I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Registration and navigation were fine, no problems. Went smoothly. I took the HPCC CHPN SJE. Issue: my results were reported incorrectly and I had many days of distress thinking I’d done poorly, whe... See more
Company replied
The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for... See more
Company replied
Just one guy running everything! He was very nice but it was very disorganized. No calling out of names, just asking who’s next even though we were all sitting in the waiting room, not queuing in an o... See more
Company replied
Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.7
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was lackluster to say…
Customer service was lackluster to say the very least. Multiple failed attempts to try to get to the root of an issue. Dismissive and derogatory comments made in follow up emails. Long wait times to speak to someone and then being transferred to multiple different people with no solution or direction or guidance. The test taking portion was OK however technical glitches made it very hard and stressful during an already stressful point. The tech support team was very helpful, but it still was very unnerving that the program itself rebooted it, and then it was concerning to think that it would happen during the test. I would also like to point out that the proctor was very blunt and did not give off a feeling of being supportive. They were appropriate, and I understand that they have to do a job as outlined by their guidance, but I feel that some personalization would make the experience a little bit more comforting to test takers.
January 17, 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and appreciate you taking the time to share detailed feedback. We recognize how challenging it can be to navigate technical issues and support interactions during an already stressful testing process.
For concerns related to customer service interactions, technical difficulties during testing, or proctoring experiences, we recommend contacting our Candidate Care team at cdcareweb@psionline.com and including your exam confirmation number. This will allow the team to review your experience and provide guidance on any available next steps.
Your feedback has been shared with the appropriate internal teams and is valued, as it helps identify opportunities to improve communication, support, and the overall testing experience.
Every single technical issue I’ve had…
Every single technical issue I’ve had has been an absolute NIGHTMARE to even begin to TRY and find a solution. Communication barrier is HORRIBLE. Any technical help is always referred elsewhere and then you get stuck in a circle being sent multiple directions to people who still don’t know how to help. Even the bell bubbles, I’ve gotten left on read and have to call the hotline where the circle re-begins. ONGOING NIGHTMARE SINCE DECEMBER 13th even to Today January 23rd.
January 23, 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how ongoing technical issues and difficulty finding clear support can be extremely frustrating, especially when this has been impacting you over an extended period.
For assistance with technical issues, exam access, or unresolved support concerns, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. This will allow the team to review your history and help determine the appropriate next steps.
Your feedback has been shared with the appropriate internal teams and is appreciated, as it helps highlight areas where communication and support processes need improvement.
No one communicates well
No one communicates well. Had no proctor for my written exam in tifton and didn’t say it was cancelled or nothing. Then Drove 4 hrs to Atlanta for the hands on practical and called and cancelled lastnight, yet called customer service said it wasn’t. One girl got a email saying it wasn’t cancelled so We drove here to check and ask questions no one there and door locked.
January 23, 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about your experience and recognize how confusing and frustrating unclear communication around exam scheduling and cancellations can be, especially when travel is involved.
For assistance with exam administration, proctoring, or scheduling concerns, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so the team can review your case and provide guidance.
Your feedback has been shared with the appropriate team and is appreciated.
Excellent
Everything was smooth. Professional and friendly staff. Quite environment to appear for the exams. No distractions
January 23, 2026
Unprompted review
Reply from Psiexams
Thank you for your feedback. We’re pleased to hear that your testing experience was smooth and that the staff and environment supported a focused exam session.
Your comments are appreciated and have been shared with the appropriate team.
Perfect for fist time test takers
Very helpful in preparing for the actual exam. Would recommend for anyone taking the exam for the first time to get a good feel for the program and question types for each section.
Took my practice exam the day before and it helped alleviate a lot of stress and anxiety just knowing how to go through the exam.
January 14, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear the practice exam helped you become familiar with the exam format and question types, and that it supported your preparation by easing stress ahead of test day.
Your recommendation and comments have been shared with the appropriate team and are appreciated.
Reply from Psiexams
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Your feedback has been shared with the appropriate team for review, as professionalism and respectful interactions at test centers are important to us.
Ease of ordering the test was great
Ease of ordering the test was great. I will do it again when the time comes. Thanks
January 10, 2026
Unprompted review
Reply from Psiexams
Thank you for your feedback. We’re glad to hear the ordering process was smooth and convenient for you.
Your comments are appreciated and have been shared with the appropriate team.
The attendants were professional and…
The attendants were professional and polite. The facility was clean and organized. The test room was quiet. Highly recommend!
