Absolutely amazing service, 3 guys appeared, worked non stop wrapping and packing all day, cheerful, friendly, great bunch, came back the following day in 2 vans, bought 3 extra guys and by 11.30 had... See more
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Very friendly and helpful team! We were a little nervous shipping our precious belongings back to Melbourne after 17 years in London. From the beginning we felt assured and confident we’d chosen... See more
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We were extremely satisfied with PSS when dealing with them before our actual signing up to use them for our move to South Africa. When the team arrived at our house they worked quietly and efficient... See more
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Timely quote and confirmation of cost. Alex was helpful advising what would be appropriate to transport. The guys arrived on time to pack, they were careful and respectful throughout. Call rec... See more
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Company details
About PSS International Removals
Written by the company
Why Customers Choose PSS...
PSS International Removals are one of the UK's leading specialist international removal companies. A family-run business, they have over 40 years' experience helping people and families move from the UK to countries all over the world.
Popular European destinations include Spain, Portugal, Italy and Cyprus. Overseas destinations include Australia, New Zealand, USA, Canada and South Africa.
PSS International Removals’ accreditations include BAR Overseas Group and FIDI FAIM Accreditation. They are also members of the International Association of Movers — and are the only company to win the Euromovers Top Moving Company Award five years in a row.
For more information, visit the PSS website to use the free online cost calculator to get an estimate for your move. You can also call us on freephone 0800 988 3711.
Get a Quote Visit Our Website Contact Us Leave Feedback Here Removals to Australia Removals to Canada Removals to Dubai / UAE Removals to New Zealand Removals to South Africa Removals to USA European RemovalsTry Out Our Free Online Removals Cost Calculator!
Written by the company
- Quick, Easy, and Free Removals Estimate
- With over 40 years of experience, PSS International Removals is the UK’s leading specialist for overseas moves. Our cost calculator is the first step to making your relocation simple, stress-free, and affordable.
Our Adavnce Payment Guarantee
BAR Advance Payment Guarantee Scheme
For your peace of mind, all customer payments with PSS International Removals are protected under the BAR Advance Payment Guarantee Scheme. This means your money is safe even in the unlikely event of company insolvency, giving you complete financial security when booking your international move.
Contact info
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, United Kingdom
- 020 8686 7733
- info@pssremovals.com
- pssremovals.com
Get a Free Online Quote Today!
4.5
Excellent
2K reviews
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Replied to 91% of negative reviews
Typically replies within 1 week
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Terrible claims process
I used this company to ship household items from the UK to Australia. Four boxes were water damaged in transit, a watercolour mount and frame were damaged, and an antique dresser mirror, bowls and glasses were smashed. I made a very modest claim for the damaged items, based on the estimated replacement value and the cost of re-framing the watercolour. Not only did the company charge a £100 'handling fee' (surely the cost of the claims process should be accounted for in the premium charged and, moreover, there was no option to refuse the handling fee, the amount of which was not disclosed until after the quote was agreed to) but they have quibbled over every item - including £5 for an item of glassware! - and have refused to cover the £130 cost of re-framing the watercolour. I'm just thankful that there was not more damage.
February 8, 2026
Unprompted review
Reply from PSS International Removals
Good morning Frances,
Thank you for taking the time to leave us a review.
I am sorry to hear that you are unhappy with the offer made by Removal Claims, who handle claims on behalf of our insurers; I understand that they have already agreed to include the claim for your candle holder, although this was strictly outside of the number of items declared on your form, which is why they had originally declined this, and they are currently waiting to hear back from you on this. The claims administration fee is explained in our shipment protection literature and is also noted on the valuation form just before the signature block. We do offer extensions to our shipment protection product, including Extra Cover which would cover the administration cost, however, unfortunately as you had not opted for this, Removal Claims would be unable to waive the fee. Please do look out for Removal Claims last email and once you have responded they will be able to assist you further with this matter.
If you have any queries in the meantime please do not hesitate to reach out to us.
Kind regards
Customer service
Everything was done very quickly and…
Everything was done very quickly and smoothly.
January 24, 2026
Reply from PSS International Removals
Good morning Svetlana,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
Great work carried out very efficiently…
Great work carried out very efficiently and quick ! Trusted people and excellent team work , reliable and great job done !
February 6, 2026
Reply from PSS International Removals
Good morning Eva,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process.
Kindest regards
Customer Services
Helen our move manager was absolutely…
Helen our move manager was absolutely amazing - a real credit to your organisation
February 4, 2026
Reply from PSS International Removals
Good morning,
Thank you for your review and for taking the time to send us your valuable feedback, I will be sure to let my colleagues know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services
Excellent service
January 21, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Susan,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process.
Kindest regards
Customer Services
Excellent service from start to finish.
