Absolutely amazing service, 3 guys appeared, worked non stop wrapping and packing all day, cheerful, friendly, great bunch, came back the following day in 2 vans, bought 3 extra guys and by 11.30 had... See more
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Very friendly and helpful team! We were a little nervous shipping our precious belongings back to Melbourne after 17 years in London. From the beginning we felt assured and confident we’d chosen... See more
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We were extremely satisfied with PSS when dealing with them before our actual signing up to use them for our move to South Africa. When the team arrived at our house they worked quietly and efficient... See more
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Timely quote and confirmation of cost. Alex was helpful advising what would be appropriate to transport. The guys arrived on time to pack, they were careful and respectful throughout. Call rec... See more
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Company details
About PSS International Removals
Written by the company
Why Customers Choose PSS...
PSS International Removals are one of the UK's leading specialist international removal companies. A family-run business, they have over 40 years' experience helping people and families move from the UK to countries all over the world.
Popular European destinations include Spain, Portugal, Italy and Cyprus. Overseas destinations include Australia, New Zealand, USA, Canada and South Africa.
PSS International Removals’ accreditations include BAR Overseas Group and FIDI FAIM Accreditation. They are also members of the International Association of Movers — and are the only company to win the Euromovers Top Moving Company Award five years in a row.
For more information, visit the PSS website to use the free online cost calculator to get an estimate for your move. You can also call us on freephone 0800 988 3711.
Get a Quote Visit Our Website Contact Us Leave Feedback Here Removals to Australia Removals to Canada Removals to Dubai / UAE Removals to New Zealand Removals to South Africa Removals to USA European RemovalsTry Out Our Free Online Removals Cost Calculator!
Written by the company
- Quick, Easy, and Free Removals Estimate
- With over 40 years of experience, PSS International Removals is the UK’s leading specialist for overseas moves. Our cost calculator is the first step to making your relocation simple, stress-free, and affordable.
Our Adavnce Payment Guarantee
BAR Advance Payment Guarantee Scheme
For your peace of mind, all customer payments with PSS International Removals are protected under the BAR Advance Payment Guarantee Scheme. This means your money is safe even in the unlikely event of company insolvency, giving you complete financial security when booking your international move.
Contact info
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, United Kingdom
- 020 8686 7733
- info@pssremovals.com
- pssremovals.com
Get a Free Online Quote Today!
4.5
Excellent
2K reviews
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Replied to 91% of negative reviews
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PSS were very efficient - I would use them again.
PSS were very efficient, friendly and responsive, I would recommend them.
However, due to my location, they sub-contracted the packing to another provider, who were also very good, however, it changed my box sizes and instead of having around 12 boxes I had 42 items shipped.
September 11, 2025
Reply from PSS International Removals
Good Morning Carron,
Thank you for your kind feedback! We’re thrilled to hear that you found our team efficient, friendly, and responsive.
While we subcontracted the packing to another trusted provider due to your location, we want to reassure you that this didn’t affect the cost of your quote. Our priority is always to ensure your items are packed and shipped safely, regardless of the number of boxes. We appreciate your understanding and your recommendation!
If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Thanks again for choosing us!
Kindest regards
Customer Services
Very smooth experience
Very smooth experience. Helen and Rob were amazing at coordinating the removals and Kevin was brilliant both times he was on removal duty. Would highly recommend
December 27, 2025
Reply from PSS International Removals
Good afternoon Jacque,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark.
Have a lovely day!
Kindest regards
Customer Services
Dreadful service and lacks responsibility
Our experience with this removal company in a move from the UK to Canada has been awful. We paid for the full packing and delivery to destination service with full valuation insurance at 3.5% of the value of the shipment items.
The beginning was ok until the move started. The day before the move they called to ask for a further £1200 because the container company refused to park the container by the removal location. This despite PSS using a local (half hour drive away) subcontractor who take loads in vans to their depot for packing into containers - I know this as they subcontractor also provided a quote for us and this is how they conduct their moves. Miraculously, this was reduced to £400 upon querying the charge, which further left me concerned about its validity.
Then over the Christmas period they emailed again to say there’s a problem with the custom wooden crates for my artwork and they would have to be shipped export wrapped as they could be made in time. I reminded them this is an insurance stipulation given their value, then lo and behold they were miraculously made before shipping. It’s worth noting they removed these high value items from our property uninsured at this point.