January 20, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear that the test center staff were professional and courteous, and that the facility and testing environment met your expectations.
Your comments are appreciated and have been shared with the appropriate team.
Reply from Psiexams
We’re sorry to hear about your experience and recognize how frustrating it can be to not receive an order as expected.
For assistance with practice exam or study material orders, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can review your purchase and assist further.
Your feedback has been shared with the appropriate team and is appreciated.
Effective
It was adequate test prep. I found the format and the questions to be a good representation of what to expect on the state exam. The repetition and the clarification provided with each question was helpful and made studying efficient. I ordered the seven day option and began using it daily exactly 7 days before my test.
January 7, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear the practice test format and questions helped set expectations for the state exam and supported efficient studying during your preparation period.
Practice exams are designed to familiarize candidates with question style, structure, and pacing, and it’s helpful to know that the repetition and explanations added value to your daily review. Your feedback has been shared with the appropriate team and is appreciated.
I tried to take a certification and…
I tried to take a certification and they would not let me because my name did not match my ID. Mind you all it is missing is a SPACE in between. I submitted my ID when I registered and I showed that exact ID and they still would not let me. I called customer service and non of them is able to even fix this tint issue. IT IS THE SAME FRICKING NAME. I thin k it is stupid and they are no help whatsoever. They did not give me solution to my problem at all and now I have to wait over the weekend to even get in contact with anyone. I have a very busy schedule and I specifically took off on this date to take this exam and they just did not let me.
January 17, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience regarding your certification exam appointment. We recognize how being unable to test as scheduled can disrupt carefully planned timelines, especially when time off has been arranged in advance.
For concerns related to name matching, identification verification, or exam access, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. This will allow the team to review the registration details and provide guidance on the appropriate next steps.
Your feedback has been shared with the appropriate internal teams for review and is appreciated, as it helps identify areas where clearer processes and communication may be helpful.
Customer service request never…
Customer service request never addressed or responded to.
January 4, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We recognize that not receiving a response to a support request can be frustrating.
For assistance with exam-related concerns or to follow up on an open request, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so the team can review your case.
Your feedback has been shared with the appropriate team and is appreciated.
My Immigration Application Has Been Delayed – All Because of PSI's Negligence
I saved up to book my Life in the UK test because I'm working towards my British citizenship. I carefully followed PSI's instructions, paid £50, and made sure to bring the exact identification they requested (BRP).
When I arrived at the Cardiff centre on time, I was told I couldn't take the test because I didn't have the "right" document. But their own email said the BRP was fine! The receptionist wouldn't listen, wouldn't get a manager, and just cancelled everything.
Now I don't have a refund. I don't have a test date. I don't know when I can try again. My entire application process is on hold because of their mistake.
The worst part? They don't care. There's no one to complain to, no one to apologise. Just silence.
If you're applying for UK citizenship, please don't use PSI. You deserve better than this.
January 13, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience regarding your Life in the UK test appointment. We recognize how disruptions on the day of testing can affect important personal timelines, particularly when an application process depends on timely completion.
For concerns related to test center administration, identification requirements, cancellations, or rescheduling, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. This will allow the team to review the details of your appointment and provide guidance on next steps.
Your feedback has been shared with the appropriate internal teams for review and is appreciated, as it helps identify areas where clearer communication and processes may be needed.
2 weeks and still haven’t received a…
2 weeks and still haven’t received a code to access the practice prep test
January 5, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback regarding access to your practice prep test. Please ensure you have checked your Junk/Spam folder for an email from ptsupport@psiexams.com, as it may take a few moments to propagate.
If you still have not received the access code, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number available so they can review your purchase and assist further.
Your feedback has been shared with the appropriate team and is appreciated.
I have not received my Code to take the…
I have not received my Code to take the practice test. I was told they are having trouble withthe servers but it has been 7 days since I purchased the practice exam and I still dont have a code to access the test.
Order ID: 659269.
SKU: PBCVAGenClaA
January 6, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience regarding your practice exam. Upon checking here, we've confirmed that your order is completed, please ensure you have checked your Junk/Spam folder for an email from ptsupport@psiexams.com, as it may take a few moments to propagate.
If you still do not see the email or experience any issues accessing your practice exam, please contact our Practice Test Support team at ptsupport@psionline.com and have your order number (659269) ready. They will assist you promptly.
Your feedback has been shared with the appropriate team and is valued, as it helps us improve the experience for all candidates.
