Shift Reviews 

110
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and knowledgeable staff, noting that individual career coaching sessions provide valuable resume guidance and practical interview tips. Many consumers appreciate the supportive environment, noting that professional advisors listen carefully and offer useful resources to make them feel heard and motivated during job searches. Some reviewers were not happy with unexpected payment deductions and unauthorized subscription charges appearing on their credit card statements. A few other people also felt that customer support was completely unresponsive when trying to resolve frustrating billing complaints or request refunds.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising coaches for their patience, helpful resume... See more

Service

Customers had ambiguous experiences with service, as some reviewers reported excellent job coaching sessions,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising fast responses,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers reporting an amazing... See more

Payment

Consumers find payment to be frustrating due to unexpected charges appearing on their statements without... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with ne... See more

Company replied

Rated 3 out of 5 stars

I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable. The adverts are misleading and suggest the app conta... See more

Company replied

Rated 4 out of 5 stars

Olivia was very helpful in our coaching sessions and gave helpful and useful feedback that helped me in my interview process. The suggestion she gave with my resume also helped me land move interview.... See more

Company replied

Rated 4 out of 5 stars

I only had one session with Ally, but she was great and is so supportive throughout what is a really challenging process in applying and interviewing for jobs. I give her 5 stars as a coach, but I did... See more

Company replied


Company details

  1. Career Guidance Service
  2. Career Coach

Written by the company

Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.


Contact info

3.1

Average

TrustScore 3 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(110)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Olivia was very helpful in our coaching…

Olivia was very helpful in our coaching sessions and gave helpful and useful feedback that helped me in my interview process. The suggestion she gave with my resume also helped me land move interview.

July 1, 2026
Unprompted review
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Reply from Shift

Dear Beatrice, thank you for sharing this! We're delighted that Olivia's feedback made a real difference in your interviews, and that the resume suggestions helped you land more of them. That's exactly the kind of progress we love to see. Wishing you great success in the rest of your process!

Rated 1 out of 5 stars

Unexpected ₹3,339 charge and unresolved refund request

I signed up for Shift Careers expecting to pay ₹1,909. However, I was subsequently charged an additional ₹3,339 for a Career Coaching add-on that I did not knowingly authorize or clearly agree to.

I only discovered the additional charge after checking my card statement. I contacted Shift Careers immediately and requested a refund, but they have so far refused to refund the ₹3,339 and instead offered me a free coaching session.

I have also reviewed the checkout process separately and have concerns about how clearly the additional ₹3,339 charge is disclosed before payment. I have provided supporting screenshots and screen recordings to their team.

I also attempted to use the coaching service, but the scheduled session did not go as expected, despite me being available for the entire scheduled time.

I do not want a replacement coaching session or account credit. I simply want the ₹3,339 refunded to my original payment method.

I hope Shift Careers takes this complaint seriously, reviews its checkout and billing process, and resolves the matter by issuing the refund.

August 25, 2026
Unprompted review
Shift logo

Reply from Shift

Dear Abhi, thank you for laying this out so clearly, and we're sorry for the frustration around the add-on charge. We'd like to review the screenshots and recordings you've shared and give your refund request a proper second look. Please write to us at contact@shift.careers referencing this review, and we'll follow up personally.

Rated 4 out of 5 stars

fast response

fast response, personalized conversation and guidance

August 15, 2026
Shift logo

Reply from Shift

Hi there,

Thank you so much for taking the time to leave this review. It truly means a lot to us.

Hearing that the response time and personalized guidance made a difference is exactly what we aim for with every member.

We are rooting for you, and we are here whenever you need us. Wishing you all the best in your job search ahead!

Warm regards,

Shift Careers Team

Rated 1 out of 5 stars

Waste of Time and Money

This service is waste of money and time. They will be polite till you pay and later on least bothered about the services never trust

May 10, 2026
Unprompted review
Shift logo

Reply from Shift

Hi Sreejit,

Thank you for sharing your experience and we are sorry to hear it felt this way.

We want to be clear that our commitment to every member goes well beyond the initial sign up. If the support you received did not match what you expected we genuinely want to hear about it and make it right.

Please reach out to us directly at contact@shift.careers and someone from our team will personally follow up with you. We are listening and we want to do better.

Warm regards,

Shift Careers Team

Rated 5 out of 5 stars

Ally

Ally, took it in the right direction from the start by getting my resume updated and ideas to get more recommendation and connections in LinkedIn.