Once our shipment was on its way to Halifax from Europe it ended up in Colombia and another £1000 was demanded.
Then after a significant delay our items arrived in Canada. After a further delay I had to ask the items were released from customs - again a service paid for but they expected us to travel to the customs depot to do this manually, which we refused as it was part of their service.
Our items finally arrived and approximately 30% of our items had not been repackaged and packed appropriately as per the service agreement. They moved all these items in the cardboard boxes we’d stored items in whilst trying to declutter our home when it was on the market - these are not suitable for international shipping. In addition 3 of the high values items were not shipped in wooden crates.
As a result we had several damaged items and boxes crushed in the shipment. I’ve asked for a small refund to cover the non fulfilment of contract, but it’s met with a shrug of the shoulders.
We thought as we’re insured we’d be ok, but that’s when the fun begins. One of the items lost was an original artwork and there’s no trace of. We paid for the shipping box to meet insurance standards, but the item has vanished. So far the insurance company has tried to deny the claim as there’s no evidence of it being in their possession! I decided to take them to the small claims court, then they decided to have the missing item valued by an ‘expert’, which shows they accept liability.
The expert valuation then came back at 25% of the insured value, which is laughable. They valued it as less than some of his artworks that are half the size and made from paper, not glass sculptures. I’ve also commissioned my own valuation and it determines my valuation is reasonable.
It’s also worth noting we received no inventory and none of these issues could have been identified before shipping - this in itself contrary to the BAR standards. The removals firm also managed to ship a box labelled as not for shipping and we also have a missing 1960s Eames chair - we didn’t claim for his as I’d forgotten to itemise this on the insurance forms.
The saga continues and I’m left having to take the small claims route for the lost items and will also explore this for the reduced service provided yet paid for.
To cut a long story short a company worth avoiding and going elsewhere. A company should be judged on its behaviour when things go wrong and how they look after you as a customer.
Please avoid at all costs and look elsewhere.
Edit:
I see I have a reply from PSS and a great bit of customer service gas lighting!
To cover some points raised:
1. You are correct - moving has been stressful, but only in having to deal with the international movers and since we arrived having to deal with the loss of our belongings. The move move to Canada itself been a brilliant.
2. Perhaps when communicating with your clients you should be honest about the final minutes changes and increase in costs. The reason you give is not the one I was given at the time and again makes me question integrity.
3. The wooden crates were only made on my instance given your terms and conditions. Had I not insisted my artwork would have been shipped uninsured as per your own terms.
4. I have not been refunded for the wooden crates or the fact you didn't repackage circa 25-30% of my items.
5. Addressing things internally doesn't alter the fact you have taken a sum of money for a service and not delivered what was paid for.
6. The insurance is confirmed to be a contract between PSS and me, this has been confirmed by your underwriter. Therefore you have the option to intervene.
March 13, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon Euan,
Thank you for sharing your feedback. We truly appreciate the opportunity to address your concerns, and we can fully understand how stressful an international move can be, especially when things don’t go as expected.
We do understand that the additional charges you faced with the haulage for your container were unexpected. Unfortunately, despite our best efforts to coordinate with the haulier, the haulage company we prebooked was unable to fulfil the arrangement, and the alternatives available had additional costs. When this situation arose, we worked quickly to explore a more cost-effective solution for you and were able to secure a reduced charge to continue with the move. We understand how this felt unexpected and concerning at the time.
Regarding the custom wooden crates for your artwork, we can see how important this was to you. We’re glad we were able to get the crates made before shipping, we also understand you were reimbursed for the cost of the wooden crates.
As for the increased costs, the freight increases you were billed for were unfortunately due to changes in shipping rates beyond our control. We always aim to inform our clients of any adjustments and do highlight this possibility in the documents sent to you; however we recognise this can still be frustrating.
We are genuinely sorry to hear that some of your items arrived with packing issues. We aim to provide a high standard of service and to meet the expectations agreed upon, and I can see how disappointing it must have been to receive items in a condition that didn’t reflect this. We are taking this seriously and will be addressing this internally with our team.
Finally, with regard to the missing artwork and the ongoing insurance process, we truly empathise with the situation. We understand how difficult this is for you, and while we are unable to intervene directly in the claims process, we hope that our claims team will be able to provide a resolution.
