Shift Reviews 

110
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and knowledgeable staff, noting that individual career coaching sessions provide valuable resume guidance and practical interview tips. Many consumers appreciate the supportive environment, noting that professional advisors listen carefully and offer useful resources to make them feel heard and motivated during job searches. Some reviewers were not happy with unexpected payment deductions and unauthorized subscription charges appearing on their credit card statements. A few other people also felt that customer support was completely unresponsive when trying to resolve frustrating billing complaints or request refunds.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising coaches for their patience, helpful resume... See more

Service

Customers had ambiguous experiences with service, as some reviewers reported excellent job coaching sessions,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising fast responses,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers reporting an amazing... See more

Payment

Consumers find payment to be frustrating due to unexpected charges appearing on their statements without... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with ne... See more

Company replied

Rated 3 out of 5 stars

I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable. The adverts are misleading and suggest the app conta... See more

Company replied

Rated 4 out of 5 stars

Olivia was very helpful in our coaching sessions and gave helpful and useful feedback that helped me in my interview process. The suggestion she gave with my resume also helped me land move interview.... See more

Company replied

Rated 4 out of 5 stars

I only had one session with Ally, but she was great and is so supportive throughout what is a really challenging process in applying and interviewing for jobs. I give her 5 stars as a coach, but I did... See more

Company replied


Company details

  1. Career Guidance Service
  2. Career Coach

Written by the company

Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.


Contact info

3.1

Average

TrustScore 3 out of 5

110 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(110)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

only 1 star becsuse you can not give…

only 1 star becsuse you can not give none.
Don't waist yout money of your time.

March 9, 2025
Unprompted review
Shift logo

Reply from Shift

Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. While it's disappointing to receive a 1-star review, we genuinely appreciate your honesty - it helps us grow and improve.

We want you to know that we do listen closely to all user feedback. It's a key part of how we shape and improve our services. In fact, we've recently launched career coaching services to offer more personalized, hands-on support and better meet the needs of our audience.

We’d really appreciate the chance to learn more about what went wrong in your case. Please feel free to reach out to us at contact@shift.careers - we’re here to help and would love the opportunity to make things right.

Thanks again for helping us get better.

Best regards,
The SHIFT team

Show reviews in all languages. (110 reviews)

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