I have had nothing but lies
I have had nothing but lies, runaround, and absolutely trash customer service from PSI.
I am a disabled veteran. I took my Georgia Real Estate Exam, and I am legally entitled to have my points awarded. I submitted my paperwork exactly as instructed on the December 9th. They received it on December 10th. That part is documented.
After calling and emailing over and over again — literally dozens of times — PSI finally admitted they received it and said they would “let me know when it’s processed.” No timeline. No accountability. No communication.
Their call center has zero connection to corporate. Nobody knows what anyone else is doing. It is hands-down the worst customer service I’ve ever dealt with — and that’s saying something. Best Buy’s customer service looks world-class compared to this clown show.
One of their agents had the nerve to tell me it could take up to 12 weeks to process my points. That is unacceptable, unprofessional, and completely disrespectful — especially to a disabled veteran.
This company does not care about you. They only care about taking your money.
I will be escalating this to GREC and pushing for PSI to be removed as Georgia’s testing provider. A company this disorganized and incompetent should not be handling state licensing exams.
They are violating Georgia law by failing to award my points in a timely manner, and I will make sure the State of Georgia is fully aware of their behavior.
Tester beware: If you use PSI, expect delays, incompetence, and zero accountability.
Avoid them if you can.
December 9, 2025
Unprompted review
Reply from Psiexams
Thank you for sharing your experience regarding the processing of your points for the Georgia Real Estate Exam. We recognize how important timely communication and clarity are, particularly when required documentation has already been submitted.
For concerns related to exam administration, accommodations, point processing, or exam results, we recommend contacting our Candidate Care team directly at cdcareweb@psionline.com. Please include your exam confirmation number so the team can review your specific case and provide the most accurate assistance.
Your feedback has been shared with the appropriate internal teams for review. We value input from candidates, as it helps identify areas where processes and communication can be improved.
I wasn't able to take the exam because…
I wasn't able to take the exam because it couldn't read my camera even though it was working and they wouldn't even issue a refund. I was on the phone for hours with customer support and IT the day this happened and they were all super helpful but I'm very upset that they weren't understanding of my situation so now I have to pay twice for the exam.
January 12, 2026
Unprompted review
Reply from Psiexams
We’re sorry to hear about the technical issues you experienced that prevented you from taking your exam as planned. We recognize how frustrating this situation must have been, especially after spending time with support and IT. Your feedback regarding exam access and your overall experience has been noted and will be shared with the appropriate team for review.
For further assistance with exam scheduling or technical concerns, please contact our Candidate Care team at cdcareweb@psionline.com so they can review your situation.
Here we go again with PSI
Here we go again with PSI! First two scheduled tests didn't work--it took multiple emails, phone calls and eventually a review on here to have the tests available for retest status (approx. 2.5 weeks for a resolution!). The retests were scheduled for yesterday and during the first test there were absolutely no issues or problems. Super easy as it should be. However, during the second test, about 15 minutes into it, the test was voided without notification, warning, or explaination. Of course, no one was able to help us despite using the help line and sending an email. We were told to call the next morning where we received the same response as every other time we have contacted PSI... "we will escalate this up" and "we will get back to you in 2-5 business days". Meanwhile, we have been delayed over a month for testing that is time sensitive for educational program deadlines. Super frustrated!
January 10, 2026
Unprompted review
Reply from Psiexams
Experiencing repeated issues with test scheduling and access can create significant disruption, particularly when deadlines are time-sensitive. Your feedback about exam voiding, delayed resolutions, and support interactions has been noted and will be shared with the appropriate team for review.
For further assistance with exam access or scheduling concerns, please contact our Candidate Care team at cdcareweb@psionline.com so your situation can be reviewed directly.
Hire a phone staff who speaks fluent…
Hire a phone staff who speaks fluent English. Cheaper isnt always better especially in the customer support department.
January 2, 2026
Unprompted review
Reply from Psiexams
Feedback regarding language proficiency and communication during customer support interactions is important. Your comments will be shared with the appropriate team for awareness and review.
Still haven’t received my book ordered…
Still haven’t received my book ordered on 12/29/2025. Tracking information provided is not valid.
January 10, 2026
Unprompted review
Reply from Psiexams
We understand your concerns regarding the delivery of your book and the issues with tracking information. Feedback like this is important for awareness and review.
For assistance with order fulfillment or tracking issues, please contact our Practice Test Support team at ptsupport@psionline.com so they can review your situation and provide guidance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.