Once again, we appreciate you taking the time to share your concerns with us, and we will certainly use your feedback to improve our services and we genuinely hope that the remainder of your move is resolved to your satisfaction
Kindest regards
Customer Services
Excellent service
Excellent service, clear, concise, punctual communication. Highly recommend.
December 28, 2025
Unprompted review
Reply from PSS International Removals
Good morning Paul,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it!
Kindest regards
Customer Services
Such an awful experience with this…
Such an awful experience with this company. I wish I could give anything less than 1 star. Quote was higher than shown online. Paid for express door to door delivery with estimated delivery in 7-14 days to Canada but items arrived in 4 weeks due to delays with customs. I travelled 300miles in total to clear my items despite having a customs office 3miles away (after going back and forth between PSS removals and DHL). Unfortunately PSS removals were totally unhelpful and unkind during this process. Avoid them if moving to Canada.
Edit: Unfortunately I had to write this review since you ignored my emails. Before I paid, you reassured me of continued support throughout the process and never mentioned DHL at any point. Even DHL was unsure of what was happening. I can’t imagine missing a full work day with the extreme weather in Alberta to travel to Calgary and back when Edmonton was the agreed port when I booked the shipment. You have no excuse I’m afraid and your staff is rude.
November 19, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon,
Thank you for taking the time to share your feedback, though we are sorry to hear about the frustration you've experienced. We understand how stressful moving internationally can be, and we want to address your concerns.
Regarding the price discrepancy, we strive to be transparent with our quotes. If there were any discrepancies, we’d be happy to look into the specifics of the quote you received and compare it to the details of your service.
As for the delivery delays, we completely understand your frustration with the extended wait time. However, please note that customs procedures are outside of our control, and unfortunately, delays at customs are not uncommon. We always aim to provide accurate delivery estimates, but external factors like customs can sometimes cause unexpected delays.
We’re also sorry to hear that you felt the level of support provided was unhelpful. While we aim to assist with every step of the process, there are limits to how much we can influence once the shipment is in transit or held at customs. That said, we’d really appreciate it if you could clarify the specific ways in which you felt we were unkind or unhelpful. We genuinely want to improve our customer service and would like to understand your experience better.
Kindest regards
Customer Services
Friendly and always helpful staff.From…
Friendly and always helpful staff.From beginning to end it was a pleasant experience
December 24, 2025
Reply from PSS International Removals
Good Morning Greg,
Thank you so much for your kind review! We’re so happy to hear that you had a pleasant experience from start to finish and that our team was able to be both friendly and helpful. We truly appreciate your feedback and are glad we could make your experience a positive one.
Thanks for choosing us!
Kindest regards
Customer Services
The driver went above and beyond to…
The driver went above and beyond to make sure everything went as smooth As possible 🙌 thank you!
December 21, 2025
Reply from PSS International Removals
Good Morning Natalie,
Thank you so much for taking the time to share your kind words! Your feedback truly means a lot to us.
If there’s anything else we can do for you in the future, don’t hesitate to reach out.
Kindest regards
Customer Services
Great service and very efficient
Great service and very efficient, highly recommend! Thank you so much!
December 18, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon Connie,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service, and we truly appreciate your recommendation.
If you ever need our services again in the future, don’t hesitate to reach out. We'd be more than happy to assist you!
Kindest regards
Customer Services
A friendly and efficient team
The people who packed my items were efficient and friendly. They completed the task in good time.
December 16, 2025
Reply from PSS International Removals
Good Afternoon Ros,
Thank you for your wonderful feedback! We’re so glad to hear that our team made the packing process efficient and enjoyable for you. We really appreciate your support and look forward to assisting you again in the future!
Kindest regards
Customer Services
Staff was really friend from quoting to…
Staff was really friend from quoting to collection. I am still waiting my delivery but until this day, they were really helpful.
December 17, 2025
Unprompted review
Reply from PSS International Removals
Good Afternoon Rifat,
Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly and helpful from the quoting to the collection process. We truly appreciate your patience, and we’re looking forward to ensuring your delivery arrives safely and on time. Thanks again for choosing us!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Morning Mark,
Your decision to share a 5-star review with us fills us with immense gratitude. Thank you for taking the time to share your positive experience with us.
Have a lovely day!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Morning Mike,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Morning Nigel,
I am very happy that you enjoyed the experience, and we are wishing you all the best in your new location and home!