August 14, 2026
Shift logo

Reply from Shift

Hi Arul,

Thank you for this and we truly appreciate you taking the time to let us feel good about what we do.

Starting with the resume and then building out your LinkedIn presence is exactly the right order, and it sounds like Ally got you moving on both quickly. Recommendations and connections tend to be the part people put off longest, but they are often what makes the difference in getting found by recruiters rather than waiting on applications.

Keep going with it, and lean on Ally as things progress. Once your profile is updated and the connections start building, she can help you think through outreach and how to approach the conversations that come from it.

Wishing you a great search.

Warm regards,

Shift Careers Team

Rated 5 out of 5 stars

A great start with meaningful insights…


A great start with meaningful insights on the process. Looking forward to engaging more and benefitting from the session

August 15, 2026
Shift logo

Reply from Shift

Hi there,

Thank you so much for taking the time to leave this, it means a lot to the team.

Really glad the start has been useful and that the process is clicking for you. That early stage is often where the biggest shifts happen, once things stop feeling scattered and start feeling like a plan.

Enjoy your subscription and let us know if you have any questions. The chat option is there for you any time.

Looking forward to assisting you more and better everyday.

Warm regards,

Shift Careers Team

Rated 5 out of 5 stars

Olivia explained well

August 11, 2026
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Reply from Shift

Thank you, Amitava! Olivia will be really glad to hear this. Making things clear and actionable is exactly what she aims for in every session, so it means a lot that it landed that way for you. Wishing you all the best as you keep moving forward, and we're here whenever you need us!

Rated 5 out of 5 stars

Excellent coaches

August 15, 2026
Shift logo

Reply from Shift

Thank you for the kind words! We’re so glad to hear you had a great experience with our coaches. We really appreciate your feedback and wish you continued success in your career journey!

Rated 1 out of 5 stars

My experience with Shift Careers

Shift Careers — be very careful before subscribing

I would strongly recommend doing your research before paying for Shift Careers.

I subscribed expecting the platform to provide access to relevant job opportunities and career support. However, after subscribing, I found that there were no meaningful job opportunities available to me that matched what I was looking for.

I also did not meaningfully use the platform. After noticing the charge, I cancelled the subscription promptly and contacted their support team to request a refund.

The charge was approximately ₹10,500, which is a significant amount for me right now as I am currently between jobs. I explained this to their support team and asked them to reconsider the charge given the circumstances.

My request went through multiple people and multiple reviews. I even pointed out that Shift has made refund exceptions in other cases and has previously asked customers to contact them directly regarding their individual circumstances.

Despite all of this, they ultimately refused to refund the money.

What makes this particularly frustrating is that I subscribed because of the impression that the platform could help me find relevant opportunities. After paying, I did not find the value or opportunities I expected, and when I cancelled promptly and asked for my money back, the answer was simply no.

They have offered to let me continue using the platform until September 11, but that doesn’t really address the issue — I don’t want continued access to a service that I don’t find useful. I wanted a refund for a service I did not meaningfully use.

I’m sharing my experience so that anyone considering Shift Careers can look carefully at what they are actually getting before paying, particularly regarding the availability of relevant job opportunities and the refund policy.

I have kept the complete email correspondence, cancellation confirmation, and payment records to substantiate what I’m saying here.

This is my personal experience with Shift Careers, and I’m sharing it so others can make an informed decision.

August 14, 2026
Unprompted review
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Reply from Shift

Rahul, thank you for sharing your experience. We’re sorry to hear that the service did not meet your expectations, particularly at a time when you’re between jobs.

We understand that continued access to the platform does not address your concern about the charge, and we’re sorry the outcome of the refund review was frustrating for you. We take individual circumstances and feedback like this seriously.

Because your review involves specific account and billing details, we’d be happy to continue discussing this with you directly and review the situation again where appropriate. Please contact us via contact@shift.careers, so that we can make the things right.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, thoughtful, understand the market. Great Service.

August 13, 2026
Shift logo

Reply from Shift

Thank you for your kind words! We’re so glad to hear that you found the guidance knowledgeable and thoughtful. It means a lot to know you felt well supported throughout the process. Wishing you continued success in your career journey!

Rated 1 out of 5 stars

A very disappointing experience

A very disappointing experience. While the coaches are fine, the service is extremely basic, and the staff show no flexibility or desire to accommodate customer needs. I definitely would not recommend them.