Excellent service from start to finish.
January 21, 2026
Unprompted review
Reply from PSS International Removals
Good afternoon,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it!
Kindest regards
Customer Services
Great service no hidden surprises
Friendly staff on pick up
Shipment took a little longer than expected but that's shipping not the company and we were kept up-to-date effectively. Quote was all inclusive and no surprises. Staff on drop off were fantastic called to advise ETA and super friendly and fast. Email confirmations on delivery date were exceptional service. Very happy with ease and efficiency
February 3, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Jeanette,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a positive experience with us. We really appreciate you highlighting the communication and the staff's friendliness, we always strive to keep our customers informed and comfortable throughout the entire process.
We’re so glad you felt supported and updated throughout. Your feedback means a lot to us, and we’re grateful for your trust in our services.
Thanks again for taking the time to share your experience. Wishing you all the best in your new home!
Kindest regards
Customer Services
Arrived exactly when they said they…
Arrived exactly when they said they would. Ricki and Kerr very nice and explained what they would do. Everything went really smoothly they have got this down to a fine art. Hayley in the office also very helpful and answered all our questions.
January 31, 2026
Reply from PSS International Removals
Good Morning James,
Thank you so much for your kind words! We’re thrilled to hear that everything went smoothly for you. My colleagues will be so happy to know that their efforts made a positive impact. We pride ourselves on delivering great service, and it’s wonderful to know that our team’s hard work showed. If you need anything in the future, don’t hesitate to reach out. Thanks again for choosing us!
Have a lovely day!
Kindest regards
Customer Services
Excellent service from start to…
Excellent service from start to finish.....I would definitely recommend them
January 30, 2026
Reply from PSS International Removals
Good afternoon Jay,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Kindest regards
Customer Services
Premium price, dreadful service — major damage, no updates, no accountability
We paid a “premium” price for PSS (more than double other quotes), expecting a smooth, hassle-free international move. Instead, it was a genuinely horrible experience.
Communication was abysmal: long stretches with no meaningful updates, no reliable ETA, and constant chasing from our side just to get basic information.
Worse, multiple items arrived seriously damaged — including most of our glasses and kitchenware, and an expensive chest of drawers that appears to have been dropped in transit. We documented everything with photos and raised a formal complaint. PSS has denied responsibility and has offered no compensation whatsoever.
Independent movers we consulted confirmed what the photos already show: the packing/handling was not adequate for international export transit.
This is not a premium service — it’s a premium price tag attached to poor execution and non-existent customer care when things go wrong. We would never use PSS again and strongly recommend choosing a different company that delivers better quality for a far lower price.
December 9, 2025
Unprompted review
Reply from PSS International Removals
Good afternoon Tobias,
Thank you for leaving us a review, and I am sorry you are unhappy with the service you received.
Having looked at your file, I can see that your estimated quoted transit time was 2-6 weeks, and your items arrived at destination only a few days outside of this quoted time frame. I do apologise for the very slight delay with this however, we do always advise the transit times are estimated and subject to delays that may occur on route. Regarding your mention of yourself having to chase for updates for a delivery date, I can see that our delivery partners had contacted you once your removal was completed and would have provided you with the estimated arrival time for the goods, unfortunately as you can appreciate, they would not be able to guarantee a delivery date for you until the goods had been custom cleared and were ready for delivery, I apologise if this caused frustration however, as you can appreciate we would not want to promise a delivery date that could then possibly change due to any slight delays. After checking, I can confirm that following my search on our system, each email you have sent has received a reply from your move manager within 24-48 hours. I am also sorry to learn that certain items had arrived damaged. I understand that as soon as this was brought to our attention, we had submitted a claim for yourself, and our claims team have been in touch with you and are investigating your claim. I believe they are currently waiting for information back from yourself to be able to provide a settlement offer to you. I do apologise again that you remain unhappy however, I am satisfied that we have assisted you when possible with your concerns.
Should you have any further queries, please do not hesitate to reach out.
Kind regards
Customer services
Reply from PSS International Removals
Good afternoon John,
Thank you for your kind words! We’re pleased to hear that you had a wonderful experience with us.
Have a lovely day!
Kindest regards
Customer Services
Everything was taken care of for me me…
Everything was taken care of for me which made my move to Dubai less stressful. The team were great, friendly and nothing was too much trouble. Dean, Frank, Scott, Neil and George. Or as they refer to themselves Roy, Roy, Roy,Roy and Roy 😄
Great service and I will recommend for sure
Thankyou
January 30, 2026
Reply from PSS International Removals
Good afternoon Beverley,
Thank you for your review and for taking the time to send us your valuable feedback, I will be sure to let my colleagues know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services
Guys were brilliant
Guys were brilliant, helpful and great fun to be around. First class.