Have a lovely day!
Kindest regards
Customer Services
Reply from PSS International Removals
Good Morning Bashar,
Thank you for your review and for taking the time to send us your valuable feedback. We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
Professional, Friendly, and Reliable Service
From our first online enquiry to the quotation calls, document finalisation, and especially on moving day, everything ran smoothly and professionally. The team was friendly, organised, and a pleasure to work with. Special thanks to David and Steve for the move itself, and to Lauren and Milica in the office for their outstanding support.
December 10, 2025
Reply from PSS International Removals
Good Morning John,
Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that you had a wonderful experience with us!
It’s fantastic to know that you found our team friendly, organised, and a pleasure to work with. We’ll be sure to pass along your special thanks to them; they’ll be delighted to hear your kind words.
We truly appreciate your trust in us, and we’re glad we could make your move as seamless as possible. If you ever need our services again in the future, don’t hesitate to reach out!
Have a lovely day!
Kindest regards
Customer Services
Helen our move manager was super…
Helen our move manager was super helpful and made the process as stress free as possible.
Professional packers who took care of our home and items.
December 8, 2025
Reply from PSS International Removals
Good Morning Angela,
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us!
Have a lovely day!
Kindest regards
Customer Services
The case of the missing items (apparently someone needed a workout?)
Our move from the UK to SA started off strong: great communication from a lovely team, and we were especially delighted that we didn’t have to pack up our house ourselves… but when our stuff arrived at our destination, a few boxes looked like they’d been packed by racoons on pre-workout. Many things were broken (mostly reimbursed), but a handful of items from our bedroom didn’t arrive at all: hardly-worn ASICS running shoes, hardly-worn men's trainers, women's Nike long-sleeved running top, nike joggers, hardly worn bomber jacket, and an almost-full bottle of Chloe perfume. Insurance refused to pay because there was no evidence of tampering of the shipment, PSS suggested the items were probably never packed… but the house was empty when their packers left. So I’m looking at the list thinking: someone out there is now very well-equipped for a 10K and night out! Would really appreciate PSS taking another look at this. Clearly someone got a head start on their fitness journey… we’d just like a fair reimbursement so we can start ours too!
April 9, 2025
Unprompted review
Reply from PSS International Removals
Good Morning Jen,
Thank you for taking the time to share your feedback. We genuinely appreciate your comments, as they help us improve our service.
After reviewing your file, I can confirm that a claim was submitted for the missing Asics sneakers and bomber jacket, but the other items you mentioned such as the perfume, additional trainers, and workout clothing weren’t included in the claim. The claim was processed and settled in June by Removal Claims Services.
It’s important to note that upon completion of the collection, your consignment was loaded into our warehouse the following day. When accepting delivery at your destination, you signed the Proof of Delivery (POD), confirming receipt of all items, with no mention of any missing boxes or damage. As you may recall, there were no comments or issues raised at the time of signing.
I also want to clarify that when the claim was first submitted, my colleague did advise that items not listed on the inventory, including the additional missing items, wouldn’t be covered. However, despite this, they were included in the claim, and an initial offer was made. After we provided the POD to Removal Claims Services, the offer was withdrawn, and it was explained that further information had come to light showing all packages were signed for without any discrepancies, meaning there was no evidence of loss during transit.
We fully understand how frustrating this situation must be, and we know it’s disappointing when the outcome doesn’t match expectations. Unfortunately, as the decision to process the claim and settle it lies with Removal Claims Services, we aren’t able to influence their final determination.
We wish you all the best with your move and your future fitness journey.
Kindest regards
Customer Services
Thorough Professionals
Thorough professionals with commitment. Highly responsive and were able to detail all the queries
December 7, 2025
Reply from PSS International Removals
Good afternoon Thiruchendhil,
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark.
Have a lovely day!
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon Melanie,
Thank you for your kind words! We’re pleased to hear that you had a wonderful experience with us.
Have a lovely day!
Kindest regards
Customer Services
Very efficient and reassuring service
The account management staff were very helpful and responsive. The packing crew were efficient and polite. Very reassuring.
December 4, 2025
Reply from PSS International Removals
Good Afternoon Steve,
I am so very happy that you enjoyed your experience. We appreciate you sharing your rating with us and I will be sure to let my colleagues know you were happy with their service.
Kindest regards
Customer Services
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