August 3, 2026
Shift logo

Reply from Shift

Dear Pablo, thank you for the honest feedback, and we're sorry the experience fell short of what you were looking for. We're glad the coaching itself landed well, but we take your point about flexibility seriously. We'd welcome the chance to understand more and improve. Please reach out to us at contact@shift.careers so we can make the things right.

Rated 5 out of 5 stars

I found hope with shift.careers

I had an amazing experience with shift.careers. I realized I was not at fault for having little work experience or education. It was my Resumé format and LinkedIn all along. Thanks to shift.careers and Olivia who have guided me and continue to give the assistance that I needed in the areas I went wrong. I feel so much more confident in finding employment!

August 8, 2026
Shift logo

Reply from Shift

Thank you for sharing this! It's wonderful to hear that the right resume format and LinkedIn approach made such a difference, and that Olivia's guidance helped you see your true potential. That boost in confidence is exactly what we hope for. Wishing you every success in landing the role you deserve!

Rated 1 out of 5 stars

Shift Carrers is a complete SCAM be aware

Shift Carrers not only is completely useless because it doesn't find any valuable opportunity but it keeps charging your credit card for months.
DO NOT use this program, I'm fighting with my credit card to get the money back.
I received confirmation that my account was canceled in June and they still charge me in August.
Don't even subscribe to ANY of those programs advertised on Instagram, they are just gimmiky way to steal money.

August 7, 2026
Unprompted review
Shift logo

Reply from Shift

Dear Max, we're sorry to hear this. Please email us at contact@shift.careers with your account details, and we'll investigate the billing right away and work to resolve it for you.

Rated 1 out of 5 stars

No one cares to support me even after…

No one cares to support me even after multiple follow up on their BOT. Always a standard user replies that they have taken over the chat but no real time assistance. While taking the subscription, it was informed that they have 24/7 support which is false and no one available.

July 27, 2026
Unprompted review
Shift logo

Reply from Shift

Dear Pavan, we're sorry for the frustration, and you're right to expect responsive help when you reach out. It's disappointing to hear your follow-ups didn't get the real-time support you were promised, and we'd like to put that right. Please share your details with us at contact@shift.careers so we can make the things right.

Rated 5 out of 5 stars

Wholesome discussions

Wholesome discussions , Motivational and positive presence .

August 6, 2026
Shift logo

Reply from Shift

Thank you for the kind words! We're so glad you felt that positive presence, and we're grateful to have you with us.

Rated 5 out of 5 stars

High level of professionalism

High level of professionalism

August 3, 2026
Shift logo

Reply from Shift

Thank you! Professionalism is at the heart of everything we do, and we're delighted it came through in your experience. We appreciate you taking the time to share this.

Rated 1 out of 5 stars

This website is such a scam

This website is such a scam. If you cancel your subscription they are not gonna refund you. Firstly they will show you some subscription options and then after the payment they will ask you to add other things and at that time they don’t show any amount. But when you click on add to cart they will deduct huge amount from your account. Same thing happened with me and when I’m asking for my refund they are saying these are against our refund policy. Such a scam website I am never gonna recommend shift careers to anyone. People are coming here to get hired not to pay you these much amount. Guy’s please don’t you this website they are doing scam with us. I lost my 10000/- INR. I believe others don’t want to do this.

July 30, 2026
Unprompted review
Shift logo

Reply from Shift

Dear Khyati, we're sorry for the frustration around the charges, and we understand how upsetting unexpected costs can be. Your feedback about the checkout flow and add-on pricing is important, and we want to look into your specific charges and refund request properly. Please email us at contact@shift.careers with your account details and we'll review everything and work toward a fair resolution.

Rated 5 out of 5 stars

Above and Beyond the Call of Duty

I approached Shift with curiousity but with much needed work on my documents because I felt I had the wrong approach. Not reading much into this intention, I received a bundle of support, advice, guidance that continues to this point from Mheanry, Faye and Adrian. They have checked in, kept in contact, extended themselves Above and Beyond the Call of Duty for which I remain very grateful. I look forward with much expectation from Valerie.

July 28, 2026
Unprompted review
Shift logo

Reply from Shift

Dear Mohammed, thank you for such a thoughtful review! We're moved to hear that Mheanry, Faye, and Adrian have gone above and beyond for you - that continued care is exactly what Shift is about. We can't wait to support your next steps. Wishing you every success!

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