PSS International Removals Reviews 2,467

From our initial enquiry, to having our items professionally packaged and removed from our property, the whole process seemed seamless. Having a contact person assigned to you to answer any questions was very helpful.

It was good overall. The crew were excellent and packed things to a high standard. Steve and Graham answered all my questions and made me feel comfortable throughout.

The whole process from start to finish has been easy, the forms required to fill in were well organised and made the whole process easy. The company kept in contact about my shipment all the way and even sent the name of the ship it was contained on.
I would highly recommend this company to anyone considering moving items overseas.

So easy to deal with in the office, and the pack up crew were great on the day.

From first enquiry to day of removal the manager in charge of my move was able to provide me answers to any questions I had. Explained the forms I had to complete. The removal process was very straightforward,they explained that they would condense some boxes I had already packed to give me a couple of extra boxes. Overall I was very satisfied.

I was recommended PSS by a friend in Australia who used them to bring back his brother's estate from the UK to Melbourne..He said they were attentive to details, gave a lot of care to packing, treating the goods as their own.
Communication was top notch, all questions were answered professionally and quickly..

I was incredibly impressed by this company. I messaged them, and they messaged me back promptly, talked me through the paperwork, and answered all my questions. What was especially helpful was I dealt with just two people consistently - the first booked the job, then the second took over and handled the actual move. It meant they knew what was going on, and they were so helpful and patient! The actual movers came when they said they would, were polite and efficient, and the whole thing was done quickly and well. Very reasonable price too. Absolutely wonderful experience, from start to finish, I highly recommend them. Thank you so much.

Dealing with PSS for my move to South Africa has been amazing. From the first instance I was walked through the entire process. The estimate was quick to arrive and very competitive. I was kept informed of the progress of the move regularly and all paperwork was emailed in plenty of time to complete. Their packers were polite , professional and very fast, everything packed and loaded into into a container together with my car in 2.5 days. very impressed so far

We reviewed a number of shippers who could meet our requirements of relocating to Australia. PSS met all of our requirements. They answered all of our questions with a high level of knowledge and experience.

Positive and experienced packing crew helped to make two days packing a lot less stressful than it could be.

On time, efficient and friendly

The packing team were efficient, friendly and fast.

Highly professional service

Arrived on exact date and time.
Thorough and quick with packing .
Worked as a team for efficiency and safety.
Careful with packing
Communication excellent