January 28, 2026
Unprompted review
Reply from PSS International Removals
Good afternoon Brian,
I am very happy that you enjoyed the experience, and we are wishing you all the best in your new location and home!
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon,
We're extremely happy that you had a positive experience, and we're grateful for your feedback. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
A job well done. Thank you very much!
The van came at around 7:40am on Wednesday 28th January. The four lovely gentlemen worked efficiently and quickly. One of our couches was rather difficult to fit through the door in the living room. The four heroes persevered until they got the couch into the room. We are very happy and thankful for all their help, humour and can do attitude. A couple of them helped with putting the dining table together. It was rather tricky but again they persevered and got the job done. Thank you very much to you all. A job well done! We'd highly recommend your company.
January 28, 2026
Unprompted review
Reply from PSS International Removals
Good afternoon,
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us!
Kindest regards
Customer Services
Reply from PSS International Removals
Good afternoon,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it!
Kindest regards
Customer Services
Great experience with PSS Removals
Great experience with PSS Removals. Good price, helpful and they dealt with everything smoothly.
January 29, 2026
Reply from PSS International Removals
Good Afternoon Gil,
Thank you for sharing your positive experience! We’re pleased to hear that you had a wonderful experience with us.
Have a lovely day!
Kindest regards
Customer Services
Excellent service and truly helpful team
We had a great experience with PSS International Removals. From start to finish, the service was smooth, professional, and very well organised. The team was always helpful, quick to respond, and clear with communication, which made the whole process far less stressful than expected.
A special mention to Helen, who was an absolute pleasure to deal with. She was friendly, efficient, and incredibly supportive throughout, making sure everything was handled properly and keeping us informed at every step.
Highly recommend PSS International Removals for anyone looking for a reliable and professional international moving service.
January 29, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Marko,
Thank you for your revie, we appreciate you sharing your rating with us. Your positive feedback is a huge encouragement to our team.
Kindest regards
Customer Services
I’m leaving this review as a warning…
I’m leaving this review as a warning after two disappointing experiences with this company.
The first time I used them, I was given a confirmed container date, but due to poor organisation my belongings were not shipped on the vessel I was told they would be on and I had to wait for the next one. During this time, emails went unanswered for weeks and updates were very limited. While the company eventually acknowledged a small part of the issue, the shipment still took several months to arrive.
Unfortunately, I assumed this was a one-off and used the company again. This second experience was significantly worse. I was told my belongings would arrive within 3–6 weeks, but there were no boats scheduled and no shipment date at all. The shipment ultimately took 10 weeks to arrive, and this only happened because I agreed to pay almost double the original quote to have my boxes sent by air. This time, no responsibility was taken for the delays.
In both cases, once problems arose, communication was poor and the back-and-forth was exhausting. Based on two shipments, I would strongly recommend others think carefully before hiring this company and make sure they fully understand how little weight the delivery estimates actually carry.
January 27, 2026
Unprompted review
Reply from PSS International Removals
Good Afternoon Maria,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent experiences with us didn’t meet your expectations, and we fully understand your frustration.
Regarding your first shipment, we acknowledge there was an error when loading the container, which resulted in a delay in your shipment. We sincerely apologize for this oversight. As soon as we identified the issue, we took immediate steps to rectify the situation, including keeping you informed and offering a goodwill gesture, which we hoped would help alleviate some of the inconvenience.
For your second shipment, we understand that delays in the sea freight process, combined with the decision to switch to air freight, led to additional complications. We always aim to provide accurate delivery estimates and clear updates.
We truly value all of our customers and take feedback like yours seriously, as it helps us improve our service. We’re constantly working to enhance both our operational processes and our customer communication, and we apologize once again for the difficulties you encountered.
Kindest regards
Customer services
Very good communication from the time I…
Very good communication from the time I first made contact with the company back in mid December 2025. They clearly know what they are doing and seem to be well organised.
My only suggestion would be to consider how the value of each package (for customs purposes) is best determined. So for example, if the goods prior to packing are determined by the owners to have a value of say £8,000 for shipping insurance purposes, how is that value apportioned across say 30 packages for customs purposes, when the owner is not placing the items into the packages, and each package is given a description which may not be an accurate statement of the content, and thereby its value.
January 26, 2026
Reply from PSS International Removals
Good Afternoon Paul,
Thank you for your feedback and for taking the time to share your experience. We’re thrilled to hear that you were pleased with the communication and organisation from our team, it's something we take great pride in!
We also appreciate your valuable suggestion regarding the apportioning of package values for customs purposes. We’ll take your feedback into account as we continue to explore ways to better handle this aspect of our service.
If you have any further suggestions or questions, please don’t hesitate to reach out. We look forward to continuing to serve you in the future!
Kindest regards
Customer Services
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