewellery

Really good quality jewellery, I bought a pair of earrings and a personalised necklace from Prya and I’m obsessed with them, I’ve received so many compliments on my necklace, customer service was also really helpful and lovely. Would recommend this brand if you want good quality jewellery for reasonable prices :)

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

After purchasing my third necklace i had some issues with quality which was a surprise to me after having such a great experience with my first product. I emailed PRYA and was dubious if they would suggest the issue was caused by me but oh wow their customer service was impeccable! Within the hour of emailing them, even late in the evening, a few polite emails and they had sent me replacements with no quibble at all ! Some of the best customer service I have ever received. Sometimes products have issues but knowing how amazing they are when that happens I will 100% be using again and faith restored ! Well done PRYA !

August 27, 2025
Unprompted review

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