If you're thinking of using this company to move boxes across, then don't. I moved from the UK to Spain and (in the end) hired PSS to take care of 4 boxes for me.
I called them on the 17th September to ask about their process, and was told then that my items would be handled by them, with only a 3rd party courier being used to collect my boxes from my old address because I was outside of the M25 and that is their process. I was also told over the phone that at the time THEY send vans out regularly, roughly once a week due to them being busy, and that the actual delivery process would be handled by them once they received my boxes. This ended up not being the case at all.
On the 29th November I went through their online system and was quoted £409.
I paid the £50 deposit the same day, and received a phone call on the 1st December to finalise the details of the agreement. During this phone call, the date of my goods pickup was finalised, and we agreed that the following Tuesday (9th Dec) would be the date. Again, the process of the delivery was discussed and was assured that they would handle the delivery once they received my goods at their warehouse.
I filled out the baggage booking form on their website but also had a removal acceptance form that I did not fill out at the time due to me having missing information. I received another phone call on the 4th December from someone else at PSS asking about currency exchange and seeing if I needed any more help, at which point I mentioned the missing information, and was told that the person handling my case should've emailed me with further information regarding my move. I had received no such communication, and was then told that since this person could not help me, he would then contact the person in charge of my case to then contact me with what I needed, this did not happen.
The 9th comes and the 9th goes and I'm still left in the dark about everything. I called them up on the 10th and got through to someone who sent over everything I needed, which apparently was 3 other rather important forms and the initial invoice. Collection of my goods would not happen until this invoice was paid and I was completely unaware of this, and not a single person thought to contact me after or during the 9th to confirm details or ask about said unpaid invoice.
After this point, a new collection date was arranged for the following Tuesday again (16th Dec) and that went smoothly. Once the boxes had arrived at their warehouse, I was charged £58.50 on the 18th December since 2 of my boxes exceeded 25KG, which was fine, that was stated as much in the quote agreement. Trying to understand why this charge occurred took 3 days, as I asked the person who sent the invoice over why this charge was present and received nothing in response, so then I had to email my other point of contact who 3 days later told me that this charge was to reflect the weight limit.
On the 19th I was sent the final invoice, which had another £50 charge on it for "Currency and freight adjustment", and was told again "The freight and currency adjustments and the handling charges are to reflect the increase in weight of the boxes". I should also note that 'handling fees' is not something that appears in the quote agreement, and that any charges associated with the freight would be for items that are over their weight limit. But as best as I can understand, I was charged twice for the same reason, 3 days apart? It seems a bit egregious to charge £108.50 for 2 boxes being over 25kg, with one being 29kg and the other being 33kg.
I stopped communication with PSS at this point as I was just appalled at the service I got. Emails would take days to reply to, I received 4 invoices total, 2 of those seemingly for the same reason, and at this point had taken nearly a month to even get my goods to their warehouse.
The final nail in the coffin was the email I received on the 23rd Dec from DHL letting me know that they have my goods. This was not stated anywhere or by anyone during this entire process that my goods would be sent off via DHL, since the whole point of me using PSS in the first place was so that I could rest assure that my personal effects would be taken care of. I ended up dealing with the customs agent myself and had to send them over the information that I had already given PSS a month prior!
My boxes eventually arrived on the 8th Jan in a VERY poor state, with some items being broken. I was flat out lied to, being told that my goods would be handled by PSS ONLY, only to have them ship via DHL at the very end, once I had been charged for weight changes and the like.
I quoted DHL and UPS myself with the exact weight and size boxes that PSS handled and was quoted just under £250 for UPS and £305 by DHL. I'm really not sure what I actually ended up paying this company for, I genuinely feel scammed after this joke of a service.

I shipped with PSS from London to Sydney in late August 2025 with a 12 week estimate for delivery

It is now mid January, and I still haven't received my shipment and after many emails to their partner, still have not received a date for delivery - the date gets progressively pushed back with new steps introduced. E.g. delivery was estimated in November, which then got pushed to early December - then I was told delivery means getting AUS and actually there's another 3-5 weeks of quarantine process. Then I was told I have to wait a couple more weeks for actual delivery to me.

I still don't have a date for delivery even though my items have passed quarantine over a week ago now - I have just been told to wait. Ironically I am now going back to London and need some of the items I shipped in the first place

I think this is really poor expectations management, and quite a bit of misleading around delivery times. Very disappoitned at this stage

Also note that their fees don't cover quarantine inspection which their partner company in Australia inform you 3 months down the track - this is a minimum of $400 AUD

PSS Moving team provided regular updates prior to the moving day. The crew even called in the morning to give an ETA. And the guys were truly amazing, very professional, experienced in packing all sort of things and took care of everything while I worked and had my meetings. Not only that, it was a pleasure chatting with them when taking a break.
Great service so far from PSS. Would highly recommend them for your moving needs. Just wish they were also at the other end to unpack and put everything up :)
Shout out to Scott and George, the amazing crew! And to Milica and James at the office for their support and guidance.

THe communication with the office staff was clear and responsive. The person who packed the item of furniture I was shipping was very nice and very careful and thorough.

I made a booking with PSS international at which point an 8-12 week shipping estimate was confirmed. An agent followed up this booking and amended the shipping estimate to 10-16 weeks but did not directly advise me of the new time scale. My shipment took almost a month from collection to actually be shipped and is currently estimated to arrive 19 weeks after it was collected. Communication about the delays was only provided after I enquired or complained. Would not use again

I am happy with their service, help and professionalism.
All my items and furniture from England to USA were delivery in timely manner and in perfect condition.
Thank you PSS Removals.